LG Side By Side Refrigerator LSXS26326S Manual

LG Side By Side Refrigerator LSXS26326S Manual

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Contents
LG Side By Side Refrigerator LSXS26326S Manual

PRODUCT FEATURES

DOOR ALARM
The Door Alarm function is designed to prevent refrigerator malfunctioning that could occur if a refrigerator door or freezer door remains open. If a refrigerator door or freezer door is left open for more than 60 seconds, a warning alarm sounds at 30-second intervals.

DOOR-IN-DOOR REFRESHMENT CENTER
The Door-in-Door Refreshment Center provides a convenient area for frequently used items that require easy access.

FRESH ZONE DRAWERS
The Fresh Zone drawers are designed to help keep fruits and vegetables fresh.

AUTO-CLOSING HINGE
The refrigerator doors and freezer drawers close automatically with a slight push. (The door only closes automatically when it is open at an angle less than 30°.)

ICE PLUS
Ice production is increased when the freezer section is maintained at the coldest temperature for a 24-hour period.

NOTE

  • Depending on the model, some of the following functions may not be available.
  • Parts, functions, and options vary by model. Your model may not include all the Options, appears with a different name and / or different position.

SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

Safety Messages

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages.

warning This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages will follow the safety alert symbol and either the word WARNING or CAUTION. These words mean:


You may be killed or seriously injured if you do not follow instructions.


You may be injured or cause damage to the product if you do not follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what may happen if the instructions are not followed.

  • To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this product, follow basic precautions, including the following:

Installation

  • To reduce the risk of injury to persons, adhere to all industry recommended safety procedures includingthe use of long-sleeved gloves and safety glasses.
  • Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or hasmissing or broken parts, including a damaged cord or plug.
  • Only connect this product to a dedicated grounded electrical outlet rated for use with this product (115V, 60 Hz, AC only). It is the user's responsibility to replace a standard 2-prong wall outlet with a standard 3-prong wall outlet.
  • Do not use an outlet that can be turned off with a switch. Do not use an extension cord.
  • The appliance must be positioned for easy access to a power source.
  • When moving the refrigerator, be careful not to roll over or damage the power cord.
  • Contact an authorized service center when installing or relocating the refrigerator.
  • Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
  • Keep packing materials out of the reach of children. Packaging material can be dangerous for children. There is a risk of suffocation.
  • Do not install the refrigerator in a damp or dusty place where insulation on electrical parts maydeteriorate.
  • Do not place the refrigerator in direct sunlight or expose it to the heat from heating appliances such asstoves or heaters.
  • Do not bend or pinch the power cord excessively or place heavy objects on it.

Operation

  • This appliance is intended to be used in household and similar applications such as:
    - staff kitchen areas in shops, offices and other working environments;
    - farm houses and by clients in hotels, motels and other residential type environments;
    - bed and breakfast type environments;
    - catering and similar non-retail applications.
  • This product is not to be used for special purposes such as the storage of medicine or test materials orfor use on ships, etc.
  • DO NOT allow children to climb, stand, or hang on the refrigerator doors or on the shelves in therefrigerator. They could damage the refrigerator and seriously injure themselves.
  • Do not allow children to climb into the refrigerator. They could be trapped and suffocated.
  • Children should be supervised to ensure that they do not play with the refrigerator.
  • Keep fingers out of pinch point areas; clearances between the doors and cabinets are necessarily small. Be careful closing doors when children are nearby.
  • Do not touch frozen food or the metal parts in the freezer compartment with wet or damp hands. Doing so may cause frostbite.
  • Do not refreeze frozen food that has thawed completely. Doing so may result in a serious health hazard.
  • Do not use an adapter plug or plug the power plug into a multi-outlet extension cord.
  • If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similarlyqualified person in order to avoid a hazard.
  • Do not operate the refrigerator or touch the power cord with wet hands.
  • Do not modify or extend the power cord.
  • Do not use an uncertified power outlet. Do not plug appliance into a damaged wall outlet.
  • Do not put hands, feet or other objects into the air vents or bottom of the refrigerator. Doing so couldresult in personal injury or electric shock.
  • In the event of a gas leak (propane/LPG), ensure the area is adequately ventilated and contact anauthorized service center before resuming use. Do not touch the refrigerator or power cord of the refrigerator.
  • Disconnect the power cord immediately and contact an authorized service center if there is a strangenoise, odor, or smoke coming from the appliance.
  • Do not use any fuse (such as copper, steel wire, etc.) other than a standard fuse.
  • Do not place or use an electrical appliance inside the refrigerator, unless it is of a type recommended bythe manufacturer.
  • Do not put animals inside the appliance.
  • Do not place heavy or fragile objects, liquid filled containers, combustible substances, or flammableobjects (such as candles and lamps) on the appliance.
  • Avoid contact with any moving parts of the ejector mechanism or with the heater that releases the icecubes.
  • If connected to a circuit protected by fuses, use time delay fuse.
  • Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.
  • Do not use mechanical devices or other means to accelerate the defrosting process, other than thoserecommended by the manufacturer.
  • Do not use electrical appliances inside the food storage compartments of the appliance, unless they areof the type recommended by the manufacturer.
  • Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.
  • DO NOT place fingers in the automatic icemaker when the refrigerator is plugged in.
  • When dispensing ice from the dispenser, do not use a fragile container.

Maintenance

  • Do not use a hair dryer to dry the inside of the refrigerator.
  • Do not light a candle to remove odors in the refrigerator.
  • In the event of a refrigerant leak, move flammable objects away from the refrigerator. Ensure the area is adequately ventilated and contact an authorized service center.
  • Keep flammable materials and vapors, such as gasoline, away from the refrigerator.
  • This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
  • Unplug the power plug before cleaning or repairing the refrigerator.
  • The refrigerator and freezer compartment lights are interior LED lighting, and service should be performed by a qualified technician.
  • Unplug the power plug immediately in the event of a blackout or thunderstorm.
  • Turn the power off if water or dust penetrates into the refrigerator. Call a service agent.
  • Do not store glass containers or soda in the freezer compartment. Contents may expand when frozen, break the container and cause injury.
  • Do not store, disassemble or repair the appliance yourself or allow unqualified personnel to do so.
  • Do not bend or pinch the power cord excessively or place heavy objects on it.

Disposal

  • Junked or abandoned refrigerators are dangerous, even if they are sitting for only a few days. When disposing of the refrigerator, remove the packing materials from the door or take off the doors but leave the shelves in place so that children may not easily climb inside.
  • If disposing of a refrigerator, make sure the refrigerant and insulation foam are removed for proper disposal by a qualified servicer. If you release the refrigerant or throw away the insulation foam, you may be fined or imprisoned in accordance with the relevant environmental law. Insulation foam contains flammable blowing gas.
  • When discarding the appliance, remove the door gasket while leaving the shelves and baskets in place, and keep children away from the appliance.

Grounding Instructions

  • Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with a qualified electrician or service personnel if you are in doubt whether the appliance is properly grounded. Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper outlet installed by a qualified electrician.
  • Have a certified electrician check the wall outlet and wiring for proper grounding.
  • Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight out from the outlet. Failure to do so may damage the power cord, resulting in a risk of fire and electric shock.

Risk of Fire and Flammable Materials


This appliance contains a small amount of isobutane refrigerant (R600a), which is combustible. When transporting and installing the appliance, care should be taken to ensure that no parts of the refrigerating circuit are damaged. Refrigerant squirting out of the pipes could ignite or cause an eye injury. If a leak is detected, avoid any naked flames or potential sources of ignition and air the room in which the appliance is standing for several minutes. In order to avoid the creation of a flammable gas air mixture if a leak in the refrigerating circuit occurs, the size of the room in which the appliance may be sited depends on the amount of refrigerant used. The room must be 10.8 square feet (1 square meter) in size for every 8g of R600a refrigerant inside the appliance. The amount of refrigerant in your particular appliance is shown on the identification plate inside the appliance. Never start up an appliance showing any signs of damage. If in doubt, consult your dealer.

CAUTION

  • To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following:

Installation

  • Do not install the refrigerator where there may be a danger of the unit falling.
  • The refrigerator must be properly installed in accordance with the Installation Instructions.

Operation

  • Do not use aerosols near the refrigerator.
  • This appliance is intended to be used only in domestic and similar applications.
  • Do not strike or apply excessive force to any glass surface. Do not touch glass surfaces if they are cracked or broken.
  • Do not overfill or pack items too tightly into door bins. Doing so may cause damage to the bin or personal injury if items are removed with excessive force.
  • Do not hang on to or place heavy objects on the refrigerator's dispenser.

Maintenance

  • Do not use strong detergents like wax or thinners for cleaning. Clean with a soft cloth.
  • Remove foreign objects (such as dust and water) off the prongs of the power plug and contact areas. Do not use a wet or damp cloth when cleaning the plug.
  • Do not spray water directly on the inside or outside of the refrigerator.
  • Do not clean glass shelves or covers with warm water when they are cold. They may break if exposed to sudden temperature changes

SAVE THESE INSTRUCTIONS

PRODUCT OVERVIEW

Product Features

The images in this guide may be different from the actual components and accessories, which are subject to change by the manufacturer without prior notice for product improvement purposes.

Exterior
Exterior

  1. Control Panel
    Sets the refrigerator and freezer temperatures, the water filter condition and the dispenser mode.
    NOTE
    • The panel control can come in a vertical or horizontal position depending on the model.
    • Parts, functions, and options vary by model. Your model may not include all the Options, appears with a different name and / or different position.
  2. Freezer
    Frozen food compartment.
  3. Filtered Water and Ice Dispenser
    Dispenses filtered water and ice.
  4. Refrigerator
    Fresh food compartment
  5. Door-in-Door (On some models)
    Press this button to open the Door-in-Door.
  6. Handle
    Opens and closes the refrigerator door.

Interior
Interior

NOTE

  • Parts, functions, and options vary by model. Your model may not include all the Options, appears with a different name and / or different position.
  1. LED interior lamps
    Light up the inside of the refrigerator.
  2. Automatic Icemaker
    Automatically produce and store ice.
  3. Freezer Door Bins
    Store small packages of frozen food. Do not store ice cream or food which will be stored for a long period of time within these baskets.
  4. Freezer Shelf
    Adjust the freezer shelves to fil large or tall items.
  5. Freezer Drawer
    Store long-term frozen items. The number of drawers may vary by model.
  6. Water Filter
    Purify water.
  7. Refrigerator Shelf
    Shelves are adjustable to suit individual storage needs. Adjust the shelf height by emptying and removing the shelf and inserting it on a different set of shelf supports. The number of refrigerator shelves varies by model.
  8. Fresh Zone
    Store fruit and vegetables in the crisper drawers to keep them fresh.
  9. Door-in-Door Case (On some models)
    Open the outer Door-in-Door for easy access to frequently used items without letting a lot of cold air out of the refrigerator.
  10. Refrigerator Door Bins
    Standard door bins are adjustable to filt taller items.

Product Specifications

The appearance and specifications listed in this manual may vary due to constant product improvements.

