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Motorola Moto G7 Play Manual

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  Summary of Contents for Motorola Moto G7 Play

  • Page 1 Moto G Play en-us...
  • Page 2 All features, functionality, and other product specifications, as well as the information contained in this help content, are based upon the latest available information and believed to be accurate at the time of release. Motorola reserves the right to change or modify any information or specifications without notice or obligation.
  • Page 3: Table Of Contents

    Moto G7 Play Contents Set up phone Insert and remove SIM and SD cards Manage dual SIMs Add or remove accounts Set up voicemail Set up email Make it yours Accessibility settings Visual assistance Hearing assistance Dexterity assistance Use accessibility shortcuts...
  • Page 4 Moto G7 Play Cut, copy, paste text Use voice typing Fill in forms automatically Get turn-by-turn directions Take screenshots Personalize your phone Home screen Change wallpaper Customize your Favorites tray Add widgets, shortcuts, or folders Remove widgets, shortcuts, or folders...
  • Page 5 Moto G7 Play Browse websites Text messaging About text and multimedia messages Read, send, manage text messages Add attachments Save attachments from text message Turn group messaging on or off Change default messaging app Control notifications for text messages Change text message reply to incoming calls...
  • Page 6 Moto G7 Play Make calls During a call Make video calls Make conference calls Block calls and SMS Turn on call waiting View and delete call history Contacts Add contacts Edit or delete contacts Star your favorite contacts Sort contacts...
  • Page 7 Moto G7 Play Network and internet Connect with Wi‑Fi Use Airplane mode Control data usage Share your internet connection Connect to VPNs Connected devices Connect with Bluetooth™ Cast your screen to TV Transfer files between phone and computer (USB) Print from your phone...
  • Page 8 Moto G7 Play Unlock with voice commands Use fingerprint security Use location services Lock SIM card Accounts Add or remove accounts Sync accounts and apps Manage your personal information System Set up emergency information Record your IMEI number Find legal and product information...
  • Page 9 Moto G7 Play viii Can't sign in to Google Account sync issues App issues App or widget problems Messaging problems Camera problems Maintenance procedures Update Android software Reset Wi-Fi, cellular data, and Bluetooth Reset phone Get more help...
  • Page 10: Set Up Phone

    Set up phone Insert and remove SIM and SD cards Replace SIM or SD card If you are removing an SD card, unmount it first ( Settings > Storage). Insert the tool into the hole in the tray and gently push to pop it out. Insert or remove the cards as needed.
  • Page 11: Manage Dual Sims

    Set up phone Format SD card You'll need to choose one of two formats for your SD card: portable or extended internal. Need help deciding which format to use? Portable storage When you insert an SD card, it’s automatically set to be portable storage for media files, letting you easily swap the card and its content between devices.
  • Page 12 Set up phone Set up SIM profile Set SIM options based on how you expect to use the cards: Go to Settings > Network & internet > SIM cards. Select the option that best meets your needs: • Smart SIM: Automatically select SIM for voice calls based on your call history. In Brazil, selection is also based on your contact's carrier.
  • Page 13: Add Or Remove Accounts

    Set up phone Add or remove accounts About accounts When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your account.
  • Page 14: Set Up Voicemail

    Set up phone Once the account is added, account-related features and apps are updated with information from that account. To review and change what syncs with your phone, touch the account type, then account name. Remove account If you remove an account, information you synced will be removed from your phone, but it is not deleted from your account.
  • Page 15: Set Up Email

    Set up phone • To change voicemail service from your provider to another voicemail service or app, touch Service. • To change the number dialed to access voicemail, touch Setup. Set up email Set up personal email You can add multiple email accounts of the following types: •...
  • Page 16: Make It Yours

    Set up phone Open the Gmail app. Do one of the following: • If this is your first time opening the Gmail app, touch Add an email address. • If you have been using Gmail with another account, touch , then next to your account name, touch >...
  • Page 17: Accessibility Settings

    Set up phone : Accessibility settings Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color correction and turn it on Touch Correction mode and choose an option. How you see colors Option to choose It’s difficult to tell violet from blue.
  • Page 18 Set up phone : Accessibility settings • To adjust the zoom, pinch fingers together or apart. You can't zoom in on the keyboard or the buttons. Tip: You can also adjust font and display size. Hear or feel when you touch the screen Go to Settings >...
  • Page 19: Hearing Assistance

