Motorola Moto G100 User Manual
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Motorola Moto G100 User Manual

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  • Page 1 User Guide...
  • Page 2 © 2021 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC. All other product or service names are the property of their respective owners.

  • Page 3: Table Of Contents

    moto g Contents Set up phone About your hardware Insert and remove SIM and SD cards Copy data from old phone Manage dual SIMs Set up voicemail Set up email Prepare for emergencies Make it yours Learn the basics About your home screen About your lock screen New to Android? If this is your first smartphone...
  • Page 4 moto g Change wallpaper Customize your Favorites tray Add widgets, shortcuts, or folders Remove widgets, shortcuts, or folders Remake your home screen with launchers Lock screen Use a screen saver Sounds Set ringtones Enhance sound Avoid interruptions with Do Not Disturb Stop phone from speaking Other sound settings Silence “Hello Moto”...
  • Page 5 moto g View email attachments Preview inboxes from home screen Add email signature Control email notifications Calendar app About the calendar Find calendar events Create and manage events Control notifications for calendar events Clock app Set alarms Use timer or stopwatch Set date and time Calls, contacts, voicemail Phone calls...
  • Page 6 moto g Use Battery Saver mode Show battery percentage in status bar Storage About storage options Manage phone storage Manage SD card Find downloaded files Recover recently deleted files Upload music to cloud Upload photos and videos Scan documents and make copies Network and internet Connect to Wi‑Fi networks Use Airplane mode...
  • Page 7 moto g Use Dark theme Show apps full screen See Peek Display notifications Change screen timeout Stop automatic rotation Choose color mode Adjust refresh rate Change font and display size Set recording options Set lock screen preferences Adjust screenshot settings Location Use location services Security...
  • Page 8 moto g viii Set Power button gesture Customize Power button gesture Change System navigation Turn flashlight on and off Twist phone to open camera Back up phone Users and guests Share your phone Add, modify, remove users Add or delete guest About phone Record your IMEI number Find legal and product information...
  • Page 9 moto g Gmail problems Play Store problems Maintenance procedures Update Android software Reset Wi-Fi, cellular data, and Bluetooth Reset phone Get more help...

  • Page 10: Set Up Phone

    Set up phone About your hardware Hardware diagram Tray for SIM and SD card Google Assistant button Ultra-wide camera (To learn more, read help in the Camera app.) Proximity sensor Microphone Earpiece Front camera Volume up/down button Power button fingerprint sensor...
  • Page 11 Set up phone Flash Wide-angle and macro camera, with ring flash (To learn more, read help in the Camera app.) Main camera Depth camera Time-of-flight (ToF) sensor, for laser-guided focusing Audio zoom mic NFC touchpoint for sharing content paying with your phone Headset jack USB-C port for charging, transferring...

  • Page 12: Insert And Remove Sim And Sd Cards

    Set up phone Prevent water damage Mobile phones marketed as water repellent are not waterproof. Avoid prolonged exposure to water, and do not submerge in water. If your phone is exposed to water, dry your phone and ports with a soft, clean cloth. Water damage is not covered by your warranty.
  • Page 13 Set up phone Insert or remove the cards as needed. To use an SD card and a SIM card: Or, to use two SIM cards (dual-SIM models only): To see if your phone supports dual SIMs, go to Settings > About phone > SIM Status. If you see SIM Slot 1 and SIM Slot 2, then your phone supports dual SIMs.

  • Page 14: Copy Data From Old Phone

    Set up phone Can’t make calls Can't answer calls SD card Phone doesn't recognize card Copy data from old phone Copy data from iPhone You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google account: •...
  • Page 15 Set up phone Touch Start. Insert your SIM to connect to the mobile network, or touch Skip. Connect to a Wi-Fi network and touch Next. Follow the onscreen instructions to select the old phone or backup associated with your Google account, and to choose which apps and data to copy.

  • Page 16: Manage Dual Sims

    Set up phone Manage dual SIMs About dual SIMs When two SIMs are inserted: • You see at the top of the home screen. If you see troubleshoot the issue. • Both SIMs can make and receive calls and text messages. •...

  • Page 17: Set Up Voicemail

    Set up phone Change settings as needed. Set up voicemail Set voicemail password Contact your carrier for help setting or recovering your password/PIN for voicemail. Set mailbox greeting Your carrier provides and manages your voicemail. To set your greeting: Touch >...
  • Page 18 Set up phone If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an address that's not Gmail): Open the Gmail app. Follow the onscreen instructions to enter your email address, password, and account options. If you have problems setting up the account, read Google's help for Gmail.

  • Page 19: Prepare For Emergencies

    Set up phone Prepare for emergencies Set up emergency information You can set up emergency information for first responders or others to view from your lock screen, such as your emergency contact and medical information (blood type, allergies). To set up your emergency information: Go to Settings >...

  • Page 20: Make It Yours

    Set up phone Turn it on or off To learn more about ELS, read Google's help. Make it yours This topic lists things that most people want to do with their new phone, with links to instructions on how to do them.

  • Page 21: Learn The Basics

    Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or swipe up from the bottom of the screen. You can add more pages to the right as needed. To add a page, drag an app shortcut or widget to the edge of an existing page and place it on the new page.
  • Page 22 Learn the basics Tip: If you're using Peek Display, you'll see those notifications before you get to your lock screen. From the lock screen, you can: • Make an emergency call. • View and respond to notifications. Double touch one to open it. •...

  • Page 23: New To Android

    Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • You can choose how you move between apps and screens: gestures or icons. •...

  • Page 24: If You Had An Iphone

    Learn the basics : New to Android? In most apps you can touch or for app-specific settings. Be sure to see what options are available to you there, too. Manage cellular data Understand your data usage. Keep an eye on your data usage and learn how to make the most of it.

  • Page 25: About Your Google Account

    Learn the basics : New to Android? • Install apps remotely. On a computer, visit play.google.com. Browse apps on the bigger screen and then install them on your phone from your computer. Your home screen: • On your old iPhone, your home screen was far left. Now, you start with one home screen and can add more pages to the right as needed.