Electrical requirements: 115 V, 60 Hz

Min. / Max. water pressure: 20 - 120 psi (138 - 827 kPa)

Model LSXC26366*, LSXS26386*
Description Standard-depth, Side by Side refrigerator
Net weight 291 lb (132 kg)
Model LSXC26326*
Description Standard-depth, Side by Side refrigerator
Net weight 266 lb (121 kg)
Model LSXS26336*
Description Standard-depth, Side by Side refrigerator
Net weight 264.6 lb (120 kg)

INSTALLATION

Before Installing

Installation Overview
Please read the following installation instructions first after purchasing this product or transporting it to another location.
Installation Overview

  1. Unpacking the Refrigerator
  2. Choosing the Proper Location
  3. Disassembling/Assembling
  4. Connecting the Water Line
  5. Leveling and Door Alignment

  • Connect to potable water supply only.

Unpacking the Refrigerator

  • Use two or more people to move and install the refrigerator. Failure to do so can result in back injury or other injury.
  • The refrigerator is heavy. Protect the floor when moving the refrigerator for cleaning or service. Always pull the refrigerator straight out when moving it. Do not wiggle or walk the refrigerator when trying to move it, as floor damage could occur.
  • Keep flammable materials and vapors, such as gasoline, away from the refrigerator. Failure to do so can result in fire, explosion, or death.

NOTE

  • Remove tape and any temporary labels from your refrigerator before using. Do not remove any warning labels, the model and serial number label, or the Tech Sheet that is located under the front of the refrigerator.
  • To remove any remaining tape or glue, rub the area briskly with your thumb. Tape or glue residue can also be easily removed by rubbing a small amount of liquid dish soap over the adhesive with your fingers. Wipe with warm water and dry.
  • Do not use sharp instruments, rubbing alcohol, flammable fluids, or abrasive cleaners to remove tape or glue. These products can damage the surface of your refrigerator.
  • Reinstall or adjust shelves as needed. Refrigerator shelves are installed in the shipping position. Reinstall shelves according to your individual storage needs

Choosing the Proper Location

Water
Water supply must be easily connected for the automatic icemaker.

NOTE

  • The water pressure must be 20 - 120 psi or 138 - 827 kPa or 1.4 - 8.4 kgf/cm2. If the refrigerator is installed in an area with low water pressure (below 20 psi or 138 kPa or 1.4 kgf/cm2), you can install a booster pump to compensate for the low pressure.

Electricity
Use an individual, grounded outlet: 115 Volts, 60 Hz, AC, 15 Amps minimum.

  • Do not overload house wiring and cause a fire hazard by plugging in multiple appliances in the same outlet with the refrigerator.
  • To reduce the risk of electric shock, do not install the refrigerator in a wet or damp area.

Flooring
To avoid noise and vibration, the unit must be installed and leveled on a solidly constructed floor. If required, adjust the leveling legs to compensate for the unevenness of the floor.

NOTE

  • Installing on carpeting, soft tile surfaces, a platform or weakly supported structure is not recommended.

Ambient Temperature
Install this appliance in an area where the temperature is between 55°F (13°C) and 110°F (43°C).
If the temperature around the appliance is too low or high, cooling ability may be adversely affected.

Dimensions and Clearances

  • Check the dimensions of the appliance and the installation path to ensure there is sufficient room to move the refrigerator through doors or narrow openings.
  • If an opening is too narrow to fit the refrigerator through, remove the refrigerator doors. See Removing/ Assembling the Doors and Drawers in this manual.
  • The installation location chosen for the refrigerator should allow space behind the unit for connections and airflow and space in front to open the doors and drawers.
  • A very small distance between adjacent elements can result in reduced cooling capacity and at high power consumption charges. Leave at least 24 inches (610 mm) in front of the refrigerator to open the doors, and at least 2 inches (50 mm) between the refrigerator (rear, left side, right side and top) and the wall.
    Dimensions and Clearances
- List Model 26 cu.ft.
A Depth without handle 33 13/32"
(848 mm)
B Width 35 29/32"
(912 mm)
C Height to Top of Case 68 29/32"
(1750 mm)
D Height to Top of Hinge 70 9/32"
(1785 mm)
E Back Clearance 2"
(50 mm)
F Depth without Door 28 23/32"
(730 mm)
G Depth (Total with Door Open 90°) 50 19/32"
(1285 mm)
H Front Clearance 24"
(610 mm)
I Depth With handle 35 29/32"
(912 mm)

Removing/Assembling the Refrigerator Door Handles

NOTE

  • When it is necessary to move the refrigerator through a narrow opening, removing the doors is the recommended procedure. If it is necessary to remove the handles, follow the directions below. The appearance of the handle may vary from what is shown in the illustrations.

Removing the Handles

  1. Loosen the set screws with a 3/32 in. Allen wrench and remove the handle.
  2. Loosen the mounting fasteners that connect to the refrigerator door and handle using a ¼ in. Allen wrench, remove the mounting fasteners.
    Removing the Handles

Assembling the Handles
Assemble the mounting fasteners at both ends of the handle using a ¼ in. Allen wrench.

  1. Place the handle on the door by tting the handle footprints over the mounting fasteners and tightening the set screws with a 3/32 in. Allen wrench.

Assembling the Handles

Removing and replacing refrigerator doors


Excessive Weight Hazard:

  • Use two or more people to remove and install the refrigerator doors. Failure to do so can result in back or other injury.
    Electrical Shock Hazard
  • Disconnect the electrical supply to the refrigerator before installing. Failure to do so could result in serious injury or death.
  • Do not put hands, feet or other objects into the air vents or bottom of the refrigerator. You may be injured or receive an electrical shock.

Removing the Left (Freezer) Door with Water Line Connection

  1. Disconnect the 2 water line connections, located on the back of the refrigerator. Hold the water supply connection and gently push the collet to detach the water supply line as shown.
    Removing the Left (Freezer) Door with Water Line Connection Step 1
    • Before you start, take out the food and remove the door trays.
  2. Open the door. Remove the top hinge cover screw .
  3. Use a flat-blade screwdriver to pry back the hooks (not shown) of the hinge cover from the top of the refrigerator cabinet. Lift up the cover.
  4. Disconnect all the wire harnesses and remove the hinge cover .
  5. Pull out the water supply lines .
  6. Unscrew the ground wire .
  7. Rotate the hinge lever counterclockwise . Lift the upper hinge free of the hinge lever latch .
    Removing the Left (Freezer) Door with Water Line Connection Step 2
    • When lifting the hinge free of the latch, be careful that the door does not fall forward.
  8. Lift the door from the lower hinge pin and place it, inside facing up, on a non-scratching surface.

Removing the right (refrigerator) door
Removing the right (refrigerator) door Step 1

  1. Open the door. Remove the screw from the cover of the upper hinge . Lift the lid .
  2. Use a flat screwdriver to make lever and lift the hooks (not seen in the image) located at the bottom front of the lid. Lift the lid.
  3. Turn the hinge lever on the clockwise. Lift the upper hinge separated from the bra of the hinge lever .
  4. Place the door, with the inner part up, on a surface that does not scratch.

    When you lift the hinge separate from the clamp, be careful that the Door does not fall forward.
    • Lift the door from the power plug middle hinge and remove the door.
    • Place the door, with the inner part up, on a surface that does not scratch.
  5. Raise the door from the bottom pin of the hinge.
    Removing the right (refrigerator) door Step 2
    • When releasing the handle hinge, be careful that the door does not fall forward.
    • Place the door, the inside looking outward, on a scratched surface, have be careful not to damage the water lines.

Reinstalling the Left (Freezer) Door

  1. Lower the door onto the hinge pin of the means, medium.
  2. Make sure the door is aligned with the interior cabinet.
  3. Place the top hinge on the fastener of the hinge lever and in place. Turn the clockwise lever and adjustment the hinge.

Disassembling/Assembling the water lines
Disassembling/Assembling the water lines Step 1

  1. Reconnect the water lines by inserting them into the connectors. The water lines are inserted correctly when only one of the two guidelines remains visible.
    Disassembling/Assembling the water lines Step 2

    NOTE
    • Water hoses should be cut leaving a clean and straight edge to avoid losses.
      Disassembling/Assembling the water lines Step 3
  2. Reconnect all of the wire harnesses.
  3. Reconnect the ground wire.
  4. Hook the tab on the switch side of the cover under the edge of the wire opening in the cabinet top. Position the cover in place. Insert and tighten the cover screw.

Reinstalling the right (Refrigerator) Door

  1. Position the door from the bottom pin of the hinge.
    Reinstalling the right (Refrigerator) Door Step 1
  2. Place the top hinge above the latch the hinge lever and place it instead. Rotate the lever in direction counter clockwise and secure the hinge.
    Reinstalling the right (Refrigerator) Door Step 2
  3. Reconnect all harnesses. Hook the tab on the side switch of the lid, under the edge of the opening in the top of the cabinet. Place the lid and replace screw.
    Reinstalling the right (Refrigerator) Door Step 3

Moving the Appliance

  1. Remove all food from inside the appliance.
  2. Pull the power plug out, insert and fix it into the power plug hook at the rear or on top of the appliance.
  3. Tape parts such as shelves and the door handle to prevent from falling off while moving the appliance.
  4. Move the appliance with more than two people carefully. When transporting the appliance over a long distance, keep the appliance upright.
  5. After installing the appliance, connect the power plug into a socket out to switch on the appliance.

  • To prevent burns and product damage, only connect the refrigerator water line to a cold water supply.
  • Wear eye protection during installation to prevent injury.

Water Pressure

You will need a cold water supply.

Water Pressure
Models with out water filter 20 - 120 psi (138 - 827 kPa)
Where reverse osmosis water filtration system is connected to a cold water supply 40 - 60 psi minimum to reverse osmosis system (2.8 kgf/cm2 - 4.2 kgf/ cm2, or less than 2 - 3 seconds to fill a cup of 7 oz capacity)

If the water pressure from the reverse osmosis system is less than 20 psi or 138 kPa or 1.4 kgf/ cm2 (takes more than 4 seconds to fill a cup of 7 oz or 198 cc capacity):

  • Check to see if the sediment filter in the reverse osmosis system is blocked. Replace the filter if necessary.
  • Allow the storage tank on the reverse osmosis system to refill after heavy usage.
  • If the water pressure remains low, call a licensed, qualified plumber.
  • All installations must be in accordance with local plumbing code requirements.

Supplies Needed

  • Copper or PEX Tubing, ¼ in. outer diameter, to connect the refrigerator to the water supply. Be sure both ends of the tubing are cut square. To determine how much tubing you need, measure the distance from the water valve on the back of the refrigerator to the water supply pipe. Then, add 8 feet (2.4 m). Be sure there is sufficient extra tubing (about 8 feet [2.4 m] coiled into 3 turns of about 10 in. [25 cm] diameter) to allow the refrigerator to move out from the wall after installation.
  • Power drill.
  • ½ in. or adjustable wrench.
  • Flat-blade and Phillips-head screwdrivers.
  • Two ¼ in. outer diameter compression nutsand 2 ferrules (sleeves) to connect the copper tubing to the shutoff valve and the refrigerator water valve.
    Supplies Needed Step 1
  • If your existing copper water line has a flaredfitting at the end, purchase an adapter (available at plumbing supply stores) to connect the water line to the refrigerator OR cut off the flared fitting with a tube cutter and then use a compression fitting.
    Supplies Needed Step 2
  • Shutoff valve to connect to the cold water line. The shutoff valve should have a water inlet with a minimum inside diameter of 5/32 in. at the point of connection to the COLD WATER LINE. Saddle-type shutoff valves are included in many water supply kits. Before purchasing, make sure a saddle-type valve complies with your local plumbing codes.
    Supplies Needed Step 3

NOTE

  • A self-piercing saddle type water valve should not be used.

