Troubleshoot Your Network Using The Ping Utility; Test The Lan Path To Your Router - NETGEAR RBK20 User Manual

Troubleshoot Your Network Using the Ping
Utility
Most network devices and routers contain a ping utility that sends an echo request
packet to the designated device. The device then responds with an echo reply. You can
easily troubleshoot a network using the ping utility in your computer or workstation.

Test the LAN Path to Your Router

You can ping the router from your computer to verify that the LAN path to your router
is set up correctly.
To ping the router from a Windows computer:
1. From the Windows toolbar, click the Start button and select Run.
2. In the field provided, type ping followed by the IP address of the router, as in this
example:
ping www.routerlogin.net
3. Click the OK button.
You should see a message like this one:
Pinging <IP address > with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you might be experiencing one of the following problems:
Wrong physical connections
•
For a wired connection, make sure that the numbered LAN port LED is lit for the port to which you
are connected.
Check that the appropriate LEDs are on for your network devices. If your router and computer are
connected to a separate Ethernet switch, make sure that the link LEDs are lit for the switch ports that
are connected to your computer and router.
Wrong network configuration
•
Verify that the Ethernet card driver software and TCP/IP software are both installed and configured
on your computer.
Verify that the IP address for your router and your computer are correct and that the addresses are
on the same subnet.
Troubleshooting
Orbi WiFi System
146 User Manual