  • Page 26: Status Bar Icons

    Learn the basics : New to Android? Learn about Google apps Many Google apps, like Gmail, Chrome, Photos, and Maps are preloaded on your phone. To learn about and download additional Google apps, read Google’s information. Can't sign in to Google account If you’re having problems signing in to your account, read Google's support information.
  • Page 27 Learn the basics : New to Android? Microphone muted. NETWORK Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. For example, . Possible speeds, from slowest to fastest, are 3G, H, H+, 4G, 5G. Available speeds depend on your carrier and your location.
  • Page 28 Learn the basics : New to Android? Your phone is a Wi‑Fi hotspot. Devices can connect to share your data connection. Wireless display or adaptor connected. Connected by cable. USB tethering enabled. SYNC AND UPDATES App updates are available for download from Play Store.
  • Page 29 Learn the basics : New to Android? BATTERY Battery fully charged. Battery charging. Battery low. Overcharge protection is limiting battery to 80%. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message. New text message.

  • Page 30: Phone Terms You Should Know

    Learn the basics : New to Android? Screen recording in process. Focus mode is on. Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas.
  • Page 31 Learn the basics : New to Android? notification An alert from your phone or an app on your phone. Your phone displays icons in the status bar to notify you of new messages, calendar events and alarms. Icons can also indicate ongoing status, such as connection to a Wi‑Fi network.

  • Page 32: Get Around On Your Phone

    Learn the basics : Get around on your phone Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight.

  • Page 33: Move Between Apps And Screens

    Learn the basics : Get around on your phone Pinch in to Put two fingers on the screen, far apart, and then drag them together. zoom Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications.

  • Page 34: Use Quick Settings

    Learn the basics : Get around on your phone See all recent apps Drag up from the bottom, hold, then let go. See all apps Swipe up from the bottom of the home screen. Go back Swipe towards the middle from the left or right edge of any screen. Go home Swipe up from the bottom of any screen.
  • Page 35 Learn the basics : Get around on your phone Icon Setting Wi-Fi Bluetooth Do Not Disturb Flashlight Audio effects. You can add this to quick settings. Auto-rotate Battery Saver Mobile data Airplane mode...
  • Page 36 Learn the basics : Get around on your phone Screen Cast Screen Record Nearby Share Data Saver. Appears after you turn on Data Saver the first time. Night Light. Appears after you turn on Night Light the first time. Wi-Fi hotspot.

  • Page 37: Turn Screen Off And On

    Learn the basics : Get around on your phone Customize quick settings You can rearrange quick settings, putting your most used at the top. You can also add or remove them. Open quick settings. Touch Drag to add, remove, or rearrange. To return quick settings to its original state, touch >...
  • Page 38 Learn the basics : Get around on your phone Media. When you’re not on a call, the Volume buttons control media volume during playback or before you listen. Phone ringtone, notification sounds, and alarms. To adjust these volumes, press a Volume button and then use this shortcut on your home screen: Touch to toggle the phone ringtone and notification sounds between on , silent...
  • Page 39 Learn the basics : Get around on your phone To remove an app from the list, just unmute it in the app. If you don’t want your phone to learn your usage patterns and automatically mute apps, go to Settings > Sound >...

  • Page 40: Frequently Used Tools

    Learn the basics : Frequently used tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture.

  • Page 41: Record Your Screen

    Learn the basics : Frequently used tools Do any of the following: • To edit the screenshot, touch • To share it, touch • analyze it with Google Lens, touch • For more time to review it before taking an action, touch the thumbnail to open the screenshot. •...

  • Page 42: Control Phone With Your Voice

    Learn the basics : Frequently used tools While recording: • You can drag the recorder to reposition it. • You’ll see a timer next to in the status bar. Adjust sound and video options You can mute or record your phone's sound, and you can include your own narration or a thumbnail view of your selfie video in the corner of the screen.

  • Page 43: Get Directions To A Location

    Learn the basics : Frequently used tools Get your assistant's attention by doing any of these: • Press the Google Assistant button. • For hands-free control, say “Hey Google” or “OK Google”, if you've taught it to recognize your voice. •...

  • Page 44: Use Clock And Weather Widget

    Learn the basics : Frequently used tools When you're ready to roll, just touch the widget, and your phone will talk you through the directions. Tip: Combine your Directions widgets into a folder on your home screen. Get directions to home or work Get directions from anywhere to your home or work addresses with one touch by setting up a task shortcut for the Maps app:...
  • Page 45 Learn the basics : Frequently used tools Manage weather forecasts Display current conditions for your location or for a city you select. Show temperature and conditions for current location Do one of the following: • Touch Add cities. • Or, touch the current temperature, then touch Turn Current location on.

  • Page 46: Manage Time Spent On Your Phone

    Learn the basics : Frequently used tools Turn Weather alert notifications on or off. View your calendar Touch the current date to open your calendar, where you can view or add upcoming events. View daily steps with Fit You can track your daily steps on the widget. And, to open the Fit app, touch your steps. To show or hide your daily steps: On the widget, touch until you see...
  • Page 47 Learn the basics : Frequently used tools Set the total time that you can use the app per day. When you reach your time limit in an app: • The app closes. • Its icon dims and no longer opens the app. The app timer resets at midnight.
  • Page 48 Learn the basics : Frequently used tools Select when to turn on Bedtime mode. Adjust start and end times if needed. Touch Customize to set what your phone should do during this scheduled time: • Remove screen colors (turn on Grayscale). •...

  • Page 49: Work With Text

    Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.

  • Page 50: Cut, Copy, Paste Text

    Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...

  • Page 51: Use Voice Typing

    Learn the basics : Work with text Touch Copy, Cut, Share, Select all or: • Select more text. Drag the sliders • Get information about selected text. Touch Web Search. • Translate selected text. Touch > Translate. (If you don't see this option, install the Google Translate app.)

  • Page 52: Personalize Your Phone Home Screen

    Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Touch & hold a blank area on your home screen, then touch Wallpapers. Touch Wallpapers. Touch a wallpaper or photo to use. Touch Set wallpaper.
  • Page 53 Personalize your phone : Home screen Touch & hold a widget to add it. You can make some widgets larger to view more content: Touch & hold the widget until it's highlighted. Release it to see an outline. Drag a corner or side to resize. Add app shortcuts Swipe up from the bottom of the home screen to open your app list.
  • Page 54 Personalize your phone : Home screen • New reminder Calendar • New event • Open most recent conversation Messages • New conversation • Start screen saver Clock • Start stopwatch • Create new timer • Create new alarm • Bluetooth Settings •...

  • Page 55: Remove Widgets, Shortcuts, Or Folders

    Personalize your phone : Home screen • Add more apps. Drag app icons onto the circle from your home screen or app tray. • Use an app in the folder. Open the folder and touch the app's icon. • Name the folder. Open the folder, then touch its name and type a new name. •...

  • Page 56: Lock Screen

    Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...