Water Line Installation Instructions

Install the shutoff valve on the nearest frequently used drinking water line.

  • When using any electrical device (such as a power drill) during installation, be sure the device is battery-powered, double-insulated or grounded in a manner that will prevent the hazard of electric shock.
  1. Shut off the main water supply.
    • Turn on the nearest faucet to relieve thepressure on the line.
  2. Choose the valve location.
    • Choose a location for the valve that is easilyaccessible. It is best to connect into the side of a vertical water pipe. When it is necessary to connect into a horizontal water pipe, make the connection to the top or side, rather than at the bottom, to avoid drawing off any sediment from the water pipe.
      Water Line Installation Instructions Step 1
  3. Drill the hole for the valve.
    • Drill a ¼ in. hole in the water pipe using asharp bit. Remove any burrs resulting from drilling the hole in the pipe. Be careful not to allow water to drain into the drill. Failure to drill a ¼ in. hole may result in reduced ice production or smaller cubes.
      NOTE
    • The hookup line cannot be white, plastic tubing. Licensed plumbers must use only copper tubing (NDA tubing #49595 or #49599) or Cross Link Polyethylene (PEX) tubing.
      Water Line Installation Instructions Step 2
  4. Fasten the shutoff valve.
    • Fasten the shutoff valve to the cold water pipe with the pipe clamp.
      NOTE
    • Commonwealth of Massachusetts Plumbing Codes 248CMR shall be adhered to. Saddle valves are illegal and use is not permitted in Massachusetts. Consult with your licensed plumber.
      Water Line Installation Instructions Step 3
      1. Pipe Clamp
      2. Saddle-Type Shutoff Valve
      3. Vertical Cold Water Pipe
  5. Tighten the pipe clamp.
    • Tighten the clamp screws until the sealing washer begins to swell.
      NOTE
    • Do not over tighten clamp or you may crush the tubing.
      Water Line Installation Instructions Step 4
      1. Pipe Clamp
      2. Inlet End
      3. Clamp Screw
      4. Washer
  6. Route the tubing.
    • Route the tubing between the cold water line and the refrigerator. Route the tubing through a hole drilled in the wall or floor (behind the refrigerator or adjacent base cabinet) as close to the wall as possible.
      NOTE
    • Be sure there is sufficient extra tubing (about 8 ft. coiled into three turns of about 10 in. diameter) to allow the refrigerator to move out from the wall after installation.
  7. Connect the tubing to the valve.
    • Place the compression nut and ferrule(sleeve) for copper tubing onto the end of the tubing and connect it to the shutoff valve. Make sure the tubing is fully inserted into the valve. Tighten the compression nut securely.
      Water Line Installation Instructions Step 5
      1. Saddle-Type Shutoff Valve
      2. Compression Nut
      3. Packing Nut
      4. Outlet Valve
      5. Ferrule (sleeve)
  8. Flush out the tubing.
    • Turn the main water supply on and flushout the tubing until the water is clear. Shut the water off at the water valve after about one quart of water has been flushed through the tubing.
      Water Line Installation Instructions Step 6
  9. Connect the tubing to the refrigerator.
    NOTE
    • Before making the connection to therefrigerator, be sure that the refrigerator power cord is not plugged into the wall outlet.
    • Remove the plastic flexible cap from the watervalve.
    • Place the compression nut and ferrule (sleeve)onto the end of the tubing as shown.
      NOTE
    • Insert the end of the copper tubing into the connection as far as possible. While holding the tubing, tighten the fitting.
      Water Line Installation Instructions Step 7
      1. Tubing Clamp
      2. ¼ in. Tubing
      3. ¼ in. Compression Nut
      4. Ferrule (sleeve)
      5. Refrigerator Connection
  10. Turn the water on at the shutoff valve.
    • Tighten any connections that leak.
    • Check to see if leaks occur at the water lineconnections.
      Water Line Installation Instructions Step 8

Leveling and Door Alignment

Leveling
The refrigerator has two front leveling legs. Adjust the legs to alter the tilt from front-to-back or side-to side. If the refrigerator seems unsteady, or the doors do not close easily, adjust the refrigerator's tilt using the instructions below:

  1. Turn the leveling leg to the left to raise that side of the refrigerator or to the right to lower it. It may take several turns of the leveling leg to adjust the tilt of the refrigerator.
    NOTE
    • A flare nut wrench works best, but an open-end wrench will suffice. Do not over-tighten.
      Leveling
  2. Open both doors and check to make sure that they close easily. If the doors do not close easily, tilt the refrigerator slightly more to the rear by turning both leveling legs to the left. It may take several more turns, and be sure to turn both leveling legs the same amount.

Door Alignment

Both the left and right refrigerator doors have an adjustable nut, located on the bottom hinge, to raise and lower them to align properly. If the space between the doors is uneven, follow the instructions below to align the doors evenly: Use the wrench (included with the owner's manual) to turn the nut in the door hinge to adjust the height. Turn the nut to the right to raise the door or to the left to lower it.
Door Alignment

  • Do not overtighten the door adjustment screw. The hinge pin can be pulled out and the adjustable range of height is a maximum of 2 in. (5 cm).

Turning on the Power

  • After installing, plug the refrigerator's power cord into a 3-prong grounded outlet and push the refrigerator into the final position.
    Turning on the Power
  • Connect to a rated power outlet.
  • Have a certified electrician check the wall outlet and wiring for proper grounding.
  • Do not damage or cut off the ground terminal of the power plug.

Position the Refrigerator

  • Arrange the coil of tubing so that it does not vibrate against the back of the refrigerator or against the wall. Push the refrigerator back to the wall.

Start the Icemaker

  • If the water line is connected, set the icemaker power switch to the ON position.
  • The icemaker will not begin to operate until it reaches its operating temperature of 15°F (–9°C) or below. It will then begin operation automatically if the icemaker power switch is in the ON (I) position

OPERATION

Before Use

Checklist
Checklist Step 1
Clean the refrigerator.
Clean the refrigerator thoroughly and wipe off all dust that accumulated during shipping.

  • Do not scratch the refrigerator with a sharp object or use a detergent that contains alcohol, a flammable liquid or an abrasive when removing any tape or adhesive from the refrigerator. Remove adhesive residue by wiping it off with your thumb or dish detergent.
  • Do not peel off the model or serial number label or the technical information on the rear surface of the refrigerator.

Checklist Step 2
Open refrigerator door and freezer drawer to ventilate the interior.
The inside of the refrigerator may smell like plastic at first. Remove any adhesive tape from inside the refrigerator and open the refrigerator door and the freezer drawer for ventilation.

Checklist Step 3
Connect the power supply.
Check if the power supply is connected before use.

Checklist Step 4
Turn off the icemaker.
Turn off the icemaker if the refrigerator is not yet connected to the water supply.

NOTE

  • The icemaker water valve may buzz if the icemaker is turned on while the refrigerator is not connected to the water supply.

Checklist Step 5
Wait for the refrigerator to cool.
Allow the refrigerator to run for at least two to three hours before putting food in it. Check the flow of cold air in the freezer compartment to ensure proper cooling.

  • Putting food in the refrigerator before it has cooled could cause the food to spoil, or a bad odor to remain inside the refrigerator.

Checklist Step 6
The refrigerator makes a loud noise after initial operation.
This is normal. The volume will decrease as the temperature decreases.

Control Panel

The refrigerator control functions as the mostat for the entire appliance (refrigerator and freezer sections). The colder the setting, the longer the compressor will run to keep the temperature colder. The freezer control adjusts the cold air flow from the freezer to the refrigerator. Setting the freezer control to a lower temperature keeps more cold air in the freezer compartment to make it colder.

Airflow
Cold air circulates from the freezer to the fresh food section and back again through air vents in the wall dividing the two sections. Be sure not to block vents while packing your refrigerator. Doing so will restrict airflow and may cause the refrigerator temperature to become too warm or cause interior moisture buildup. (See air flow diagram below.)
Airflow


Because air circulates between both sections, any odors formed in one section will transfer to the other. You must thoroughly clean both sections to eliminate odors. To prevent odor transfer and dried out food, wrap or cover foods tightly. (See the Food Storage Guide section for details.)

NOTE

  • If you close the refrigerator door, you may see the freezer door open and close again due to pressure from internal air flow.

Control Panel Features

* Depending on the model, some of the following functions may not be available.

Vertical Display
Vertical Display

Horizontal Display
Horizontal Display

Ice Type
Vertical Display

Select Crushed Ice or Cubed Ice by pressing the Ice Type button repeatedly to choose the selection desired. The Crushed Ice or Cubed Ice icon will light up to indicate your selection.

Selecting this icon indicates that cubed ice will be dispensed when the dispenser pad is activated.

Selecting this icon indicates that crushed ice will be dispensed when the dispenser pad is activated.

Horizontal Display
Select Crushed Ice, Cubed Ice or Water by pressing the Dispenser button repeatedly to choose the selection desired. The Icon will light up to indicate your selection.


To dispense water or ice, gently push your cup against the dispenser pad.

NOTE

  • Hold your cup in place for a couple of seconds after dispensing ice or water so the last few drops go in your cup instead of on the floor.

Temperature

  • The Refrigerator Temp. Control ranges from 33°F to 46°F (1°C to 8°C). Press the Refrigerator button to cycle through the available temperature settings one increment at a time.
  • The Freezer Temp. Control range is from -6°F to 8°F (-21°C to -13°C). Press the Freezer button to cycle through the available temperature settings one increment at a time.

NOTE

  • When changing control settings, wait 24 hours before making additional adjustments. The controls are set correctly when milk or juice is as cold as you would like and when ice cream is firm. If the temperature in either compartment is too cold or too warm, change the setting one increment at a time. Wait 24 hours for the change to stabilize before adjusting again.

Temperature Mode Switch Function (°F <->°C)

  • If you want to convert °F to °C or vice versa, press and hold the Freezer and Refrigerator buttons at the same time for approximately five seconds. (Type 2 is not available)

Ice Plus

  • When you press the Ice Plus button, the graphic will illuminate in the display and will continue for 24 hours. The function will automatically shut off after 24 hours.
  • You can stop this function manually by pressing the button one more time.
  • This function increases both ice making and freezing capabilities.

Ice ON/OFF

  • To turn o the automatic icemaker, press and hold the Ice ON/OFF button for three seconds until the Ice Off text is illuminated. To turn on the automatic ice maker, press and hold until the Ice On text is illuminated.

Light

  • This light has two settings: ON and OFF. Press the Light button to turn the dispenser light on and off. (Not available on all models).

Water Filter Reset

  • When the water filter indicator turns on, you need to replace the water filter. After replacing the water filter, press and hold the Replace Filter button for three seconds to turn the indicator light off. You need to replace the water filter aproximately every six months.

Door Alarm

  • When power is connected to the refrigerator, the door alarm is initially set to ON. When you press the Door Alarm button, the display will change to OFF and the Door Alarm function will deactivate.
  • When either the refrigerator or the freezer door is left open for more than 60 seconds, the alarm tone will sound to let you know that the door is open.
  • When you close the door, the door alarm will stop.

Lock

  • When power is initially connected to the refrigerator, the Lock function is off.
  • If you want to activate the Lock function to lock other buttons, press and hold the Door Alarm button for three seconds or more. The Lock icon will display and the Lock function is now enabled.
  • When the Lock function is activated, no other buttons will work. The dispenser pad is also deactivated.
  • To disable the Lock function, press and hold the Door Alarm button for approximately three seconds.

