Datalogic Gryphon GPS4421 Quick Reference Manual page 35

and materials on the repaired assembly for a 90 day period starting from the date
of shipment of the repaired product from Datalogic or until the expiration of the
original warranty period, whichever is longer. Datalogic does not guarantee, and it
is not responsible for, the maintenance of, damage to, or loss of configurations,
data, and applications on the repaired units and at its sole discretion can return
the units in the "factory default" configuration or with any software or firmware
update available at the time of the repair (other than the firmware or software in-
stalled during the manufacture of the product). Customer accepts responsibility
to maintain a back up copy of its software and data.
Warranty Claims Process
In order to obtain service under the Factory Warranty, Customer must notify Da-
talogic of the claimed defect before the expiration of the applicable Warranty pe-
riod and obtain from Datalogic a return authorization number (RMA) for return of
the product to a designated Datalogic service center. If Datalogic determines Cus-
tomer's claim is valid, Datalogic will repair or replace product without additional
charge for parts and labor. Customer shall be responsible for packaging and ship-
ping the product to the designated Datalogic service center, with shipping charges
prepaid. Datalogic shall pay for the return of the product to Customer if the ship-
ment is to a location within the country in which the Datalogic service center is
located. Customer shall be responsible for paying all shipping charges, duties, tax-
es, and any other charges for products returned to any other locations. Failure to
follow the applicable RMA policy, may result in a processing fee. Customer shall
be responsible for return shipment expenses for products which Datalogic, at its
sole discretion, determines are not defective or eligible for warranty repair.
Warranty Exclusions
The Datalogic Factory Warranty shall not apply to:
(i) any product which has been damaged, modified, altered, repaired or
upgraded by other than Datalogic service personnel or its authorized
representatives;
(ii) any claimed defect, failure or damage which Datalogic determines was
caused by faulty operations, improper use, abuse, misuse, wear and tear,
negligence, improper storage or use of parts or accessories not approved
or supplied by Datalogic;
(iii) any claimed defect or damage caused by the use of product with any
other instrument, equipment or apparatus;
Quick Reference Guide
Datalogic ADC Limited Factory Warranty
27