  • Page 57: Sounds

    Personalize your phone : Sounds Set ringtones Change default call ringtone Go to Settings > Sound. Touch Advanced > Phone ringtone. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch >...

  • Page 58: Enhance Sound

    Personalize your phone : Sounds Tip: To change your alarm sound, open the Clock app and touch . Then touch Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones.

  • Page 59: Avoid Interruptions With Do Not Disturb

    Personalize your phone : Sounds Go to Settings > Sound > Audio effects. open the Moto app and touch > Play > Audio effects. Touch > Show icon in the app tray or Hide icon in app tray. To add or remove Audio effects in quick settings: Open quick settings.
  • Page 60 Personalize your phone : Sounds Turn it off Open quick settings and touch If it's turning itself on again, but you don't want it to: • Make sure you're not silencing on a schedule or during calendar events. • If you're using Bedtime mode, touch Settings >...
  • Page 61 Personalize your phone : Sounds Go to Settings > Sound > Do Not Disturb. Or, in quick settings, touch & hold Touch Alarms & other interruptions. Turn interruptions on or off Choose settings for hidden notifications If you have chosen to hide status bar icons for silent notifications, you can also hide them in the pull-down shade.

  • Page 62: Stop Phone From Speaking

    Personalize your phone : Sounds Stop phone from speaking Silence replies to voice commands Some voice commands (like “What's up?” and “What is the current weather?”) cause Google Assistant to speak in response. To quickly silence a voice command response, touch To have your phone show responses to voice commands on screen and only speak them when you’re wearing headphones or a Bluetooth headset: Open...

  • Page 63: Other Sound Settings

    Personalize your phone : Sounds : Other sound settings Silence “Hello Moto” during power up If you don’t want your phone to say “Hello Moto” when it powers up: Go to Settings > Sound > Advanced. Turn Power on sounds off You can't adjust the volume level for this sound.

  • Page 64: Apps

    Apps About your apps Open an app Swipe up from the bottom of your home screen, then touch the app to open. Preloaded apps The following apps are preloaded on your phone. Don’t want some? Delete or disable them. Icon Description Assistant Use your voice to control your phone.
  • Page 65 Apps Drive Store and synchronize your files on Google's cloud, then access them anywhere you have an internet connection. Create and share spreadsheets, documents, and presentations. Scan documents and share or print them. Make video call with your friends across Android and iOS. Facebook Connect with friends, family, and communities.
  • Page 66 Set up and control your Google Home and Chromecast devices, and other home products like lights, cameras, and thermostats. Interactive Provides access to Motorola's interactive wallpapers, hosted on the cloud so wallpapers they don't take up space on your phone until you download them.
  • Page 67 Apps Settings Customize your phone settings. Sheets Create, edit, and collaborate with others on spreadsheets. Slides Create, edit, collaborate with others, and play presentations. YouTube Find, view, and upload videos to the web. YT Music Stream your favorite albums, singles, and live performances, and get recommendations for new music.

  • Page 68: View Two Apps On Screen

    Apps In your list of recent apps: • Touch any app screen to return to it. • Swipe left or right to see more apps. • Swipe an app up to remove it from the list. • To clear the list, swipe all the way right and touch Clear all. Tips: •...
  • Page 69 Apps In the list of recent apps, touch the app's icon at the top of the preview to see Be sure to touch the app's icon instead of the preview, which opens the app. Touch Split screen. Select the second app to use. Use a gesture to split the screen To set it up: Go to...

  • Page 70: View Notifications

    Apps View notifications Find your notifications Apps send notifications to alert you about things like new messages, calendar events, and alarms. You can check your notifications from a few places: • They appear on your lock screen. • You see them when you swipe the status bar down on any screen.

  • Page 71: About Moto Experiences

    Silent instead of Default. About Moto experiences The Moto app provides experiences to help you get the most from your Motorola phone. You can turn these features on or off with the app or in Settings. Turn gestures on/off Perform everyday tasks with quick motions.

  • Page 72: Enhance Your Gaming

    Apps • Pause gestures that conflict with game controls. Learn how. • Access shortcuts to social apps, screen capture tools, and settings. Learn how. Other settings • See what’s going on while your screen is off with Peek Display. Learn more. •...
  • Page 73 Apps Touch > Gametime > Settings. Under Immersive mode, turn Block notifications and Block calls on or off When Block calls is on , calls from starred contacts are allowed as exceptions. To block starred contacts as well, or to permit calls from certain contacts, touch Caller exceptions. Turn off gestures that conflict with game controls Some gestures...
  • Page 74 Apps Manage game list During a game, open the toolkit and touch Or, open the Moto app and touch > Play > Gametime > Settings. Touch Game management. Add or remove games: • Touch to add a game. • Touch to remove a game.

  • Page 75: Manage Your Apps

    Apps : Manage your apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to the apps preloaded on your phone. To download apps: Open the Play Store app.
  • Page 76 Apps : Manage your apps Touch Auto-update apps. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually Open the Play Store app. Touch >...

  • Page 77: Manage Or Delete Apps

    Apps : Manage your apps Manage or delete apps Organize apps To organize apps into groups on your home screen, use folders. Control app permissions The first time you use an app, and sometimes when you install, update, or haven't used it for a while, you are asked to grant the app permission to access certain data and phone features.
  • Page 78 Apps : Manage your apps Clear app's cache or data Clearing the cache and data can free up phone memory, improve performance, and fix some problems with apps and web pages. Touch & hold the app icon, then touch Do one of the following: •...

  • Page 79: Protect Against Harmful Apps

    Apps : Manage your apps • Contacts • Phone settings (including Wi-Fi passwords and permissions) • Photos and videos (synced to your Google Photos library, not to Google Drive) • SMS text messages (if using Messages) Tip: Back up over Wi-Fi to prevent cellular data charges.
  • Page 80 Apps : Manage your apps If your phone seems slow If you’ve scanned your phone to confirm there aren’t any potentially harmful apps but your phone seems slow, try these troubleshooting steps.

  • Page 81: Search And Browse

    Apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Say “OK, Google”...
  • Page 82 Apps : Search and browse In the list of results: • Review results, then touch a selection to view it or take the suggested action. • To crop the area of your search for more accurate results, touch • For more actions, touch and then: Translate text Copy or scan text...

  • Page 83: Search Your Phone

    Apps : Search and browse Optionally: • Delete the Google search widget from your home screen. If you can’t delete it, use a different launcher for your home screen that doesn’t include the widget. • Install a browser to replace Chrome and make it your default browser.