Display Off Mode

  • When the refrigerator is in the Display Off Mode, the display will remain off until a door is opened or a button is pressed. Once on, the display will remain on for 20 seconds.

Demo Mode (For Store Use Only)

  • The Demo Mode disables all cooling in the refrigerator and freezer sections to conserve energy while on display in a retail store. When activated, OFF will display on the control panel.

To deactivate:
With either refrigerator door opened, press and hold the Refrigerator Temp. and Ice Plus buttons at the same time for ve seconds. The control panel will beep and the temperature settings will display to confirm that Demo Mode is deactivated. Use the same procedure to activate the Demo Mode.

Automatic Icemaker

Ice is made in the automatic icemaker and sent to the dispenser. The icemaker will produce 7 cubes per cycle - approximately 70-120 cubes in a 24-hour period, depending on freezer compartment temperature, room temperature, number of door openings and other operating conditions.

NOTE

  • It takes about 12 to 24 hours for a newly installed refrigerator to begin making ice. Wait 72 hours for full ice production to occur.
  • Ice making stops when the ice storage bin is full. When full, the ice bin holds approximately 6 to 8 (12-16 oz) glasses of ice.
  • To turn o the automatic icemaker, set the Ice ON/ OFF button on the display to Ice Off. To turn on the automatic icemaker, set the ON/OFF button on the display to Ice On.
  • The water pressure must be between 20 and 120 psi ( 138 – 827 kPa ) on models without a water filter and between 40 and 120 psi on ( 276 – 827 kPa ) models with a water filter to produce the normal amount and size of ice cubes.

Turning the Automatic Icemaker On
Set the Ice ON/OFF Button to "Ice Off":

  • When the water supply will be shut o for several hours.
  • When the ice bin is removed for more than one or two minutes.
  • When the refrigerator will not be used for several days.
    NOTE
  • The ice bin should be emptied when the Ice ON/OFF button is set to the Ice Off mode.

Normal Sounds You May Hear
NOTE

  • Keeping the Ice ON/OFF button set to the Ice On mode before the water line is connected can damage the icemaker.
  • You will hear the sound of cubes dropping into the bin and water running in the pipes as the icemaker refills


Personal Injury Hazard

  • Do not place ngers or hands on the automatic ice making mechanism while the refrigerator is plugged in.

Normal Sounds You May Hear Personal Injury Hazard
Preparing for Vacation
Set the icemaker power button to OFF and shut off the water supply to the refrigerator.

NOTE

  • The ice bin should be emptied any time the icemaker power button is turned to the OFF mode.
  • Discard the ice inside the storage compartment ice in the freezer if you go on vacation or if a prolonged power outage has occurred. The water product from melted ice could fall to the floor.

If the ambient temperature will drop below freezing, have a qualified technician drain the water supply system to prevent serious property damage due to flooding caused by ruptured water lines or connections

Power Failure
During a power failure, ice may drop into the freezer compartment. Remove the ice storage bin and discard all the ice. Dry the storage bin and reinstall it. Once power is restored, crushed ice will be selected by default.

NOTE

  • Do not dispense ice continuously for more than 30 sec. Depress and release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF.

  • The first ice and water dispensed may include particles or odor from the water supply line or the water tank.
  • Throw away the first few batches of ice (about 24 cubes). This is also necessary if the refrigerator has not been used for a long time.
  • Never store beverage cans or other items in the ice bin for the purpose of rapid cooling. Doing so may damage the icemaker or the containers may burst.
  • If discolored ice is dispensed, check the water filter and water supply. If the problem continues, contact a qualified service center. Do not use the ice or water until the problem is corrected.
  • Keep children away from the dispenser. Children may play with or damage the controls.
  • The ice passage may become blocked with frost if only crushed ice is used. Remove the frost that accumulates by removing the ice bin and clearing the passage with a rubber spatula. Dispensing cubed ice can also help prevent frost buildup.
  • Never use thin crystal glass or crockery to collect ice. Such containers may chip or break resulting in glass fragments in the ice.
  • Dispense ice into a glass before filling it with water or other beverages. Splashing may occur if ice is dispensed into a glass that already contains liquid.
  • Never use a glass that is exceptionally narrow or deep. Ice may jam in the ice passage and refrigerator performance may be affected.
  • Keep the glass at a proper distance from the ice outlet. A glass held too close to the outlet may prevent ice from dispensing.
  • To avoid personal injury, keep hands out of the ice door and passage.
  • Never remove the dispenser cover.

Ice and Water Dispenser

NOTE

  • Depending on the model, some of the following functions may not be available.
  • Keep children away from the dispenser. Children may play with or damage the controls.

Dispenser structure
Dispenser structure

Using the dispenser

  • To dispense cold water, push on the water switch with a glass.
  • To dispense ice, push on the ice switch with a glass.

NOTE

  • If discolored ice is dispensed, check the water filter and water supply. If the problem continues, contact a qualified service center. Do not use the ice or water until the problem is corrected.
  • The dispenser will not operate when either of the refrigerator doors are open.
  • If dispensing water or ice into a container with a small opening, place it as close to the dispenser as possible.
  • Some dripping may occur after dispensing. Hold your cup beneath the dispenser for a few seconds after dispensing to catch all of the drops.
Incorrect Way Correct Way
Water Using the dispenser Step 1 Using the dispenser Step 2
Ice Using the dispenser Step 3 Using the dispenser Step 4

  • Throw away the first few batches of ice (about 24 cubes). This is also necessary if the refrigerator has not been used for a long time.

Locking the dispenser
Press and hold the Alarm and Lock button simultaneously for 3 seconds to lock the dispenser and all the control panel functions. Follow the same instructions to unlock.

Cleaning the dispenser stand
The dispenser drip tray has no self-draining function. It should be cleaned regularly. (Models with a combined ice and water switch do not have a drip tray).

  1. To remove, grip the tray with both hands and pull it out. Wipe out dirty areas and dry with a clean cloth.
    Cleaning the dispenser stand
  2. To reinstall the tray, slightly tilt the front of the tray and snap the ribs into the holes.

Food Storage Tips

Wrap or store food in the refrigerator in airtight and moisture-proof material unless otherwise noted. This prevents food odor and taste transfer throughout the refrigerator. For dated products, check date code to ensure freshness.

  • Do not overfill or pack items too tightly into door bins. Doing so may cause damage to the bin or personal injury if items are removed with excessive force.
  • Do not store glass containers in the freezer. Contents may expand when frozen, break the container and cause injury.
Food How to Store
Butter or Margarine Keep opened butter in covered dish or closed compartment. When storing an extra supply, wrap in freezer packaging and freeze.
Cheese Store in original wrapping until used. Once opened, rewrap tightly in plastic wrap or aluminum foil.
Milk Wipe milk cartons. For coldest milk, place containers on an interior shelf.
Eggs Store in original carton on interior shelf, not on door shelf.
Fruit Do not wash or hull fruit until it is ready to be used. Sort and keep fruit in original container in a crisper, or store in completely closed paper bag on refrigerator shelf.
Leafy Vegetables Remove store wrapping, trim or tear off bruised and discolored areas, wash in cold water, and drain. Place in plastic bag or plastic container and store in crisper.
Vegetables with skins (carrots, peppers) Place in plastic bags or plastic container and store in crisper.
Fish Freeze fresh fish and shellfish if they are not being eaten the same day purchased. Eating fresh fish and shellfish the same day purchased is recommended.
Leftovers Cover leftovers with plastic wrap or aluminum foil, or store in plastic containers with tight lids.

Storing Frozen Food
Check a freezer guide or a reliable cookbook for further information about preparing food for freezing or food storage times.

Freezing
Your freezer will not quick-freeze a large quantity of food. Do not put more unfrozen food into the freezer than will freeze within 24 hours (no more than 2 to 3 pounds of food per cubic foot of freezer space). Leave enough space in the freezer for air to circulate around packages. Be careful to leave enough room at the front so the door can close tightly.

Storage times will vary according to the quality and type of food, the type of packaging or wrap used (how airtight and moisture-proof) and the storage temperature. Ice crystals inside a sealed package are normal. This simply means that moisture in the food and air inside the package have condensed, creating ice crystals.

NOTE

  • Allow hot foods to cool at room temperature for 30 minutes, and then package and freeze. Cooling hot foods before freezing saves energy.

Packaging
Successful freezing depends on correct packaging. When you close and seal the package, it must not allow air or moisture in or out. If it does, you could have food odor and taste transfer throughout the refrigerator and could also dry out frozen food.

Packaging recommendations

  • Rigid plastic containers with tight-fitting lids
  • Straight-sided canning/freezing jars
  • Heavy-duty aluminum foil
  • Plastic-coated paper
  • Non-permeable plastic wraps
  • Specified freezer-grade self-sealing plastic bags

Follow package or container instructions for proper freezing methods.

Do not use

  • Bread wrappers
  • Non-polyethylene plastic containers
  • Containers without tight lids
  • Wax paper or wax-coated freezer wrap
  • Thin, semi-permeable wrap

NOTE

  • If you are leaving home for a short period, like a short vacation, the refrigerator should be left on. Refrigerated foods that are able to be frozen will stay preserved longer if stored in the freezer.
  • If you are leaving the refrigerator turned off for an extended period, remove all food and unplug the power cord. Clean the interior, and leave the door open to prevent fungi from growing in the refrigerator.
  • Do not store food with high moisture content towards the top of the refrigerator. The moisture could come in direct contact with the cold air and freeze.
  • Wash food before storing it in the refrigerator. Vegetables should be washed, and food packaging should be wiped down to prevent adjacent foods from being contaminated.
  • If the refrigerator is kept in a hot and humid place, frequent opening of the door or storing a lot of vegetables in the refrigerator may cause condensation to form. Wipe off the condensation with a clean cloth or a paper towel.
  • If the refrigerator door or freezer drawer is opened or closed too often, warm air may penetrate the refrigerator and raise its temperature. This can increase the running costs of the unit.

Detaching/Assembling the Storage Bins

Fresh Zone Drawer
The Fresh Zone drawers provide storage for fruit and vegetables.

  • When removing or installing the lower Fresh Zone drawer, lift the cover to help remove or insert the drawer.
  1. To remove the Fresh Zone drawers, pull out the drawer to full extension , lift the front up , and pull straight out.
    Fresh Zone Drawer
  2. To install, slightly tilt up the front, insert the drawer into the frame and push it back into place.

Removing the Fresh Zone Cover
Hold the cover with both hands and pull it out.
Removing the Fresh Zone Cover

NOTE

  • Remove the Fresh Zone drawers before removing the Fresh Zone cover.

Door Bins

The door bins are removable for easy cleaning and adjustment.

Some bins may vary in appearance and will only fit in one location.

  1. To remove the bin, simply lift the bin up and pull straight out.
    Door Bins Step 1
  2. To replace the bin, slide it in above the desired support and push down until it snaps into place.
    Door Bins Step 2

    • Regularly detach and wash the storage bins and shelves; they can become easily contaminated by food.
    • Do not apply excessive force while detaching or assembling the storage bins.
    • Do not use the dishwasher to clean the storage bins and shelves.
    • The tempered glass on door can be broken by impact. Do not touch the broken parts. You may be injured.

Water Tank

  • You will see the water tank while removing the Fresh Zone drawer. Do not remove the water tank or water leakage may occur. The water tank is not a removable part.

