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TROUBLESHOOTING
Review the Troubleshooting section before calling for service; doing so will save you both time
and money.
Problem
Fridge and
The fridge control is set to OFF
Freezer section
(some models).
are not cooling.
Fridge is in the defrost cycle.
Fridge was recently installed.
Fridge was recently relocated.
Cooling System
Fridge is replacing an older
runs too much.
model.
Fridge was recently plugged in
or power restored.
Door opened often or a large
amount of food / hot food was
added.
Doors are not closed
completely.
Fridge is installed in a hot
location.
Condenser / back cover is
clogged.
Possible Causes
Solutions
Turn the control ON. Refer to the Setting the
Controls section for proper temperature settings.
During the defrost cycle, the temperature of
each compartment may rise slightly. Wait 30
minutes and confirm the proper temperature
has been restored once the defrost cycle has
completed.
It may take up to 24 hours for each compartment
to reach the desired temperature.
If the fridge was stored for a long period of
time or moved on its side, it is necessary for
the fridge to stand upright for 24 hours before
connecting it to power.
Modern fridges require more operating time
but use less energy due to more efficient
technology.
The fridge will take up to 24 hours to cool
completely.
Adding food and opening the door warms the
fridge, requiring the compressor to run longer in
order to cool the fridge back down. In order to
conserve energy, try to get everything you need
out of the fridge at once, keep food organized so
it is easy to find, and close the door as soon as
the food is removed. (Refer to the Food Storage
Guide.)
Check that food items are not obstructing the
door from closing then firmly push the doors
shut.
The compressor will run longer under warm
conditions. At normal room temperatures (21°C)
expect your compressor to run about 40% to
80% of the time. Under warmer conditions,
expect it to run even more often. The fridge
should not be operated above 43°C.
Use a vacuum cleaner with an attachment to
clean the condenser cover and vents. Do not
remove the panel covering the condenser coil
area. Disconnect the refrigerator power cord
before doing so.
TROUBLESHOOTING
41
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