  • Page 84: Browse Websites

    Apps : Search and browse Find your phone number Go to Settings. Touch About phone > Phone number. Find photos, videos, files To find photos or videos on your phone, use the Photos app. To find downloaded files, use the Files app.
  • Page 85 Apps : Search and browse Touch > History. Touch Clear browsing data. To learn more, read Google's help. You can also review and delete your search history. Change default browser You can download other browsers from Play Store. After you've installed one, you can make it your default browser.

  • Page 86: Text Messaging

    Apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages.
  • Page 87 Apps : Text messaging Do any of the following: • To respond to the message, enter your response in the text box and touch • If the message is from an unassigned number, create a contact to associate a name with that number.
  • Page 88 Apps : Text messaging Manage draft texts When you begin composing a text message reply or a new message with recipients, it is saved in your message list as a draft until you send or delete it. Open the message list and touch the conversation marked Draft. Do one: •...

  • Page 89: Add Attachments

    Apps : Text messaging Add attachments Attach files to text message You can attach saved pictures and videos, or take one right from your message that has an optimized, reduced file size. Open Messages app. Compose a reply or a message.

  • Page 90: Turn Group Messaging On Or Off

    Apps : Text messaging To view the saved attachment: • For photos or videos, open the Photos app and touch Library. • For other attachments, open the Files app. If you do not save a photo or video from a message, it is kept within the message only. So, if you delete the message, you also delete the attachment.

  • Page 91: Change Text Message Reply To Incoming Calls

    Apps : Text messaging Touch & hold the app's icon. Touch App info > Notifications. Make changes. Tip: In your phone settings, you can prevent interruptions by restricting text message notifications during hours you specify or from specific people. Change text message reply to incoming calls When your phone rings, you can drag towards to see a list of quick responses you can send by text...
  • Page 92 Apps : Text messaging To send messages from your computer, your phone must be on and connected to the internet. Usual carrier fees for sending text messages from your phone also apply to messages sent from your computer. Sign out of Messages for web If you don’t use Messages on a paired computer for 14 days, you’re automatically signed out from that computer for security reasons.

  • Page 93: Email

    Apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...
  • Page 94 Apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...

  • Page 95: Preview Inboxes From Home Screen

    Apps : Email Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview. To see a generic thumbnail instead of a preview thumbnail until you open the file: Open the Gmail app.
  • Page 96 Apps : Email Adjust notification settings. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.

  • Page 97: Calendar App

    Apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web- enabled device or computer when you've signed in to your account.

  • Page 98: Create And Manage Events

    Apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.
  • Page 99 Apps : Calendar app Touch > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.

  • Page 100: Clock App

    Apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. • To change an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...
  • Page 101 Apps : Clock app In the Clock app, touch for the Timer tab. Enter the time to count down. Touch Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch Label (helpful when using multiple timers). •...

  • Page 102: Set Date And Time

    Apps : Clock app Set date and time Change time format Go to Settings > System > Date & time. To change how times are displayed: • To use military time such as 13:00, turn Use locale default off and turn Use 24-hour format •...
  • Page 103 Apps : Clock app Touch > Settings > Automatic home clock. Touch Home time zone, then select your home time zone.

  • Page 104: Calls, Contacts, Voicemail

    Calls, contacts, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...

  • Page 105: Make Calls

    Calls, contacts, voicemail : Phone calls • Silence ringtones during hours you specify. Use Do Not Disturb. • Choose a unique ringtone for specific people. You'll know instantly who's calling. • Get notified of incoming calls when you're on a call. Set up call waiting.

  • Page 106: During A Call

    Calls, contacts, voicemail : Phone calls Or, skip the Phone app entirely and say a voice command. Call by name Start typing the name in the search box. You'll see a list of matches. Just touch one to call. (If you don't see , swipe down to close the dialer.) Or, to see your contact list, touch .
  • Page 107 Calls, contacts, voicemail : Phone calls • Switch between earpiece, loudspeaker, or connected Bluetooth device. Touch • Use a paired Bluetooth device. Touch to use or stop using the device. • Mute your microphone. Touch . You can hear the caller but they can’t hear you. Enter a number Touch on the call screen to use the numeric keypad.

  • Page 108: Make Video Calls

    Calls, contacts, voicemail : Phone calls End the call Touch on the call screen. Or, swipe down from the top of any other screen to view the call notification and touch Hang up. Make video calls Make video call with Duo app Duo lets you video call anyone in your contact list who also uses Duo.

  • Page 109: Moto G

    Calls, contacts, voicemail : Phone calls Block a number Use either app to block both calls and texts from a number. From the Phone app: Touch Touch & hold a call from the number to block. Touch Block/report spam. From the Messages app: Touch &...

  • Page 110: View And Delete Call History

    Calls, contacts, voicemail : Phone calls Touch > Settings. Do one of the following: • If your phone has one SIM card, touch Calls. • If your phone has dual SIMs, touch Calling accounts and select the SIM. Touch Additional settings, then turn Call waiting on When call waiting is on, if you're on a call and a new call comes in, you can answer it.

  • Page 111: Make Emergency Call From Locked Phone

    Calls, contacts, voicemail : Phone calls To save a number: Touch Touch Touch the number. Touch Add Contact. If you have multiple accounts, select one. Do one of the following: • To add to an existing contact, touch Add to existing. •...

  • Page 112: Contacts

    Calls, contacts, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.

  • Page 113: Edit Or Delete Contacts

    Calls, contacts, voicemail : Contacts • Scan business cards or QR codes. Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: •...

  • Page 114: Star Your Favorite Contacts

    Calls, contacts, voicemail : Contacts Delete contacts You can delete contacts created and stored on your phone. If the contact is synced from a social network account, you need to delete the contact in that account. For example, a Facebook contact must be deleted from within your Facebook account.

  • Page 115: Share Contacts

    Calls, contacts, voicemail : Contacts Touch > Settings > Display options. Set options: • To sort by first or last name, touch Sort by. • To list names with first name first or last name first, touch Name format. Narrow which contacts are shown In the Contacts app, you can narrow which contacts are shown.
  • Page 116 Calls, contacts, voicemail : Contacts Touch & hold the file. Touch Select the way to share. Receive a name card file When someone sends you a name card file, you'll see a file transfer notification. Touch the notification and accept the file transfer. Touch the name card file (.vcf) to open it and add the person to your contacts.

  • Page 117: Voicemail

    Calls, contacts, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...