    Set up phone : Accessibility settings • Start typing. Your phone speaks each number or letter. • Drag status bar down. Your phone speaks all of the notifications. • Open a message, file, or book. Your phone reads the text out loud. To control TalkBack volume: •...
  • Page 20: Dexterity Assistance

    Set up phone : Accessibility settings Touch > Settings > Accessibility. Turn Hearing aids on Set up TTY device For text-based communication, you can use text messaging and email. If you prefer to connect to a TTY device: Touch Touch > Settings > Accessibility > TTY mode. Select a mode: •...
  • Page 21: Use Accessibility Shortcuts

    Set up phone : Accessibility settings Follow onscreen instructions to select: • Number of switches • Scanning options • Switch assignments To adjust Switch Access later: Go to Settings > Accessibility. Touch Switch Access > Settings. Adjust options. Use Switch Access •...
  • Page 22 Set up phone : Accessibility settings Go to Settings > Accessibility. Touch Volume key shortcut and turn it on To change the accessibility feature associated with the shortcut, touch Shortcut service. To use the Volume buttons from the lock screen, turn Allow from lock screen on To use the shortcut: Press and hold the Volume Up and Down buttons at the same time for three seconds.
  • Page 23: Learn The Basics

    Learn the basics Hardware diagram Microphone Headset jack Front camera Earpiece/speaker Proximity sensor Volume up/down button Power button Tray for SIM and SD card Back camera LED flash Fingerprint sensor USB-C/Charger Microphone...
  • Page 24: About Your Home Screen

    Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or touch You can add more pages to the right as needed. To add a page, drag an app shortcut or widget to the edge of an existing page and place it on the new page.
  • Page 25 Learn the basics Status bar: Displays the time and icons that tell you about your phone's battery and network connections. Swipe down to see your notifications quick settings. Widget: You can add widgets to your home screen for quick access to information or frequent tasks.
  • Page 26: About Your Lock Screen

    Learn the basics If you want an entirely new look and feel for your home screen, you can use a different launcher. For a less drastic renovation, just change the wallpaper. About your lock screen The lock screen appears when you're using a screen lock and you turn on or wake...
  • Page 27: New To Android

    Learn the basics : New to Android? If this is your first smartphone Welcome to the world of smartphones! Prepare to be impressed with all the ways you can organize and stay connected to the people and things most important to you. Check out these tips for a smooth start.
  • Page 28 Learn the basics : New to Android? Manage cellular data Understand your data usage. Keep an eye on your data usage and learn how to make the most of it. See which apps use large amounts of data and adjust their settings if you want. You can stop auto-syncing over your carrier's network from quick settings by toggling the data...
  • Page 29: If You Had An Iphone

    Learn the basics : New to Android? If you had an iPhone Welcome to Android! Here are some differences between your old iPhone and your new phone. Your assistant: You've retired Siri. Now, find info and get things done with Google Assistant. Just set up “OK, Google”.
  • Page 30: About Your Google Account

    Learn the basics : New to Android? About your Google account Benefits of your account When you set up your phone, you added a Google account. If you haven't had a Google account before, this is more than just a password you set up for your phone. A Google account lets you organize and access your personal information and files from any computer or mobile device: •...
  • Page 31 Learn the basics : New to Android? • On the left, icons tell you about apps, such as new messages or downloads. If you don't know what one of these icons means, swipe the status bar down for details. • On the right, icons tell you about your phone's battery level and network connections.
  • Page 32 Learn the basics : New to Android? NETWORK Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. For example, . Possible speeds, from slowest to fastest, are 1X, 2G, 3G, H, H+, 4G. Available speeds depend on your carrier and your location. Poor connection to cellular/mobile network.
  • Page 33 Learn the basics : New to Android? Wireless display or adaptor connected. Connected by cable. USB tethering enabled. SYNC AND UPDATES App updates are available for download from Play Store. App successfully installed from Play Store. Email and calendar sync in progress. Upload complete.
  • Page 34 Learn the basics : New to Android? Do Not Disturb mode is set to Total silence. Your phone does not ring for incoming calls or notifications. Do Not Disturb mode is set to Alarms only or Priority. BATTERY Battery fully charged. Battery charging.
  • Page 35: Phone Terms You Should Know

