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Troubleshooting
Power cycling
If a problem occurs that cannot be corrected
with the instructions in this user manual, follow
the steps given here.
Problems
The projector cannot be turned on.
The projector cannot be turned off.
No image from the external HDMI device.
No sound from the external connected
device.
No sound from external HDMI output
device.
No sound when you connect your
computer via HDMI cable.
Only the home menu appears and not the
image from the external device.
The projector turns itself off.
The projector cannot read the USB stick.
The projector does not react to remote
control commands.
The temperature of the projector's surface
is warm.
What to do if the projector does not work
when connecting to a notebook PC?
16
1
Turn the projector off by pressing
2
Wait at least ten seconds.
3
Turn the projector on by pressing
4
If the problem persists, please contact our
technical service centre or your dealer.
Solutions
• Disconnect and connect the power cable and try
to turn the projector on again.
• Press and hold
longer than ten seconds. If this
does not work, disconnect the power cable.
• Disconnect the HDMI cable or switch off the
HDMI device.
• Wait three seconds.
• Reconnect the HDMI cable or switch on the HDMI
device again.
• Check the cables to the external device.
• Check that the sound is activated on the external
device.
• Only the original cables from the device
manufacturer may function.
• On the HDMI output device, set the audio setting
to Multichannel (Raw data) & Stereo (PCM).
• Check that the sound is activated on the
computer.
• Check if the cables are connected to the correct
sockets.
• Check that the external device is turned on.
• Check if the video output of the external device is
turned on.
• When the projector is running for a long period of
time, the surface becomes hot.
• Check that the power cable is connected correctly.
• The projector does not support the exFAT file
system.
• Format the USB stick in FAT format, then use it.
• Check the batteries of the remote control.
• For this projector it is normal to generate
moderate heat during operation.
• Check that the HDMI cable is plugged correctly.
• Make sure that the notebook PC has been
switched to projector display.
.
once.
Philips · NeoPix Start+
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