  • Page 118: Send All Calls From Contact To Voicemail

    Calls, contacts, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.

  • Page 119: Music

    Music Listen to music Get music Stream songs or download them to your phone so you can listen when you’re on an airplane or don’t have an internet connection. Your phone can play MP3, FLAC, M4A, AAC, AAC+, MIDI, and WAV files. To get music, do any of the following: •...

  • Page 120: Connect A Midi Device

    Music Touch and select Bluetooth. Touch the name of the paired device. During file transfer, you’ll see in the status bar. To check the status, the notification. Receive files over Bluetooth Pair your phone with the device sending the music. On the device sending the music, start the file transfer, following device’s instructions.

  • Page 121: Battery

    Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Connect your phone to the charger that came with your phone.
  • Page 122 Battery • Listening to music • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app is draining your battery: Go to Settings > Battery > USAGE DETAILS. Swipe up to view the list of apps and features using power since the last full charge. Touch the app or feature using a lot of power.

  • Page 123: Prevent Overcharging

    Battery Filter the list by Not optimized. Essential apps and services are listed as Battery optimization not available. If any apps are listed as Not optimized: Touch the app. Touch Optimize > Done. Prevent overcharging Leaving your phone plugged into a charger can lead to overcharging, which over time shortens your battery’s life.

  • Page 124: Show Battery Percentage In Status Bar

    Battery Touch Battery Saver > Set a schedule > Based on percentage. Move the slider to adjust the percentage when Battery Saver switches on. Tip: Battery Saver turns off while your phone is charging. It turns back on when you unplug the phone. Let it turn off when your phone is charged To turn off automatically when your battery reaches 90%: Open quick settings, then touch &...

  • Page 125: Storage

    Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email text messages are stored there, too. You can free up space when needed.

  • Page 126: Manage Sd Card

    Storage If you don't see suggestions to free up space, check that suggestions are on: Open the Files app. Touch > Settings. Touch Notifications and turn on ones you want to receive. Free up space manually To free up space: Open the Files app.

  • Page 127: Find Downloaded Files

    Storage Tip: You can set the camera to store all new photos and videos on the SD card. Move apps to SD card You cannot store apps on the SD card because it is portable storage. If needed, you can free up space your phone.

  • Page 128: Recover Recently Deleted Files

    Storage Do any of the following: • To open or play a file, touch it. • To sort files by name, date modified, or size, touch the label to sort by it. • To share a file, touch & hold it, then touch •...

  • Page 129: Upload Photos And Videos

    Storage Upload photos and videos Back up automatically Open Photos app. Touch your profile icon > Turn on backup. Select back up and sync settings and touch Confirm. You can change these settings any time. Adjust back up settings Open Photos app.
  • Page 130 Storage Open the Drive app. Touch > Align your phone over the document to scan and touch Touch Optionally: • Touch to crop. • Touch to select image enhancement options. • Touch to delete, rename, and adjust image and PDF settings. •...

  • Page 131: Network And Internet

    Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar. If the connection is poor, you'll see instead.

  • Page 132: Use Airplane Mode

    Network and internet Open quick settings, then touch & hold If the network appears in your list of nearby networks, touch & hold its name, then touch Forget. To review all of your saved networks, touch Saved networks. For each network you want to remove, touch its name, then touch Forget.
  • Page 133 Network and internet When you turn off data usage over your cellular network, you can still use data by connecting to a Wi-Fi network. Cellular data must be ON if you want to: • Receive or send multi-media messages • Share your phone’s internet connection with other devices Set data warning and limit...

  • Page 134: Share Your Internet Connection

    Network and internet Go to Settings > Network & internet > Mobile network. Or, in quick settings, touch & hold Touch App data usage. Touch an app, then turn Background data off Tip: You can also restrict background data for Wi-Fi networks. Share your internet connection About hotspots and tethering Want to use the internet on a laptop computer or tablet but don't have a connection? You can share your...
  • Page 135 Network and internet Touch Wi-Fi hotspot and turn it on , then plug in your phone to charge. Using the hotspot really drains the battery! When your hotspot is active, you'll see in the status bar. Set up the connection. To connect Do this A phone...
  • Page 136 Network and internet To allow only specified devices to connect: Get the MAC addresses of the devices you want to allow to connect. (Connect devices to the hotspot normally, then go to Manage devices, and touch the name of each connected device to view its MAC address.) Touch Manage allowed devices >...

  • Page 137: Connect To Vpns

    Network and internet Turn on Bluetooth tethering to start the connection. You'll see in your notifications. To stop the connection, touch the notification and turn off Bluetooth tethering. Connect to VPNs A virtual private network (VPN) lets you access files on a secure network like an office network with a firewall.

  • Page 138: Connected Devices

    Connected devices Connect with Bluetooth™ Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch the icon to switch on/off: is on. is off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
  • Page 139 Connected devices Tip: Bluetooth connections can really drain your battery. Save power by turning Bluetooth off when you're not connected to a device. After pairing with a device, you’ll need to set sharing options and then you can use Bluetooth to: •...

  • Page 140: Connect With Wi-Fi Direct

    Connected devices Connect with Wi-Fi Direct If you have a device, like a printer or TV, that supports Wi-Fi Direct, you can connect your phone without a wireless router or cable. When you turn on your phone’s Wi-Fi, Wi-Fi Direct is automatically enabled. To connect to a Wi-Fi Direct device: On the device you want to connect, set up Wi-Fi Direct.

  • Page 141: Share Or Receive With Nfc

    Connected devices Turn off contactless payment Turn off NFC. If you do this, you also turn off other features that use NFC. Tip: You can also open your payment app and turn off contactless payments. Not all payment apps support this option. Share or receive with NFC Only some versions of this phone, sold in certain countries, support this feature.

  • Page 142: Ready For

    Connected devices : Ready For About Ready For Your Motorola smartphone has power just waiting to be unleashed. Ready For amplifies everything your phone is capable of. Move your phone’s games to the big screen for a huge boost of adrenaline. Or feel like you’re right in the room during video calls.
  • Page 143 TV - Enjoy hit TV shows and videos anywhere by bringing the power of your Motorola phone to the big screen. Whether you want to have a better viewing experience on the go or at home. And best of all, you can watch on any external display.

