Troubleshooting - Sony HT-SD35 Operating Instructions Manual

Troubleshooting

Troubleshooting
If you experience any of the following
difficulties while using the Sound Bar,
use this troubleshooting guide to help
remedy the problem before requesting
repairs. Should any problem persist,
consult your nearest Sony dealer.
Be sure to bring both your Bar Speaker
and subwoofer, even if it seems as
though only one has a problem, when
you request to repair.
Power
The Sound Bar does not power up.
 Check that the AC power cord (mains
lead) is connected securely.
 Disconnect the AC power cord (mains
lead) from the wall outlet (mains),
and then reconnect after several
minutes.
The Sound Bar is turned off
automatically.
 The auto standby function is working.
Set the auto standby function to off
(page 26).
The Sound Bar does not turn on
even when the TV is turned on.
 Set the Control for HDMI function to
on (page 24). The TV must support
the Control for HDMI function. For
details, refer to the operating
instructions of your TV.
 Check the speaker settings of the TV.
The Sound Bar power syncs with the
speaker settings of the TV. For details,
refer to the operating instructions of
your TV.
 Depending on the TV, if the sound
was output from the speakers of the
TV the previous time, the Sound Bar
may not turn on by interlocking with
the TV power even when the TV is
turned on.
The Sound Bar turns off when the
TV is turned off.
 Check the setting of the Control for
HDMI function (page 24). When the
Control for HDMI function is set to on
and the input of the Sound Bar is the
TV input, the Sound Bar turns off
automatically when you turn off the
TV.
The Sound Bar does not turn off
even when the TV is turned off.
 Check the setting of the Control for
HDMI function (page 24). When you
turn off the TV, the Sound Bar turns
off automatically only if the input of
the Sound Bar is the TV input. The TV
must support the Control for HDMI
function. For details, refer to the
operating instructions of your TV.
Picture
There is no picture or the picture is
not output correctly.
 When there is no picture while TV
input is selected, select the TV
channel that you want using the TV
remote control.
Sound
No TV sound is output from the
Sound Bar.
 Check the type and connection of the
HDMI cable or optical digital cable
that is connected to the Sound Bar
and the TV (refer to the supplied
Startup Guide).
 Disconnect the cables that are
connected between the TV and the
Sound Bar, then connect them firmly
again. Disconnect the AC power cords
of the TV and the Sound Bar from the
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