Water Tank

Dairy Corner (Basic Model)

Dairy Corner (Basic Model)

  1. To remove the Dairy Corner, simply lift the bin up and pull straight out.
  2. To replace the Dairy Corner, slide it in above the desired support and push down until it snaps into place.

NOTE

  • If you close the refrigerator door with the Dairy Corner open, the refrigerator door may not close properly. Make sure to close the Dairy Corner completely after use.

Door-in-Door

(Only in some models)
The Door-in-Door compartment allows for easy access to commonly used food items. To access the Door-in-Door compartment, lightly press the button on the refrigerator door handle until you hear a click and the door opens.
Door-in-Door (Only in some models)

Door-in-Door Case

(Only in some models)
To open the Door-in-Door case, pull evenly on the marked area. The Door-in-Door Case is removable for easy cleaning and adjustment.
Door-in-Door Case (Only in some models) Step 1

  • Remove contents from Door-in-Door case before disassembly.
  1. To remove the Door-in-Door case, lift up and pull out.
  2. To replace the Door-in-Door case, line up the tabs on the Door-In-Door case with the slots on the door and push down until it snaps into place.
    Door-in-Door Case (Only in some models) Step 2

Door-in-Door Door Bins

(Only in some models)
The Door-in-Door inner and outer door bins are removable for easy cleaning.

  1. To remove the door bins, lift up and pull out.
  2. To replace the door bins, slide the door bin in above the desired support and push down until it snaps into place.
    Door-in-Door Door Bins (Only in some models)

Ice storage bin

The ice bin stores the ice cubes made by the icemaker. If you need to remove the ice storage bin, do so as follows:

NOTE

  • Use both hands to remove the ice bin to avoid dropping it.

Lift the ice storage bin slightly and pull it out as shown in the figure.
Ice storage bin

Adjusting the Refrigerator Shelves

The shelves in the refrigerator are adjustable to meet individual storage needs. Your model may have full or split shelves.

Adjusting the shelves to fit items of different heights will make finding the exact item you want easier.

Detaching the Shelf

  1. Remove all items from the shelf. Lift the back of the shelf slightly to disengage the rail stops.
  2. Holding the shelf with both hands, tilt the shelf and pull it out.
    Detaching the Shelf

Assembling the Shelf

  1. Tilt the front of the shelf up and guide the shelf into the slots at a desired height, keeping shelf holder down.
  2. Slide the shelf in, then lower the front of the shelf.
    Assembling the Shelf

  • Make sure that shelves are level from one side to the other. Failure to do so may result in the shelf falling or spilled food.
  • Do not clean glass shelves with warm water while they are cold. Shelves may break if exposed to sudden temperature changes or impact.
  • Glass shelves are heavy. Use special care when removing them.

Suggested Placement of Shelves

Suggested Placement of Shelves
NOTE

  • Parts, features and options vary by model. Your model may not include every option.
  • Standard door models with a horizontal display have three refrigerator shelves.
  • All models have two differents sizes of freezer shelf. The larger shelf fits in the lower section of the freezer.

  • Do not clean glass shelves with warm water while they are cold. Shelves may break if exposed to sudden temperature changes or impact.
  • Glass shelves are heavy. Use special care when removing them.

SMART FUNCTIONS

LG ThinQ Application

This feature is only available on models with the or logo.

The LG ThinQ application allows you to communicate with the appliance using a smartphone.

LG ThinQ Application Features
Communicate with the appliance from a smartphone using the convenient smart features.

Smart Diagnosis

  • If you experience a problem while using the appliance, this smart diagnosis feature will help you diagnose the problem.

NOTE

  • The application is subject to change for appliance improvement purposes without notice to users.
  • Functions may vary by model.

Installing the LG ThinQ Application

Search for the LG ThinQ application from the Google Play Store or Apple App Store on a smart phone.

  • Follow instructions to download and install the application.
  • Run the LG ThinQ application and follow the instructions in the application to register the appliance.

Smart Diagnosis

This feature is only available on models with the or logo.

Use this feature to help you diagnose and solve problems with your appliance.

NOTE

  • For reasons not attributable to LGE's negligence, the service may not operate due to external factors such as, but not limited to, Wi-Fi unavailability, Wi-Fi disconnection, local app store policy, or app unavailability.
  • The feature may be subject to change without prior notice and may have a different form depending on where you are located.

Using Audible Diagnosis to Diagnose Issues
Follow the instructions below to use the audible diagnosis method.

  • Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions for audible diagnosis provided in the LG ThinQ application.
  1. Press and hold the Lock button for 3 seconds or longer.
  2. Open the right door.
  3. Press and hold the Freezer button for 3 seconds or longer.
    • The control panel will be turned off, and then '3' will be displayed on the Freezer temperature display part.
      Using Audible Diagnosis to Diagnose Issues Step 1
  4. Then position the phone's mic at the Smart Diagnosis logo located on the right hinge of the refrigerator door.
    Using Audible Diagnosis to Diagnose Issues Step 2
  5. After the data transfer is complete, the diagnosis will be displayed in the application.

NOTE

  • For best results, do not move the phone while the tones are being transmitted.
  • After the door opened, Smart diagnosis should be operated in 1 minute.

MAINTENANCE

Cleaning

  • Use non-flammable cleaner. Failure to do so can result in fire, explosion, or death.
  • Do not damage the refrigerant circuit.

  • Do not use an abrasive cloth or sponge when cleaning the interior and exterior of the refrigerator.
  • Do not place your hand on the bottom surface of the refrigerator when opening and closing the doors.
  • When lifting the hinge free of the latch, be careful that the door does not fall forward.

General Cleaning Tips

  • Both the refrigerator and freezer sections defrost automatically; however, clean both sections once a month to prevent odors.
  • Wipe up spills immediately.
  • Unplug the refrigerator or disconnect power before cleaning.
  • Remove all removable parts, such as shelves.
  • Use a clean sponge or soft cloth and a mild detergent in warm water. Do not use abrasive or harsh cleaners.
  • Hand wash, rinse and dry all surfaces thoroughly.

Exterior
For products with black stainless steel exterior, spray glass cleaner on a clean, microfiber cloth and rub in direction of grain. Do not spray glass cleaner directly at the display panel. Do not use harsh or abrasive cleaners.

For products with a standard stainless steel exterior, use a damp microfiber cloth and rub in the direction of the grain. Dry with a paper towel to avoid streaks. For stubborn stains and fingerprints, use a few drops of liquid dish soap in water, and rinse with hot water before drying. Do not use abrasive or harsh cleaners.

Inside Walls

  • Allow freezer to warm up so the cloth will not stick.

To help remove odors, wash the inside of the refrigerator with a mixture of baking soda and warm water. Mix 2 tablespoons of baking soda to 1 quart of water (26 g soda to 1 liter water.) Be sure the baking soda is completely dissolved so it does not scratch the surfaces of the refrigerator.

Door Liners and Gaskets
Use a clean sponge or soft cloth and a mild detergent in warm water. Do not use cleaning waxes, concentrated etergents, bleaches, or cleaners containing petroleum on plastic refrigerator parts.

Plastic Parts (Covers and Panels)
Use a clean sponge or soft cloth and a mild detergent in warm water. Do not use glass cleaners, abrasive cleansers, or flammable fluids. These can scratch or damage the material.

Condenser Coils
Use a vacuum cleaner with a brush or crevice attachment to clean the condenser cover and vents. Do not remove the panel covering the condenser coil area.
Condenser Coils

Replacing the Water Filter

It is recommended that you replace the water filter:

  • Approximately every six months.
  • When the water filter indicator turns on .
  • When the water dispenser output decreases.
  • When the ice cubes are smaller than normal.

Before Replacing the Water Filter:
If the top shelf, located below the water filter, is in the highest position, it will need to be removed prior to replacing the water filter. To remove any shelf: Tilt up the front of the shelf and lift . Pull the shelf out.
Before Replacing the Water Filter Step 1

  1. Remove the old water filter.
    • Lower or remove the top left shelf to allow the water filter to rotate all the way down.
    • Pinch the sides to open the water filter cover.
      Before Replacing the Water Filter Step 2

      NOTE
    • Replacing the water filter causes a small amount of water (around 1 oz. or 25 cc) to drain. Place a cup under the front end of the water filter cover to collect any leaking water. Hold the water filter upright, once it is removed, to prevent any remaining water from spilling out of the water filter.
    • Pull the water filter downward and turn it counterclockwise to pull it out. Make sure to rotate the filter down completely before pulling it out of the manifold hole.
      Before Replacing the Water Filter Step 3
  2. Replace with a new water filter.
    • Take the new water filter out of its packing and remove the protective cover from the orings. With water filter tabs in the horizontal position, push the new water filter into the manifold hole until it stops.
      Before Replacing the Water Filter Step 4
    • Rotate the water filter up into position and close the cover. The cover will click when closed correctly.
      Before Replacing the Water Filter Step 5
  3. After the water filter is replaced, dispense 2.5 gallons of water (flush for approximately five minutes) to remove trapped air and contaminants from the system. Do not dispense the entire 2.5 gallon amount continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF.
    NOTE
    • A water filter is not necessary to operate this refrigerator. Install a water filter to improve the quality of the ice and water dispensed.
  4. After changing the filter, press and hold the Water Filter button for three seconds to reset the indicator light.
    Before Replacing the Water Filter Step 6

NOTE

  • To purchase a replacement water filter: Visit your local dealer or distributor web: Find Parts & Accessories from Support section of lg.com

Call: 1-800-243-0000 (USA)
1-888-542-2623 (Canada)

Part number of the replacement water filter:

  • ADQ73613401 (LT800P)
  • ADQ74793501(LT1000P)

Performance Data Sheet

Model: LT1000P, LT1000PC, LT1000PCS

NSF System Trade Name Code: MDJ64844601

The concentration of the indicated substances in water entering the system was reduced to a concentration less than or equal to the permissible limit for water leaving the system as specified in NSF/ ANSI Standard 42, Standard 53 and Standard 401.