  • Page 144: Mobile Desktop

    Connected devices : Ready For Use keyboard When the cursor is in a text field, use the onscreen keyboard to type text. For a more productive experience, pair a Bluetooth keyboard with your phone. Bluetooth keyboard shortcuts: • Windows logo key + Q opens Game experience. •...
  • Page 145 Connected devices : Ready For View Wi-Fi signal strength. Click icon to access Wi-Fi settings. Adjust call volume during calls, or adjust media volume when playing media. Switch audio between phone and external display. View phone battery status. Click icon for more battery information. Click time to open Clock app.

  • Page 146: Video Calls And Recording

    Make video calls For the best video experience connect your phone to the Ready For dock (available at motorola.com). Position phone in the Ready For dock so that the screen faces you. Use landscape orientation for the best video experience.
  • Page 147 Connected devices : Ready For Record videos With Smart tracking, Ready For keeps you front and center so you can free your hands to focus on creating video content. For the best video recording experience, connect your phone to the Ready For dock. Position phone in the dock so that the screen faces you.

  • Page 148: Gaming

    Connected devices : Ready For Gaming Play your mobile games on a large external display. Connect phone with external display. Select the Game experience. Use your phone as a trackpad or a Bluetooth mouse to select a game to play. If no game apps are available, install one on your phone from Google Play.
  • Page 149 Connected devices • Or, plug a Chromecast into your TV’s HDMI port. (Learn how.) To start casting: Make sure your phone and Chromecast or TV with Chromecast are connected to the same Wi-Fi network. Go to Settings > Connected devices > Connection preferences > Cast. Or, from quick settings, touch...

  • Page 150: Share Files And Links With Nearby Android Phones

    Connected devices If you’re using a VPN, turn off the VPN and try again. Make sure your phone and Chromecast or smart TV are connected to the same Wi-Fi network. Move your phone to within 15 feet of your Chromecast or smart TV. If you're using Chromecast or a TV with Chromecast built-in, check for updates to the Home app.
  • Page 151 Connected devices Tip: You can change your phone’s name to something less identifiable before sharing or receiving. Go to Settings > Connected devices > Connection preferences > Nearby Share > Device name and edit the name. Share content with someone Open the content to share.

  • Page 152: Transfer Files Between Phone And Computer (Usb)

    Connected devices Turn airplane mode on and then off. Turn your phone off and then on again. Wait until no one else is sharing content with the other phone. Transfer files between phone and computer (USB) About USB transfers You can transfer music, photos, and other files between your phone's storage and computer (in either direction).

  • Page 153: Print From Your Phone

    Connected devices Ensure the phone is properly connected to the computer using the steps above. If you don't unlock the phone and change the USB connection to allow file transfers, you won't see any files on your phone. On your computer, download the Android File Transfer application from www.android.com/filetransfer and follow the onscreen instructions.

  • Page 154: About Wireless Sharing

    Connected devices Enter the printer's name and IP address (found in your printer settings on connected computer). Print Open the item to print, such as: • A photo in Photos • An email • A document in Drive • A web page in Chrome. Touch or >...
  • Page 155 Connected devices • No Wi-Fi or cellular data connection required. Learn more. Message Good for: (MMS) • Sharing one photo or a low-resolution video • Sharing with a friend or group • Sharing immediately, as an event is happening Things to consider: •...
  • Page 156 Connected devices Learn how Social app Good for: • Sharing publicly, with large groups of friends, followers, and subscribers • Sharing one photo at a time, or many photos, albums, or videos • Controlling how long you share something (You can easily delete it or turn off sharing.) Things to consider: •...

  • Page 157: Other Settings

    Other settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.

  • Page 158: Choose How Apps Notify You

    Other settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details).
  • Page 159 Other settings : Apps & notifications Go to Settings > Apps & notifications > See all ### apps, select the app, and touch Notifications. Touch the type of notification to change. Touch Silent. To hide status bar icons for all silent notifications: Go to Settings >...
  • Page 160 Other settings : Apps & notifications Touch the category for enabled notifications, then touch Advanced and turn Override Do Not Disturb Turn notifications on for an app If an app isn't sending notifications but you want it to: Go to Settings >...
  • Page 161 Other settings : Apps & notifications Control lock screen notifications If you've set a pattern, PIN or password, you can control which type of notifications show on your lock screen and prevent them from revealing private information. To adjust notifications for all apps: Go to Settings >...

  • Page 162: Display

    Other settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...

  • Page 163: Use Dark Theme

    Other settings : Display Touch , then follow onscreen instructions to select: • Fonts for screen elements • Background color • Icon shape • App tray layout Type a name for your theme. Touch Done. Change themes Go to Settings >...

  • Page 164: See Peek Display Notifications

    Other settings : Display Adjust the settings: • To adjust an individual app, next to the app's name, turn it on or off • To adjust all apps, touch > Turn on for all apps or Turn off for all apps. If you don't see the change or it doesn't display correctly, do either to close and restart the app: •...

  • Page 165: Change Screen Timeout

    Other settings : Display If you haven’t seen activity for a while, to wake your phone, bump it. Peek at contents Touch & hold an icon to preview the notification. View more and take action For more details and notifications, drag an app icon up, or drag it to .

  • Page 166: Stop Automatic Rotation

    Other settings : Display Stop automatic rotation Prevent screen from rotating Open quick settings and turn Auto-rotate off In this mode, you can manually rotate the current app. Turn your phone the direction you want, then touch in the corner. Allow screen to rotate To allow rotation for all apps, open quick settings...

  • Page 167: Change Font And Display Size

    Other settings : Display • To save battery power, use a lower rate. Note: When Battery Saver is on, the refresh rate is set to 60Hz. To raise or lower the refresh rate: Go to Settings > Display. Touch Advanced > Display refresh rate. Select the rate.

  • Page 168: Adjust Screenshot Settings

    Other settings : Display Select whether or not to show notifications. If you show notifications but hide sensitive content, then you'll get notifications for an incoming email or chat, but they won't include message details. Add message to lock screen To add your name or a short message to your lock screen for anyone who finds your phone:...

  • Page 169: Location

    Other settings : Location Use location services About location information You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location. Apps that have your permission can use this information to deliver location-based services, such as the ability to check in, view traffic, find nearby restaurants, or tag your photos with the location where you took them.
  • Page 170 Other settings : Location Fix a problem Problem: Location isn't working After each step, check to see if the issue is fixed. Turn location off and then on again. Turn airplane mode on, wait 15-20 seconds, then turn it off again. If you're using a case, remove it and check if GPS is working.

  • Page 171: Security

    Are created from features of your fingertip, converted to a mathematical representation, and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.

  • Page 172: Protect Against Harmful Apps

    Other settings : Security Protect against harmful apps Scan phone for harmful apps Google Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Google Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it.