    Learn the basics : New to Android? Important alert. OTHER ICONS Screenshot is available. Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas.
  • Page 36 Learn the basics : New to Android? mobile hotspot. A device or app that lets you share your mobile data connection with multiple devices via Wi‑Fi. You can connect different devices to your hotspot, including notebooks, netbooks, MP3 players, cameras, Smartphones, and portable gaming systems. The number of devices that can connect at one time depends on your carrier and connection speed.
  • Page 37: Get Around

    Learn the basics : Get around Learn gestures Gesture Description Touch Press with one finger and lift. Result: Open something (app or email) or choose something (checkbox, icon). It’s like clicking a mouse on a computer. Touch & Press and wait before lifting one finger. hold Result: Select something (app icon, text on a page) and see possible actions.
  • Page 38 Learn the basics : Get around Tip: If you have visual impairments, you can enable additional magnification gestures. Pinch in to Put two fingers on the screen, far apart, and then drag them together. zoom Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications.
  • Page 39: Use Navigation Bar

    Learn the basics : Get around Use navigation bar Show navigation bar Remove the navigation icons and use the navigation bar instead. Open the Moto app. Touch > Moto Actions. Touch One Button Nav and turn it on The navigation bar appears at the bottom of the screen. To remove the navigation bar and restore the navigation icons, turn One Button Nav Navigate with one finger...
  • Page 40: View Notifications

    Learn the basics : Get around Customize navigation gestures You can change how your phone responds when you swipe the sensor: Open the Moto app. Touch > Moto Actions > One Button Nav. Touch Select Swipe left to go back or Swipe left to switch apps. View notifications Find your notifications Notifications alert you about things like new messages, calendar events, and alarms.
  • Page 41: Use Voice Commands

    Learn the basics : Get around If you receive multiple notifications from an app, they're bundled together. Swipe down to view more details. Some important notifications pop up briefly over your current app so that you can take action. For example, a notification for an incoming call might appear while you're watching a video, so that you can answer or dismiss the call.
  • Page 42: Use Quick Settings

    Learn the basics : Get around Speak a command Tell your phone to call people, get directions, send messages, set alarms. The possibilities are enormous. From the home screen or when you've started a search, say “OK, Google.” When the phone responds, say the command (for example, “Call Elise” or “Set alarm for 7 AM tomorrow”).
  • Page 43 Learn the basics : Get around To see all quick settings, swipe down again. Adjust quick settings Do one of the following: • Touch an icon to toggle the setting on or off • Touch & hold an icon to adjust related settings. Icon Setting Wi-Fi Bluetooth...
  • Page 44 Learn the basics : Get around Cast your screen Background data usage. Appears after you turn on Data Saver the first time. Dim your screen at night. Appears after you turn on Night Light the first time. Wi-Fi hotspot. Appears after you turn on hotspot the first time. Brightness SIM card Open all settings...
  • Page 45: Wake Or Put Screen To Sleep

    Learn the basics : Get around Wake or put screen to sleep To save battery power, your screen automatically goes to sleep if you haven't used it for a while. You can adjust the amount of time before your screen should sleep. To wake sleeping screen: •...
  • Page 46 Learn the basics : Get around Slide the volume levels where you want them: Level Sounds affected Music, videos, games, and other media Volume of the other person on a call Phone calls, notifications Alarm Tip: To silence notifications and allow phone calls to ring, go to Settings >...
  • Page 47: Turn Flashlight On And Off

    Learn the basics : Get around Move the slider. Fix a problem What's wrong? • Phone isn't ringing • People can't hear me on calls Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off.
  • Page 48: Work With Text

    Learn the basics : Work with text Use onscreen keyboard Open and close keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch Tip: If you installed other keyboards, you'll see...
  • Page 49: Adjust Keyboard Vibrations

    Learn the basics : Work with text Use glide typing You have two options for entering text: type one letter at a time (multi-touch typing) or slide your finger through all the letters in a word using one continuous motion (glide typing). Both options are always available;...
  • Page 50: Cut, Copy, Paste Text

    Learn the basics : Work with text To adjust keyboard vibrations: Go to Settings > System > Languages & input. Touch Virtual keyboard > Gboard > Preferences. Do any of the following: • Turn Vibrate on keypress off or on. •...
  • Page 51: Use Voice Typing

    Learn the basics : Work with text Use voice typing Enable keyboard mic for dictation If you don't see on your keyboard: Go to Settings > System > Languages & input. Touch Virtual keyboard > Gboard. Touch Preferences and turn Voice input key on Dictate text Touch a text field to show the onscreen...
  • Page 52: Get Turn-By-Turn Directions