Substance Reduction Average Influent Challenge NSF Specified Challenge Concentration Avg % Reduction Average Product Water Concentration Max Permissible Product Water Concentration NSF Reduction Requirements
Chlorine Taste and Odor 2.0 μg/L 2.0 μg/L± 10% >97.5% 0.050 μg/L N/A ≥ 50.00%
Nominal Particulate Class I, , 2 0.5 to < 1.0 μm 12,000,000 pts/mL At least 10,000 particles/mL 99.80% 24,000 pts/ml N/A ≥ 85.00%
Asbestos 180 MFL 107 to 108 MFL; fibers greater than 10 μg/Lin length >99.00% < 1 MFL N/A ≥ 99.00%
Atrazine 8.5 μg/L 9.0 μg/L ± 10% >94.10% 0.500 μg/L 3.0 μg/L N/A
Benzene 15.0 μg/L 15.0 μg/L ± 10% >96.60% 0.510 μg/L 5.0 μg/L N/A
Carbofuran 74.0 μg/L 80.0 μg/L ± 10% 98.30% 1.258 μg/L 40 μg/L N/A
Lindane 1.9 μg/L 2.0 μg/L ± 10% >99.00% 0.019 μg/L 0.2 μg/L N/A
P-Dichlorobenzene 230.0 μg/L 225.0 μg/L ± 10% >99.80% 0.460 μg/L 75.0 μg/L N/A
2,4-D 210.0 μg/L 210.0 μg/L ± 10% >99.90% 0.210 μg/L 70.0 μg/L N/A
Lead pH @6.5 140.0 μg/L 150.0 μg/L ± 10% 99.60% 0.560 μg/L 10.0 μg/L N/A
Lead pH @8.5 150.0 μg/L 150.0 μg/L ± 10% >99.70% <0.500 μg/L 10.0 μg/L N/A
Mercury @ pH6.5 5.9 μg/L 6.0 μg/L ± 10% 91.00% 0.531 μg/L 2.0 μg/L N/A
Mercury @ pH8.5 5.6 μg/L 6.0 μg/L ± 10% 92.5% 0.420 μg/L 2.0 μg/L N/A
Cyst* 100,000 cysts/L Minimum 50,000 cysts/L >99.99% 10 cysts/L N/A ≥ 99.95%
Atenolol 240 ng/L 200 ± 40% ng/L > 95.50% 10.80 ng/L 30 ng/L N/A
Carbamazepine 1600 ng/L 1400 ± 40% ng/L 98.40% 25.60 ng/L 200 ng/L N/A
DEET 1600 ng/L 1400 ± 40% ng/L 97.10% 46.40 ng/L 200 ng/L N/A
Trimethoprim 170 ng/L 1400 ± 40% ng/L >96.80% 5.44 ng/L 20 ng/L N/A
Linuron 160 ng/L 1400 ± 40% ng/L >96.60% 5.44 ng/L 20 ng/L N/A
Phenytoin 200 ng/L 200 ± 40% ng/L >94.80% 10.40 ng/L 30 ng/L N/A
Ibuprofen 400 ng/L 400 ± 40% ng/L >94.50% 22.00 ng/L 60 ng/L N/A
Naproxen 140 ng/L 140 ± 40% ng/L >96.10% 5.46 ng/L 20 ng/L N/A
Estrone 120 ng/L 140 ± 40% ng/L >96.10% 4.68 ng/L 20 ng/L N/A
Bisphenol A 2000 ng/L 2000 ± 40% ng/L >98.90% 22.00 ng/L 300 ng/L N/A
Nonyl Phenol 1600 ng/L 1400 ± 40% ng/L >97.10% 46.40 ng/L 200 ng/L N/A

* Based on the use of Cryptosporidium parvum oocysts.

Guidelines for Application / Water Supply Parameters
Service Flow 0.5 gpm (1.9 lpm)
Water Supply Community or Private Well - Potable Water
Water Pressure 20 – 120 psi (138 – 827 kPa)
Water Temperature 33°F – 100°F (0.6°C – 37.8°C)
Capacity 200 gallons (757 liters)

It is essential that the manufacturer's recommended installation, maintenance and filter replacement requirements be carried out for the product to perform as advertised.

NOTE

  • While the testing was performed under standard laboratory conditions, actual performance may vary.

For replacement filters, visit your local dealer or distributor or search under "water filters" on the lg.com website.

For further assistance, contact the LG Electronics Customer Information Center.

USA: 1-800-243-0000
Canada: 1-888-542-2623

Replacement Cartridge: LT1000P, LT1000PC, LT1000PCS or ADQ747935**

LG is a trademark of LG Corp.
NSF is a trademark of NSF International.
Manufactured by LG Electronics, INC:
170, Sungsanpaechoungro, Seongsan-gu, Gyeongsangnam-do, THE REPUBLIC OF KOREA

TROUBLESHOOTING

FAQs

Frequently Asked Questions

Q: How do I unclog the ice dispenser chute?

A: Eliminate the frost of ice fragments by removing the ice bin and clearing the chute with a plastic utensil. Dispensing cubed ice can also help prevent frost or ice fragment buildup. Make sure that the refrigerator doors are closed before attempting to dispense ice.

Q: Why are ice crystals and frost forming on my frozen food?

A: When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. Increased moisture will lead to frost and condensation. To lessen the effect, reduce the frequency and duration of door openings.

Q: How long will it take for my ice bin to fill completely?

A: Once the ice supply in the bin has been completely exhausted, it may take up to 90 minutes before additional ice is available, and approximately 72 hours to completely refill the bin.

Q: Why does my ice and water taste unusual?

A: It is recommended that you replace the water filter:

  • Approximately every 6 months.
  • When the water fi lter indicator turns on.
  • When the water dispenser output decreases.
  • When the ice cubes are smaller than normal.

If your refrigerator was recently installed, dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air and contaminants from the system. Do not dispense the entire 2.5 gallon amount continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF.

Before Calling for Service

Cooling

Problem Possible Cause & Solution
Refrigerator and Freezer section are not cooling.

A fuse in your home may be blown or the circuit breaker tripped. Or the appliance is connected to a GFCI (Ground Fault Circuit Interrupter) outlet, and the outlet's circuit breaker has tripped.

• Check the main electrical box and replace the fuse or reset the circuit breaker. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician. Reset the circuit breaker on the GFCI. If the problem persists, contact an electrician.

The refrigerator control is set to OFF (some models).
  • Turn the control ON. Refer to the Setting the Controls section for proper temperature settings.
Refrigerator is set to Demo Mode.
  • Demo Mode allows the lights and control display to work normally while disabling cooling, to save energy while the refrigerator is on the showroom floor. See the FAQs section of this manual for instructions on how to disable Demo Mode.
Refrigerator is in the defrost cycle.
  • During the defrost cycle, the temperature of each compartment may rise slightly. Wait 30 minutes and confirm the proper temperature has been restored once the defrost cycle has completed.
Refrigerator was recently installed.
  • It may take up to 24 hours for each compartment to reach the desired temperature.
Refrigerator was recently relocated.
  • If the refrigerator was stored for a long period of time or moved on its side, it is necessary for the refrigerator to stand upright for 24 hours before connecting it to power.
Cooling system runs too much. Refrigerator is replacing an older model.
  • Modern refrigerators require more operating time but use less energy due to more efficient technology.
Refrigerator was recently plugged in or power restored.
  • The refrigerator will take up to 24 hours to cool completely.
The door is opened often or a large amount of food / hot food was added.
  • Adding food and opening the door warms the refrigerator, requiring the compressor to run longer in order to cool the refrigerator back down. In order to conserve energy, try to get everything you need out of the refrigerator at once, keep food organized so it is easy to find, and close the door as soon as the food is removed. (Refer to the Food Storage Guide.)
Doors are not closed completely.
  • Firmly push the doors shut. If they will not shut all the way, the "Doors will not close correctly or pop open" section in Troubleshooting
Refrigerator is installed in a hot location.
  • The compressor will run longer under warm conditions. At normal room temperatures (70°F or 21°C) expect your compressor to run about 40% to 80% of the time. Under warmer conditions, expect it to run even more often. The refrigerator should not be operated above 110°F (43°C).
Condenser / back cover is clogged.
  • Use a vacuum cleaner with an attachment to clean the condenser cover and vents. Do not remove the panel covering the condenser coil area.
Interior moisture buildup. Doors are opened often or for long periods of time.
  • When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. To lessen the effect, reduce the frequency and duration of door openings.
Doors are not closed correctly.
  • See the "Doors will not close correctly or pop open" section.
Weather is humid.
  • Humid weather allows additional moisture to enter the compartments when the doors are opened leading to condensation or frost. Maintaining a reasonable level of humidity in the home will help to control the amount of moisture that can enter the compartments.
Defrost cycle recently completed.
  • During the defrost cycle, the temperature of each compartment may rise slightly and condensation may form on the back wall. Wait 30 minutes and confirm that the proper temperature has been restored once the defrost cycle has completed.
Food is not packaged correctly.
  • Food stored uncovered or unwrapped, and damp containers can lead to moisture accumulation within each compartment. Wipe all containers dry and store food in sealed packaging to prevent condensation and frost.
Food is freezing in the refrigerator compartment. Food with high water content was placed near an air vent.
  • Rearrange items with high water content away from air vents.
Refrigerator temperature control is set incorrectly.
  • If the temperature is too cold, adjust the control one increment at a time and wait for the temperature to stabilize. Refer to the Control Panel section for more information.
Refrigerator is installed in a cold location.
  • When the refrigerator is operated in temperature below 41°F (5°C), food can freeze in the refrigerator compartment. The refrigerator should not be operated in temperature below 55°F (13°C).
Refrigerator or Freezer section is too cold. Incorrect temperature control settings.
  • f the temperature is too cold, adjust the control one increment at a time and wait for the temperature to stabilize. Refer to the Control Panel for more information.
Frost or ice crystals form on frozen food (inside of sealed package). Condensation from food with a high water content has frozen inside of the food package.
  • This is normal for food items with a high water content.
Food has been left in the freezer for a long period of time.
  • Do not store food items with high water content in the freezer for a long period of time.
Frost or ice crystals form on frozen food (outside of package). Door is opened frequently or for long periods of time.
  • When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. Increased moisture will lead to frost and condensation. To lessen the effect, reduce the frequency and duration of door openings.
Door is not closing properly.
  • Refer to the "Doors will not close correctly or pop open" section in the Troubleshooting.
Refrigerator or Freezer section is too warm. Refrigerator was recently installed.
  • It may take up to 24 hours for each compartment to reach the desired temperature.
The air vents are blocked. Cold air circulates from the freezer to the fresh food section and back again through air vents in the wall dividing the two sections.
  • Locate air vents by using your hand to sense airflow and move all packages that block vents and restrict airflow. Rearrange items to allow air to flow throughout the compartment.
Doors are opened often or for long periods of time.
  • When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. To lessen the effect, reduce the frequency and duration of door openings.
Unit is installed in a hot location.
  • The refrigerator should not be operated in temperatures above 110°F (43°C).
A large amount of food or hot food was added to either compartment.
  • Adding food warms the compartment requiring the cooling system to run. Allowing hot food to cool to room temperature before putting it in the refrigerator will reduce this effect.
Doors are not closed correctly.
  • See the "Doors will not close correctly or pop open" section in the Troubleshooting.
Temperature control is not set correctly.
  • If the temperature is too warm, adjust the control one increment at a time and wait for the temperature to stabilize.
Defrost cycle has recently completed.
  • During the defrost cycle, the temperature of each compartment may rise slightly and condensation may form on the back wall. Wait 30 minutes and confirm the proper temperature has been restored once the defrost cycle has completed.