  • Page 173: Lock And Unlock Phone

    Other settings : Security : Lock and unlock phone Set screen lock You can set up a screen lock to secure your phone. Each time you power on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings...

  • Page 174: Adjust Lock Options

    Other settings : Security : Lock and unlock phone Touch Screen lock. Enter your current PIN, password, or pattern to confirm your identity. Select None or Swipe. Adjust lock options Set time before locking Unless kept unlocked automatically, your phone locks the screen five seconds after the screen turns off. To increase or decrease the amount of time before automatically locking the screen: Go to Settings...

  • Page 175: Unlock With Trusted Devices

    Other settings : Security : Lock and unlock phone Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car. Make sure you have: •...

  • Page 176: Unlock With Your Face

    Other settings : Security : Lock and unlock phone Unlock with your face Before using face matching Keep in mind that: • Looking at your phone can unlock it, even when you don't intend to. • Your phone can be unlocked by someone who looks a lot like you. •...

  • Page 177: Unlock At Trusted Places

    Other settings : Security : Lock and unlock phone Turn off face matching Go to Settings. Touch Security > Face Unlock. Unlock your phone. Touch Delete face data. The phone will no longer recognize your face, and the feature is turned off. To turn it on again, set up a new trusted face.

  • Page 178: Keep Phone Unlocked While It's On You

    Other settings : Security : Lock and unlock phone Manually lock phone To lock your phone when you're in a trusted place, on the lock screen, touch . The phone stays locked until the next time you manually unlock it. Remove trusted places Go to Settings.
  • Page 179 Other settings : Security : Lock and unlock phone Add more fingerprints Keep in mind that: • If multiple users share the phone, users should add their fingerprints from within their user profile, instead of adding multiple fingerprints to your owner profile. •...

  • Page 180: Pin An App Screen

    Other settings : Security : Lock and unlock phone • When the sensor can’t read the fingerprint Fix a problem Problem: Sometimes the sensor can’t read my fingerprints. Each finger has a unique print. If you’ve added only one fingerprint, add more for other fingers you want to use with the sensor.

  • Page 181: Lock Sim Card

    Other settings : Security Pin and unpin an app To pin a screen: Make sure you've turned on pinning and have recently opened the app you want to pin. Drag up from the bottom of the screen, hold, then release. In the recent app list, touch the app’s icon at the top of the preview to see Be sure to touch the app’s icon instead of the preview, which opens the app.
  • Page 182 Other settings : Security Change SIM PIN To change the PIN code for your SIM card: Be sure you have the previous PIN. If you don't, contact your carrier for a PIN unlock key (PUK). Go to Settings > Security. Under SIM CARD LOCK, touch the SIM name.

  • Page 183: Accounts

    Other settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account.

  • Page 184: Change Name & Info In Your Google Account

    Other settings : Accounts Touch the account name. Touch Remove account. Tip: If you have trouble removing a corporate account, go to Settings > Security > Advanced > Device admin apps and turn off the app for the account, then try to remove it again. Change name &...

  • Page 185: Control What Info Google Collects

    Other settings : Accounts To see if your other apps can auto-sync: Go to Settings > Accounts. Review the list of accounts: • If the app isn’t listed, then it can’t auto-sync. • If it is listed, touch its name to see any sync options you can adjust. Turn off auto-sync Turn off for certain Google apps Go to...
  • Page 186 Other settings : Accounts You can review, delete, and control the information Google collects about you. Learn more from Google about: • Viewing and controlling what information is collected (search, YouTube, recordings of your voice commands, location). • Deleting your search history and other activity. •...

  • Page 187: Accessibility

    Other settings : Accessibility Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color correction and turn Use color correction on Touch Correction mode and choose an option. How you see colors Option to choose It’s difficult to tell violet from blue.
  • Page 188 Other settings : Accessibility Touch & hold anywhere on the screen, then: • Drag to move around the screen. • Lift your finger to zoom out. You can't zoom in on the keyboard or the buttons. Tip: You can also adjust font and display size.

  • Page 189: Hearing Assistance

    Other settings : Accessibility Change readout volume • Press a Volume button to open volume settings, then use the slider to adjust the level. • Or, during voice readout, repeatedly press a Volume button. Stop readout To pause or resume readout, press & hold both the Volume Up and Down buttons at the same time for three seconds, until you hear confirmation that TalkBack is on or off.
  • Page 190 Other settings : Accessibility • Sound labels (laughter, applause, music) • Caption icon in volume controls Settings > Accessibility > Live Caption. Turn settings on or off Turn on video captions Go to Settings > Accessibility. Touch Caption preferences and turn Use captions on Specify options (language, text size, and style) for closed captioning.

  • Page 191: Use Accessibility Shortcuts

    Other settings : Accessibility To make a call with RTT: Touch Call the number. While the phone rings, the other person's screen displays an RTT indicator. After the other person answers, enter a message in the text field. The text that you enter is visible to the other person as you type. During a call, you can touch to mute the call, turn on the speaker, return to the keypad, or add a call.
  • Page 192 Other settings : Accessibility Use two fingers to swipe up from the bottom of the screen. If you've set other accessibility tools to use this gesture, swipe up with two fingers and hold to switch between tools. Choose an option from the menu. If you're using 3-button navigation:...

  • Page 193: System

    Other settings : System : Languages & input Customize the keyboard Quickly access keyboard settings On the keyboard, touch You can also access your keyboard settings at Settings > System > Languages & input > Virtual keyboard > Gboard. Change how keyboard looks To change the background color of your keyboard: On the keyboard, touch Touch Theme.

  • Page 194: Use Multiple Languages

    Other settings : System : Languages & input Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: On the keyboard, touch Touch Glide typing.
  • Page 195 Other settings : System : Languages & input On the keyboard, touch Touch Languages. Touch ADD KEYBOARD. Select the language. Touch Done. Then, switch between languages on the keyboard by touching...

  • Page 196: Gestures

    Other settings : System : Gestures Set Power button gesture When Power touch is on, you can tap the Power button twice to open shortcuts for selected apps and actions. Turn gesture on/off Go to Settings > System > Gestures. open the Moto app and touch >...

  • Page 197: Turn Flashlight On And Off

    Other settings : System : Gestures Choose an option: • Gesture navigation: Use drag and swipe gestures to return to your home screen, to switch apps, or to go back to the previous screen. To adjust sensitivity of the back gesture, touch and move the slider.

