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Damage as result of physical abuse regardless of cause
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your jurisdiction. In no event shall TCL Mobile Inc. or any
of its affiliates be liable for incidental or consequential damages of any
nature whatsoever, including but not limited to commercial loss, to the
full extent those damages can be disclaimed by law. Some states do not
allow the exclusion or limitation of incidental or consequential damages,
or limitation of the duration of implied warranties, so the preceding
limitations or exclusions may not apply to you.
How to obtain Support: Contact the customer care center by calling
855-368-0829 or going to (http://www.alcatelonetouch.com/usa/). We
have placed many self-help tools that may help you to isolate the problem
and eliminate the need to send your wireless device in for service. In
the case that your wireless device is no longer covered by this limited
warranty due to time or condition, you may utilize our out of warranty
repair options.
How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an RMA for
the defective device. Ship the device with a copy of the original proof
of purchase (e.g. original copy of the dated bill of sale, invoice) with the
owner's return address (No PO Boxes accepted), wireless carrier's name,
alternate daytime phone number, and email address with a complete
problem description. Only ship the device. Do not ship the SIM card,
memory cards, or any other accessories such as the power adapter. You
must properly package and ship the wireless device to the repair center.
TCL Mobile Inc. is not responsible for devices that do not arrive at the
service center or are damaged in transit. Insurance is recommended
with proof of delivery. Upon receipt, the service center will verify the
warranty conditions, repair, and return your device to the address
provided in the RMA.
36
Pop3(5)_5065A_GB_QG_20150714.indd 36-37
Troubleshooting�������������������
Before contacting the service center, you are advised to follow the
instructions below:
•
You are advised to fully charge (
operation.
•
Avoid storing large amounts of data in your phone as this may
affect its performance.
•
Use Factory data reset and the upgrade tool to perform phone
formatting or software upgrading (to reset factory data, hold down
the Power key and the Volume up key at the same time). ALL
User phone data: contacts, photos, messages, files, and downloaded
applications will be permanently lost. It is strongly advised to fully
back up the phone data and profile via Smart Suite before doing
formatting or upgrading.
and carry out the following checks:
My phone can't be switched on or is frozen
•
When the phone can't be switched on, charge for at least 20
minutes to ensure the minimum battery power needed, then try
to switch on again.
•
When the phone falls into a loop during power on-off animation
and the user interface can't be accessed, press and hold the Volume
down key to enter Safe Mode. This eliminates any abnormal OS
booting issues caused by 3rd party APKs.
•
If neither method is effective, please reset the phone using the
Power key and the Volume up key, (holding both together).
My phone has not responded for several minutes
•
Restart your phone by pressing and holding the Power key for
more than 9s.
My phone turns off by itself
•
Check that your screen is locked when you are not using your
phone, and make sure the Power key is not mis-contacted due
to unlocked screen.
•
Check the battery charge level.
My phone can't charge properly
•
Make sure you are using the ALCATEL ONETOUCH charger
included in the box.
•
Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
) the battery for optimal
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