Ice & Water

Problem Possible Cause & Solution
Icemaker is not making enough ice. Demand exceeds ice storage capacity.
  • The icemaker will produce approximately 70-184 cubes in a 24 hour period.
House water supply is not connected, valve is not turned on fully, or valve is clogged.
  • Connect the refrigerator to a cold water supply with adequate pressure and turn the water shutoff valve fully open. If the problem persists, it may be necessary to contact a plumber.
Low house water supply pressure.
  • The water pressure must be between 20 and 120 psi on models without a water filter and between 40 and 120 psi on models with a water filter. If the problem persists, it may be necessary to contact a plumber.
Reverse osmosis filtration system is used.
  • Reverse osmosis filtration systems can reduce the water pressure below the minimum amount and result in icemaker issues. (Refer to the Connecting the Water Line section.)
Tubing connecting refrigerator to house supply valve is kinked.
  • The tubing can kink when the refrigerator is moved during installation or cleaning resulting in reduced water flow. Straighten or repair the water supply line and arrange it to prevent future kinks.
Doors are opened often or for long periods of time.
  • If the doors of the unit are opened often, ambient air will warm the refrigerator which will prevent the unit from maintaining the set temperature. Lowering the refrigerator temperature can help, as well as not opening the doors as frequently.
Doors are not closed completely.
  • If the doors are not properly closed, ice production will be affected. See the "Doors will not close correctly or pop open" section in Parts & Features Troubleshooting for more information.
The temperature setting for the freezer is too warm.
  • The recommended temperature for the freezer compartment for normal ice production is 0°F. If the freezer temperature is warmer, ice production will be affected.
Icemaker is not making ice Refrigerator was recently installed or icemaker recently connected.
  • It may take up to 24 hours for each compartment to reach the desired temperature and for the icemaker to begin making ice.
Icemaker is not turned on.
  • Locate the icemaker ON/OFF and confirm that it is turned on.
The ice detecting sensor is obstructed.
  • Foreign substances or frost on the ice-detecting sensor can interrupt ice production. Make sure that the sensor area is clean at all times for proper operation.
The refrigerator is not connected to a water supply or the supply shutoff valve is not turned on.
  • Connect the refrigerator to the water supply and turn the water shutoff valve fully open.
Icemaker shutoff (arm or sensor) obstructed.
  • If your icemaker is equipped with an ice shutoff arm, make sure that the arm moves freely.
  • If your icemaker is equipped with the electronic ice shutoff sensor, make sure that there is a clear path between the two sensors.
Reverse osmosis water filtration system is connected to your cold water supply.
  • Reverse osmosis filtration systems can reduce the water pressure below the minimum amount and result in icemaker issues. (Refer to the Connecting the Water Line section).
Ice has bad taste or odor. Water supply contains minerals such as sulfur.
  • A water filter may need to be installed to eliminate taste and odor problems. NOTE: In some cases, a filter may not help. It may not be possible to remove all minerals/odor/taste in all water supplies.
Icemaker was recently installed.
  • Ice that has been stored for too long will shrink, become cloudy, and may develop a stale taste. Throw away old ice and make a new supply.
The food has not been stored properly in either compartment.
  • Rewrap the food. Odors may migrate to the ice if food is not wrapped properly.
The interior of the refrigerator needs to be cleaned.
  • See the Maintenance section for more information.
The ice storage bin needs to be cleaned.
  • Empty and wash the bin (discard old cubes). Make sure that the bin is completely dry before reinstalling it.
Icemaker is making too much ice. Icemaker shutoff (arm/ sensor) is obstructed.
  • Empty the ice bin. If your icemaker is equipped with an ice shutoff arm, make sure that the arm moves freely. If your icemaker is equipped with the electronic ice shutoff sensor, make sure that there is a clear path between the two sensors. Reinstall the ice bin and wait 24 hours to confirm proper operation.

Parts & Features

Problem Possible Cause & Solution
Doors will not close correctly or pop open. Food packages are blocking the door open.
  • Rearrange food containers to clear the door and door shelves.
Ice bin, crisper cover, pans, shelves, door bins, or baskets are out of position.
  • Push bins all the way in and put crisper cover, pans, shelves and baskets into their correct positions. See the Operation section for more information.
The doors were removed during product installation and not properly replaced.
  • Remove and replace the doors according to the Removing and Replacing Refrigerator Handles and Doors section.
Refrigerator is not leveled properly.
  • See Door Alignment in the Refrigeration Installation section to level refrigerator.
Doors are difficult to open. The gaskets are dirty or sticky.
  • Clean the gaskets and the surfaces that they touch. Rub a thin coat of appliance polish or kitchen wax on the gaskets after cleaning.
Door was recently closed.
  • When you open the door, warmer air enters the refrigerator. As the warm air cools, it can create a vacuum. If the door is hard to open, wait one minute to allow the air pressure to equalize, then see if it opens more easily.
Refrigerator wobbles or seems unstable Leveling legs are not adjusted properly.
  • Refer to the Leveling and Door Alignment section.
Floor is not level.
  • It may be necessary to add shims under the leveling legs or rollers to complete installation.
Lights do not work. LED interior lighting failure.
  • The refrigerator compartment lamp is LED interior lighting, and service should be performed by a qualified technician.
The interior of the refrigerator is covered with dust or soot. The refrigerator is located near a fire source, such as a fireplace, chimney, or candle.
  • Make sure that the refrigerator is not located near a fire source, such as a fireplace, chimney or candle.
Ice is not dispensing. Doors are not closed completely.
  • Ice will not dispense if any of the refrigerator doors are left open.
Infrequent use of the dispenser.
  • Infrequent use of the ice dispenser will cause the cubes to stick together over time, which will prevent them from properly dispensing. Check the ice bin for ice cubes clumping/sticking together. If they are, break up the ice cubes to allow for proper operation.
The delivery chute is clogged with frost or ice fragments.
  • Eliminate the frost or ice fragments by removing the ice bin and clearing the chute with a plastic utensil. Dispensing cubed ice can also help prevent frost or ice fragment buildup.
The dispenser display is locked.
  • Press and hold the Lock button for three seconds to unlock the control panel and dispenser.
Ice bin is empty.
  • It may take up to 24 hours for each compartment to reach the desired temperature and for the icemaker to begin making ice. Make sure that the shutoff (arm/sensor) is not obstructed. Once the ice supply in the bin has been completely exhausted, it my take up to 90 minutes before additional ice is available, and approximately 24 hours to completely refill the bin.
Water is dispensing slowly.

Water filter has been exhausted.

Replacing the water fi lter is recommended:

  • Approximately every six months.
  • When the water fi lter indicator turns on.
  • When the water dispenser output decreases.
  • When the ice cubes are smaller than normal.
Reverse osmosis filtration system is used.
  • Reverse osmosis filtration systems can reduce the water pressure below the minimum amount and result in icemaker issues. If the problem persists, it may be necessary to contact a plumber or install a booster pump to compensate for the low pressure.
Low house water supply pressure.
  • The water pressure must be between 20 and 120 psi (138 - 827 kPa) on models without a water filter and between 40 and 120 psi (276 – 827 kPa) on models with a water filter. If the problem persists, it may be necessary to contact a plumber or install a booster pump to compensate for the low pressure.
Water is not dispensing. New installation or water line recently connected.
  • Dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air and contaminants from the system. Do not dispense the entire 2.5 gallon amount continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF.
The dispenser panel is locked.
  • Press and hold the Lock button for three seconds to unlock the control panel and dispenser.
Refrigerator or freezer doors are not closed properly.
  • Water will not dispense if any of the refrigerator doors are left open.
Water fi lter has been recently removed or replaced.
  • After the water filter is replaced, dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air and contaminants from the system. Do not dispense the entire 2.5 gallon amount continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF.
Tubing connecting refrigerator to house supply valve is kinked.
  • The tubing can kink when the refrigerator is moved during installation or cleaning resulting in reduced water flow. Straighten or repair the water supply line and arrange it to prevent future kinks.
The house water supply is not connected, the valve is not turned on fully, or the valve is clogged.
  • Connect the refrigerator to the water supply and turn the water shutoff valve fully open. If the problem persists, it may be necessary to contact a plumber.
Dispensing warm water. Refrigerator was recently installed.
  • Allow 24 hours after installation for the water storage tank to cool completely.
The water dispenser has been used recently and the storage tank was exhausted.
  • Depending on your specific model, the water storage capacity will range from approximately 20 to 30 oz.
Dispenser has not been used for several hours.
  • If the dispenser has not been used for several hours, the fi rst glass dispensed maybe warm. Discard the first 10 oz.

Refrigerator is connected to the hot water supply.

  • Make sure that the refrigerator is connected to a cold water pipe.


Connecting the refrigerator to a hot water line may damage the icemaker.

Noises

Problem Possible Cause & Solution
Clicking The defrost control will click when the automatic defrost cycle begins and ends. The thermostat control (or refrigerator control on some models) will also click when cycling on and off.
  • Normal Operation chimney or candle.
Rattling Rattling noises may come from the flow of refrigerant, the water line on the back of the unit, or items stored on top of or around the refrigerator.
  • Normal Operation
Refrigerator is not resting solidly on the floor.
  • Floor is weak or uneven or leveling legs need to be adjusted. See the Leveling and Door Alignment section.
Refrigerator with linear compressor was jarred while running.
  • Normal Operation
Whooshing Evaporator fan motor is circulating air through the refrigerator and freezer compartments.
  • Normal Operation
Air is being forced over the condenser by the condenser fan.
  • Normal Operation
Gurgling Refrigerant flowing through the cooling system.
  • Normal Operation
Popping Contraction and expansion of the inside walls due to changes in temperature.
  • Normal Operation
Sizzling Water dripping on the defrost heater during a defrost cycle.
  • Normal Operation
Vibrating If the side or back of the refrigerator is touching a cabinet or wall, some of the normal vibrations may make an audible sound.
  • To eliminate the noise, make sure that the sides and back cannot vibrate against any wall or cabinet.
Dripping Water running into the drain pan during the defrost cycle.
  • Normal Operation
Pulsating or highpitched sound Your refrigerator is designed to run more efficiently to keep your food items at the desired temperature. The high efficiency compressor may cause your new refrigerator to run longer than your old one, but it is still more energy efficient than previous models. While the refrigerator is running, it is normal to hear a pulsating or highpitched sound.
  • Normal Operation

LIMITED WARRANTY

For USA

TERMS AND CONDITIONS
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED "PROCEDURE FOR RESOLVING DISPUTES" BELOW.

Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG Electronics ("LG") will, at its option, repair or replace the Product. This limited warranty is valid only to the original retail purchaser of the Product and applies only when purchased and used within the United States including U.S. Territories.

WARRANTY PERIOD
Refrigerator/Freezer Sealed System (Condenser, Dryer, Connecting Tube and Evaporator) Compressor
One (1) year from the date of original retail purchase Five (5) years from the date of original retail purchase Five (5) years from the date of original retail purchase Linear / Inverter Compressor Only: Parts Only for years 6-10 from the date of original retail purchase (Consumer will be charged for labor)
Parts and Labor (internal/ functional parts only) Parts and Labor Parts and Labor
  • Replacement products and parts are warranted for the remaining portion of the original warranty period or ninety (90) days, whichever is greater.
  • Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory remanufactured.
  • Proof of original retail purchase specifying the Product model and date of purchase is required to obtain warranty service under this limited warranty.

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, COST OF REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. LG'S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.

Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you. This limited warranty gives you specific legal rights and you may also have other rights that vary from state to state.

THIS LIMITED WARRANTY DOES NOT COVER:

  • Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct unauthorized repairs.
  • Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical service.
  • Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted water supply or inadequate supply of air.
  • Damage resulting from operating the product in a corrosive atmosphere or contrary to the product owner's manual.
  • Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts of God, or any other causes beyond the control of LG.
  • Damage or failure caused by unauthorized modification or alteration, or if used for other than the intended purpose.
  • Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance. Improper repair includes use of parts not authorized by LG. Improper installation or maintenance includes installation or maintenance contrary to the Product owner's manual.
  • Damage or failure caused by incorrect electrical current, voltage, or plumbing codes.
  • Damage or failure caused by transportation and handling, including scratches, dents, chips, and/or other damage to the finish of the Product, unless such damage is reported within one (1) week of delivery.
  • Damage or missing items to any display, open box, or discounted Product.
  • Refurbished Product or any Product sold "As Is", "Where Is", "With all Faults", or similar disclaimer.
  • Products with original serial numbers that have been removed, altered, or cannot be readily determined.
  • Increases in utility costs and additional utility expenses.
  • Any noises associated with normal operation.
  • Use of accessories (e.g., water filters, etc.), components, or consumable cleaning products that are not authorized by LG.
  • Replacement of light bulbs, filters, or any consumable parts.
  • When Product is used for other than normal and proper household use (e.g. commercial or industrial use, offices, and recreational facilities or vehicles) or contrary to the instructions outlined in the Product's owner's manual.
  • Costs associated with removal and reinstallation of your Product for repairs.
  • Shelves, door bins, drawers, handle and accessories, except for internal/functional parts covered under this limited warranty.