    Learn the basics Get turn-by-turn directions Navigation and battery life Navigation is one of the most power-intensive apps, so keep your phone plugged into a high- quality car charger, especially if you're streaming music and/or using Bluetooth (also power- intensive features). Use Directions widget Before you hit the road, a Maps Directions widget to your home screen, and you'll have...
  • Page 53 Learn the basics • Touch & hold three fingers on the screen. • Press & hold the Power button, then touch Screenshot. • Press & hold Power Volume Down simultaneously until the screen is captured. To scroll and capture more content, touch To stop scrolling before the end of the page, touch STOP.
  • Page 54: Personalize Your Phone

    Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Use your own photos, images that came on your phone, or images from an online category. Tip: If your battery is low, temporarily change animated wallpaper to a static image to save power.
  • Page 55: Add Widgets, Shortcuts, Or Folders

    Personalize your phone : Home screen Add widgets, shortcuts, or folders Add widgets Widgets stream information, giving some of an app’s functionality without opening the app. For example, the Calendar widget shows your daily agenda and gives you one-touch access to your full calendar.
  • Page 56 Personalize your phone : Home screen • Compose new email Gmail • Open to specific account • Navigate to Work Maps • Navigate to Home • Search YouTube • Subscriptions • Trending • New incognito tab Chrome • New tab Calendar •...
  • Page 57: Remove Widgets, Shortcuts, Or Folders

    Personalize your phone : Home screen Add web page shortcuts Open the Chrome app. Navigate to the web page. Touch > Add to Home screen. Edit the name if desired. Touch ADD. Do one of the following: • Touch & hold the icon to drag it where you want on the home screen. •...
  • Page 58: Use Time And Weather Widget

    Personalize your phone : Home screen Drag it up and drop it on Remove. To select a totally new user interface for your home screen, download a different launcher. Use Time and Weather widget Add widget to home screen Put a clock on your home screen and get quick access to alarms, your calendar, and the weather.
  • Page 59: Remake Your Home Screen With Launchers

    Personalize your phone : Home screen To display the temperature for your current location: Do one of the following: • Touch Add cities. • Or, touch the current temperature, then touch > Turn Current location on. Tip: To switch between Fahrenheit and Celsius, touch Temperature units. To see a forecast, touch the current temperature on the widget.
  • Page 60 Personalize your phone : Home screen frequently include new sets of wallpapers, new gestures for interacting with your phone, and customizable elements for your home screen. Search for “launcher” in Play Store Read through the choices and download the one (or more) that you want. To start using it, open the app or follow the onscreen instructions after downloading it.
  • Page 61: Lock Screen

    Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...
  • Page 62: Set Screen Lock

    Personalize your phone : Lock screen Set screen lock Screen lock options When you set a screen lock, each time you turn on your phone or wake the screen, you’ll be asked to unlock your phone. No lock: • None: This gives no protection, but you can quickly access your home screen. •...
  • Page 63 Personalize your phone : Lock screen Quickly tighten lock screen security Unlocking with the fingerprint sensor and setting up automatic unlocking make it easier to keep your phone secure and minimize when you need to enter your PIN, pattern, or password. But sometimes you need to trade convenience for more security.
  • Page 64: Add Message To Lock Screen

    Personalize your phone : Lock screen Add message to lock screen To add your name or a short message to your lock screen for anyone who finds your phone: Go to Settings > Security & Location. Touch Lock screen preferences > Lock screen message. Type the text to display and touch Save.
  • Page 65: Sounds

    Personalize your phone : Sounds Set ringtones Change default call ringtone Go to Settings > Sound. Touch Phone ringtone. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch >...
  • Page 66: Avoid Interruptions With Do Not Disturb

    Personalize your phone : Sounds Tip: To change your alarm sound, open the Clock app and touch . Then touch Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones.
  • Page 67 Personalize your phone : Sounds • To keep it on indefinitely, touch Until you turn off. • To select a duration, touch For 1 hour, then touch + or - to adjust the time. • To choose each time, touch Ask every time. Allow exceptions in Do Not Disturb mode When Do Not Disturb is on, incoming calls, messages, and calendar events or reminders are muted.
  • Page 68: Silence Power On Sound

    Personalize your phone : Sounds • To block selected visual notifications, touch Custom and turn features on or off. Automatically silence phone during set days and times You can create a schedule for when your phone should automatically switch into and out of Do Not Disturb mode.
  • Page 69: Stop Phone From Speaking