  • Page 198: Back Up Phone

    Other settings : System : Gestures Go to Settings > System > Gestures. open the Moto app and touch > Gestures. Turn Quick capture on or off To select which camera to open with the twist gesture, touch Settings, then touch and choose a camera.
  • Page 199 Other settings : System To learn about managing phone backups from a computer, read Google's help. Restore backed up data When you add your Google account to a phone, photos, contacts, settings and app data that you previously backed up to that account are restored onto the phone.

  • Page 200: Users And Guests

    Other settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...

  • Page 201: Add, Modify, Remove Users

    Other settings : System : Users and guests Guest Added user Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.

  • Page 202: Add Or Delete Guest

    Other settings : System : Users and guests If you're the owner: Go to Settings > System > Advanced > Multiple users. Or from quick settings, touch > More settings. Touch the user's name. Touch Add or delete guest Lend to guest Create a temporary profile for sharing your phone with someone.

  • Page 203: About Phone

    Other settings : About phone Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.

  • Page 204: Fix A Problem

    If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...

  • Page 205: Phone Won't Turn On

    Fix a problem : Hardware issues • Using phone while it's charging • Downloading or uploading a lot of data Ways to keep your phone from heating up • Pause resource-intensive features or apps until your phone cools down. • Always use the charger that came with your phone.

  • Page 206: Screen Is Frozen Or Won't Respond

    Fix a problem : Hardware issues Troubleshoot your phone: Check if a software update is available for your phone. Check available storage clear space if needed. You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary files and clear cached data.

  • Page 207: Screen Displays Wrong Colors

    Fix a problem : Hardware issues Screen displays wrong colors Everything is grayscale, black and white Go to Settings > Digital Wellbeing & parental controls > Bedtime mode > Off. Everything is negative, reversed colors Go to Settings > Accessibility > Color inversion and turn it off Tones, hues are different or missing •...
  • Page 208 Fix a problem : Hardware issues Phone can't format SD card Try the following: • Check that the card’s type and capacity is compatible with your phone. If not, use a different SD card that meets the requirements. • Try formatting the card using an SD card reader and an SD card formatter app on a Windows computer. Phone stopped reading SD card After each step, check to see if the issue is fixed: Turn your phone off and then on again.
  • Page 209 Fix a problem : Hardware issues Open the app from which files are missing. In the app's settings, set the storage location to be the SD card, not internal or phone memory. Computer can't view files on SD card After each troubleshooting step, check to see if your issue is fixed: Use a USB cable that’s capable of data transfer and isn’t for charging only.

  • Page 210: Call And Sim Issues

    Fix a problem : Call and SIM issues Problems making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...

  • Page 211: Problems During Calls

    Fix a problem : Call and SIM issues Have signal, but can’t make calls Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network.
  • Page 212 Fix a problem : Call and SIM issues Screen goes black If you are using a case, cover or screen protector, remove it and see if it was causing the issue. Check your proximity sensor. Dial a call and set the phone on a table (don't use speaker mode), then hold your hand over the proximity sensor to see if you can turn the screen off and on.
  • Page 213 Fix a problem : Call and SIM issues Turn off Voice Match. Open the Google app. Touch More > Settings > Voice > Voice Match. Turn Hey Google off Saying “OK, Google” won't work from all screens, but you can touch the search widget first, then say “OK, Google”.

  • Page 214: Battery Issues

    Fix a problem : Battery issues Charging problems Try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.

  • Page 215: Battery Drains Too Fast

    Fix a problem : Battery issues Battery drains too fast Battery life varies The way you use your phone can really affect how long you can go before recharging your battery. Navigating, playing games, browsing the web, making calls and texting all require energy. So, your battery life may vary day to day, depending on what you're doing.

  • Page 216: Bluetooth, Wi-Fi, Usb Issues

    Fix a problem : Bluetooth, Wi-Fi, USB issues Bluetooth problems Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
  • Page 217 Fix a problem : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings > Connected devices. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.

  • Page 218: Wi-Fi Problems

    Fix a problem : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.

  • Page 219: Can't Transfer Files Or Connect To Computer

    Fix a problem : Bluetooth, Wi-Fi, USB issues Hotspot problems If you can't connect a computer or tablet to your phone's Wi-Fi hotspot: The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection.
  • Page 220 Fix a problem : Bluetooth, Wi-Fi, USB issues To test the USB port on your computer, connect a different device to your computer.

  • Page 221: Account And Sign-In Issues

    Fix a problem : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
  • Page 222 Fix a problem : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...

  • Page 223: App Issues

    Fix a problem : App issues App or widget problems App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a...

  • Page 224: Camera Problems

    Fix a problem : App issues Clear the app's cache. Go to the developer’s website for support. Open the Play Store app. Touch > My apps & games. Touch the app and swipe down to see a link to the website. Camera problems Photo looks blurry Wipe the lens clean with a soft, dry cloth and retake the photo.

  • Page 225: Messaging Problems

    Fix a problem : App issues Check for updates to your Camera app. safe mode to see if apps you installed are causing the issue and uninstall as needed. If the camera works correctly in safe mode, a third-party app is probably causing the issue. If you’re storing photos/videos on your SD card, remove the card and see if you can take photos without...
  • Page 226 Fix a problem : App issues Check your signal strength: • Weak signal from your cellular provider is a common cause of unsent messages. In the status bar, see how many bars your network connection has. If you see only one or two bars, change locations to improve your signal strength, particularly if you are indoors.

  • Page 227: Gmail Problems

    Fix a problem : App issues Check for updates to the app. If you can open the app, touch or > Help and look for troubleshooting information. Turn your phone off and then on again. Clear the app's cache. Gmail problems For help with Gmail, read Google's troubleshooting information.

  • Page 228: Maintenance Procedures

    Motorola provides these updates to most phones on a regular basis. • Android OS updates are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see if an OS update will be available for your phone, or if your phone is still eligible for security updates, see the website for your country.

  • Page 229: Reset Phone

    Fix a problem : Maintenance procedures • Bluetooth • Cellular data • Hotspot (internet sharing) Then, if you’re still experiencing problems, try resetting all network settings: Go to Settings > System > Advanced > Reset. Touch Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS. If you're using dual SIMs, select the SIM to reset for mobile data settings.

  • Page 230: Get More Help

    Fix a problem : Maintenance procedures Reset phone from Settings To erase all data and reset your phone: Go to Settings > System. Touch Advanced > Reset > Factory data reset. Reset phone if you can't open Settings If you can’t open Settings, do an external reset. Charge your battery 30% or more.

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