The cost of repair or replacement under these excluded circumstances shall be borne by the consumer.

TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION
Call 1-800-243-0000 and select the appropriate option from the menu.
Or visit our website at http://www.lg.com
Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC

PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.

Definitions. For the purposes of this section, references to "LG" mean LG Electronics U.S.A., Inc., its parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in interest, successors, assigns and suppliers; references to "dispute" or "claim" shall include any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale, condition or performance of the product or this Limited Warranty.

Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name, address, and telephone number; identify the product that is the subject of the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.

Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute between you and LG shall not be combined or consolidated with a dispute involving any other person's or entity's product or claim. More specifically, without limitation of the foregoing, any dispute between you and LG shall not under any circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring an individual action in small claims court, but that small claims court action may not be brought on a class or representative basis.

Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand for arbitration. The arbitration will be administered by the American Arbitration Association ("AAA") and will be conducted before a single arbitrator under the AAA's Consumer Arbitration Rules that are in effect at the time the arbitration is initiated (referred to as the "AAA Rules") and under the procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer. Send a copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. If there is a conflict between the AAA Rules and the rules set forth in this section, the rules set forth in this section will govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on the arbitrator's award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.

Governing Law. The law of the state of your residence shall govern this Limited Warranty and any disputes between us except to the extent that such law is preempted by or inconsistent with applicable federal law.

Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000 in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the arbitration, LG will pay your attorneys' fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys' fees and expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys' fees and expenses from you if LG prevails in the arbitration.

Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a location within the federal judicial district in which you reside unless we both agree to another location or we agree to a telephonic arbitration.

Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser's purchase of the product by either: (i) sending an e-mail to optout@lge.com, with the subject line: "Arbitration Opt Out" or (ii) calling 1800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://www.lg.com/us/support/repair-service/schedule-repair continued and clicking on "Find My Model & Serial Number").

You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt out, then you accept all terms and conditions of the arbitration provision described above.

For Canada

TERMS AND CONDITIONS
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED "PROCEDURE FOR RESOLVING DISPUTES" BELOW.

Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG Electronics Canada, Inc. ("LGECI") will, at its option, repair or replace the Product upon receipt of proof of the original retail purchase. This limited warranty is valid only to the original retail purchaser of the Product and applies only to a Product distributed, purchased and used within Canada, as determined at the sole discretion of LGECI.

WARRANTY PERIOD (Note: If the original date of purchase cannot be verified, the warranty will begin sixty (60) days from the date of manufacture)
Refrigerator Sealed System (Condenser, Dryer, Connecting Tube and Evaporator) Refrigerator
One (1) year from the date of original retail purchase One (1) year from the date of original retail purchase Seven (7) years from the date of original retail purchase Ten (10) years from the date of original retail purchase
Parts and Labor (internal/ functional parts only) Parts and Labor Parts only (Consumer will be charged for labor) Part only (Consumer will be charged for labor)
  • Replacement products and parts are warranted for the remaining portion of the original warranty period or ninety (90) days, whichever is greater.
  • Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory remanufactured, all at the sole discretion of LGECI.
  • Proof of original retail purchase specifying the Product model and date of purchase is required to obtain warranty service under this Limited Warranty.

LGECI'S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE. EXCEPT AS EXPRESSLY PROVIDED ABOVE, LGECI MAKES NO, AND HEREBY DISCLAIMS, ALL OTHER WARRANTIES AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NO REPRESENTATIONS SHALL BE BINDING ON LGECI. LGECI DOES NOT AUTHORIZE ANY PERSON TO CREATE OR ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR LIABILITY IN CONNECTION WITH THE PRODUCT. TO THE EXTENT THAT ANY WARRANTY OR CONDITION IS IMPLIED BY LAW, IT IS LIMITED TO THE WARRANTY PERIOD SET OUT ABOVE. UNDER NO CIRCUMSTANCES SHALL LGECI, THE MANUFACTURER OR DISTRIBUTOR OF THE PRODUCT, BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL, LOST PROFITS, LOSS OF ANTICIPATED PROFITS, LOST REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE, WHETHER ARISING DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL BREACH, TORT OR OTHERWISE, OR FROM ANY ACTS OR OMISSIONS. LGECI'S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.

This Limited Warranty gives you specific legal rights. You may also have other rights that vary from province to province depending on applicable provincial laws. Any term of this Limited Warranty that negates or varies any implied condition or warranty under provincial law is severable where it conflicts with such provincial law without affecting the remainder of this warranty's terms.

THIS LIMITED WARRANTY DOES NOT COVER:

  • Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring or plumbing; or iii) correct unauthorized repairs or installations of the Product;
  • Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical service;
  • Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted water supply or inadequate supply of air;
  • Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the instructions outlined in the Product's owner's manual;
  • Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts of God, or any other causes beyond the control of LGECI or the manufacturer;
  • Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the Product. Improper repair includes use of parts not authorized or specified by LGECI. Improper installation or maintenance includes installation or maintenance contrary to the Product's owner's manual;.
  • Damage or failure caused by unauthorized modification or alteration of the Product, or if used for other than the intended household purpose/use of the Product, or damage or failure resulting from any water leakage due to improper installation of the Product;
  • Damage or failure caused by incorrect electrical current, voltage or plumbing codes;
  • Damage or failure caused by use that is other than normal household use, including, without limitation, commercial or industrial use, including use in commercial offices or recreational facilities, or as otherwise outlined in the Product's owner's manual;
  • Damage or failure caused by the use of any accessories, components or cleaning products, including, without limitation, water filters, that are not approved/authorized by LGECI;
  • Replacement of the water filter cartridge due to water pressure that is outside the specified operating range or due to excessive sediment in the water supply;
  • Damage or failure caused by transportation and handling, including scratches, dents, chips and/or other damage to the finish of the Product, unless such damage results from defects in materials or workmanship and is reported to LGECI within one (1) week of delivery of the Products;
  • Damage or missing items to any display, open box, refurbished or discounted Product;
  • Refurbished Product or any Product sold "As Is", "Where Is", "With all Faults", or any similar disclaimer;
  • Products with original serial numbers that have been removed, altered or cannot be readily determined at the discretion of LGECI;
  • Increases in utility costs and additional utility expenses in any way associated with the Product;
  • Any noises associated with normal operation of the Product;
  • Replacement of light bulbs, filters, fuses or any other consumable parts;
  • Replacement of any part that was not originally included with the Product;
  • Costs associated with removal and/or reinstallation of the Product for repairs; and
  • Shelves, door bins, drawers, handle and accessories to the Product, except for internal/functional parts covered under this Limited Warranty.
  • Coverage for "in Home" repairs, for products in-warranty, will be provided if the Product is within a 150 km radius from the nearest authorized service center (ASC), as determined by LG Canada. If your Product is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility to bring the Product, at your sole expense, to the ASC for in-warranty repair.

All costs and expenses associated with the above excluded circumstances, listed under the heading, This Limited Warranty Does Not Cover, shall be borne by the consumer.

TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR WEBSITE:

Call 1-888-542-2623 (7 A.M. to 12 A.M., 365 days a year) and select the appropriate option from the menu, or visit our website at http://www.lg.com

PROCEDURE FOR RESOLVING DISPUTES:
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.

Definitions. For the purposes of this section, references to "LG" mean LG Electronics Canada, Inc., its parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in interest, successors, assigns and suppliers; references to "dispute" or "claim" shall include any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale, condition or performance of the product or this Limited Warranty.

Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal Team at 20 Norelco Drive, North York, Ontario, Canada M9L 2X6 (the "Notice of Dispute"). You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name, address, and telephone number; identify the product that is the subject of the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days of LG's receipt of the Notice of Dispute, the dispute shall be resolved by binding arbitration in accordance with the procedure set out herein. You and LG both agree that, during the arbitration proceeding, the terms (including any amount) of any settlement offer made by either you or LG will not be disclosed to the arbitrator until the arbitrator determines the dispute.

Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the 30 day period after LG's receipt of the Notice of Dispute, you and LG agree to resolve any claims between you and LG only by binding arbitration on an individual basis, unless you opt out as provided below, or you reside in a jurisdiction that prevents full application of this clause in the circumstances of the claims at issue (in which case if you are a consumer, this clause will only apply if you expressly agree to the arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be combined or consolidated with a dispute involving any other person's or entity's product or claim. More specifically, without limitation of the foregoing, except to the extent such a prohibition is not permitted at law, any dispute between you and LG shall not under any circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring an individual action in small claims court, but that small claims court action may not be brought on a class or representative basis except to the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to the claims at issue between you and LG.

Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand for arbitration. The arbitration will be private and confidential, and conducted on a simplified and expedited basis before a single arbitrator chosen by the parties under the provincial or territorial commercial arbitration law and rules of the province or territory of your residence. You must also send a copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20 Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable provincial or territorial commercial arbitration legislation. Judgment may be entered on the arbitrator's award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that, issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.

Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty and any disputes between you and LG except to the extent that such law is preempted by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the courts of the province or territory of your purchase for the resolution of the claim, action, dispute or controversy between you and LG.

Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in damages, in which case the payment of these fees will be governed by the applicable arbitration rules. Except as otherwise provided for herein, LG will pay all filing, administration and arbitrator fees for any arbitration initiated in accordance with the applicable arbitration rules and this arbitration provision. If you prevail in the arbitration, LG will pay your attorneys' fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys' fees and expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by the applicable laws), then the payment of all arbitration fees will be governed by the applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys' fees and expenses from you if LG prevails in the arbitration.

Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules. Any inperson arbitration hearings will be held at the nearest, most mutually-convenient arbitration location available within the province or territory in which you reside unless you and LG both agree to another location or agree to a telephonic arbitration.

Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures) is unenforceable, the remaining provisions will continue in full force and effect to the maximum extent permitted by applicable law. Should LG fail to enforce strict performance of any provision of this Limited Warranty (including these arbitration procedures), it does not mean that LG intends to waive or has waived any provision or part of this Limited Warranty.

Opt Out.You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser's purchase of the product by either (i) sending an e-mail to optout@lge.com, with the subject line: "Arbitration Opt Out;" or (ii) calling 1800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://www.lg.com/ca_en/support/repair-service/schedule- repair and clicking on "Find My Model & Serial Number").

In the event that you "Opt Out", the law of the province or territory of your residence shall govern this Limited Warranty and any disputes between you and LG except to the extent that such law is preempted by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or controversy between you and LG, you and LG agree to attorn to the exclusive jurisdiction of the courts of the province or territory of your residence for the resolution of the claim, action, dispute or controversy between you and LG.

You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt out, then you accept all terms and conditions of the arbitration provision described above.

Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty and the End User License Agreement ("EULA") in regards to dispute resolution, the terms of this Limited Warranty shall control and govern the rights and obligations of the parties and shall take precedence over the EULA.

LG Customer Information Center
For inquiries or comments, visit www.lg.com or call:
1-800-243-0000 U.S.A.
1-888-542-2623 CANADA

Register your product Online!
www.lg.com

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