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Before you call for service...
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and your may not need to call for ser-
vice.
Problem
Radiant Cooktops
Surface units will not
maintain a rolling boil
or cooking is not fast
enough.
Surface units do not
work properly
Scratches (may ap-
pear as cracks) on
cooktop glass surface
Areas of discoloration
on the cooktop
Plastic melted to the
surface
Pitting (or indentation)
of the cooktop
Frequent cycling off
and on of surface units
40
Possible Causes
Improper cookware being used.
A fuse in your home may be
blown or the circuit breaker
tripped.
Cooktop controls improperly set.
Incorrect cleaning methods be-
ing used.
Cookware with rough bottoms
being used or coarse particles
(salt or sand) were between the
cookware and the surface of the
cooktop.
Cookware has been slid across
the cooktop surface.
Food spillovers not cleaned be-
fore next use.
Hot surface on a model with a
light-colored glass cooktop.
Hot cooktop came into contact
with plastic placed on the hot
cooktop.
Hot sugar mixture spilled on the
cooktop.
Improper cookware being used.
What To Do
• Use pans which are flat and match the diameter of
the surface unit selected.
• Replace the fuse or reset the circuit breaker.
• Check to see the correct control is set for the surface
unit you are using.
• Scratches are not removable. Tiny scratches will be-
come less visible in time as result of cleaning.
• To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are
clean before use, and use cookware with smooth bot-
toms.
• See the Cleaning the glass cooktop section.
• This is normal. The surface may appear discolored
when it is hot. This is temporary and will disappear as
the glass cools.
• See the Glass surface - potential for permanent dam-
age section in the Cleaning the glass cooktop section.
• Call a qualified technician for replacement.
• Use only flat cookware to minimize cycling.
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