Cannot Log In To The Router; Cannot Access The Internet - NETGEAR RBK20 User Manual

Cannot Log In to the Router

Make sure that your computer or mobile device is connected to the Orbi WiFi network.
If you do not want to use a WiFi connection, you can connect your computer to the Orbi
router with an Ethernet cable.
If you changed the admin password and you forgot what it is, see Recover the admin
Password on page 100.

Cannot Access the Internet

Check your network and Internet connections:
1. Make sure that your WiFi-enabled computer or mobile device is connected to the
Orbi network.
2. If you are connected to Orbi but you cannot access the Internet, check to see if your
Internet connection is working.
3. Launch a web browser from a computer or WiFi device that is connected to the
network.
4. Enter orbilogin.com.
A login window opens.
5. Enter the router admin user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home page displays.
6. Click the ADVANCED tab.
The ADVANCED Home page displays.
7. Check that an IP address is shown for the Internet port.
If 0.0.0.0 is shown, your router did not obtain an IP address from your Internet service provider (ISP).
If your router cannot obtain an IP address from the ISP, you can force your cable or DSL modem to
recognize your new router by restarting your network. For more information, see Sequence to Restart
Your Network on page 140.
If your router is still unable to obtain an IP address from the ISP, the problem might be one of the following:
Your Internet service provider (ISP) might require a login program. Ask your ISP whether they require
•
PPP over Ethernet (PPPoE) or some other type of login.
If your ISP requires a login, the login name and password might be set incorrectly.
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Troubleshooting
Orbi WiFi System
142 User Manual