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Troubleshooting
Problem
Turntable
While turning, the
There is no roller ring,
turntable comes out
or the roller ring is not
properly in place.
of place or stops
turning.
The turn table
The roller ring is not
drags while turning.
properly in place, there
is too much food, or the
container is too large and
touches the inside of the
microwave.
The turn table
Food residue is stuck to
rattles while
the bottom of the oven.
turning and is
noisy.
NQ50K5137KB_EU_DE68_04356H-00_EN.indd 31
Cause
Action
Install the roller ring and
then try again.
Adjust the amount of food
and do not use containers
that are too large.
Remove any food residue
stuck to the bottom of the
oven.
Information codes
If the oven fails to operate, you may see an information code on the display.
Check the table below and try the suggestions.
Code
Description
The temperature sensor is open.
C-20
The temperature sensor is short.
If there is no communication
C-F0
between the main and sub MICOM.
Only occurs during EEPROM Read/
C-F1
Write.
This code appears when the oven
temperature high.
In case the temperature rises
C-21
over the limit temperature during
operation of each mode. (Fire
sensed.)
C-F2
The touch key is malfunction.
C-d0
Action
Unplug the power cord of
the oven, and contact a local
Samsung service centre.
Unplug the power cord for
cooling enough time, and
restart the microwave oven.
Press the Stop button to try
again.
Unplug the power cord for
cooling enough time, and
clean the button. (Dust, Water)
When appear same problem,
contact a local Samsung
service centre.
English 31
2016-12-26
4:51:24
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