    Personalize your phone : Sounds Stop phone from speaking Some voice commands (like “What's up?” and “What is the current weather?”) cause your phone to speak in response. To stop the phone from speaking temporarily, touch To prevent your phone from speaking: Open the Google app.
  • Page 70: Apps

    Apps About your apps Open an app Swipe up from the bottom of your home screen, then touch the app to open. Pre-loaded apps The following apps are pre-loaded on your phone. Don’t want some? Delete or disable them. Icon Description Calculator Make some quick calculations.
  • Page 71 Apps Drive Store and synchronize your files on Google's cloud, then access them anywhere you have an internet connection. Create and share spreadsheets, documents, and presentations. Scan documents and share or print them. Make video call with your friends across Android and iOS. Facebook Connect with friends, family, and communities.
  • Page 72 Apps News and See headlines, weather, and information on your favorite topics Weather and locations. Phone Make calls. Photos Manage photos and upload them automatically to your private album. Play Movies & TV Get movies and TV shows for instant viewing from Play Store. Play Music Listen to your music collection (stored on your phone or streamed).
  • Page 73 Apps YouTube Find, view, and upload videos to the web. Get more apps Don’t see what you need? Download more apps. Tip: Swipe up and touch Search apps. Type the missing app's name to go to Play Store where you can install with one touch. Get help for an app Open the app.
  • Page 74: Use Two Apps At Once

    Apps You don't need to close apps. Android manages the memory and battery that apps use, so you don't need to worry about leaving apps open. To remove apps from your recently used list: Touch Do one of the following: •...
  • Page 75 Apps Use Picture-in-picture With some apps, you can watch video in a small, movable frame while you do other things. Use it when navigating with Google Maps, too. When you’re playing a video or navigating with Maps, touch The video (or navigation) shrinks. You can drag the video (or navigation) anywhere on the screen.
  • Page 76: Manage Your Apps

    Apps : Manage your apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to pre- loaded apps on your phone. To download apps: Open the Play Store app.
  • Page 77 Apps : Manage your apps If an app changes the information it wants to access on your phone, you will receive a notification to update the app manually and will be required to review and accept the new permissions. To control when your apps are automatically updated: Open the Play Store app.
  • Page 78: Manage Or Delete Apps

    Apps : Manage your apps Restore Play Store apps If you uninstall an app you got from Play Store, you can reinstall it anytime. Have apps you use infrequently, such as a flight tracker? Delete them and easily reinstall when needed. Open the Play Store app.
  • Page 79 Apps : Manage your apps Press & hold the Power button. Touch & hold Power off. Then touch OK to restart in safe mode. When it restarts, you'll see Safe mode across the bottom of the home screen and widgets will be disabled.
  • Page 80: Protect Against Harmful Apps

    Apps : Manage your apps Do one of the following: • Drag the icon up and drop it on . This removes the app and frees storage space. • If you don't see a delete option, touch & hold the app icon, then touch >...
  • Page 81: Pin Your Screen

    Apps : Manage your apps To see the results or to rescan: Open the Play Store app. Touch > My apps & games. Do any of the following: • To see the results of latest scan, on the UPDATES, look at the message next to •...
  • Page 82 Apps : Manage your apps If you required a pattern, PIN, or password when you turned on pinning, enter it to unlock the phone.
  • Page 83: Search And Web Browser

    Apps : Search and web browser Search the web Search with the widget To type your search term: Touch the Search widget. Start typing a search term. As you type, suggested terms appear. Touch a suggestion to search for it. Search from anywhere You don't have to leave your current app to search for the info you need.
  • Page 84 Apps : Search and web browser Touch Gboard > Search. Turn Show "Search and more" button on Search for nearby phone numbers To find and call a nearby business: Open Phone app. Touch Say or type the name of place to call, or a search term about the place (for example, “restaurant”).
  • Page 85: Search Your Phone

    Apps : Search and web browser Use search engine other than Google To use a search engine other than Google: Search for “search engine” in Play Store and install one of the apps. Open that app to search. Optionally: • Delete the Google search widget from your home screen.
  • Page 86: Use Camera To Scan And Search

    Apps : Search and web browser Find your phone number Go to Settings > System. Touch About phone > Phone number. Find photos, videos, files To find photos or videos on your phone, use the Photos app. To find downloaded files, use the Files app.
  • Page 87: Browse Websites

    Apps : Search and web browser Touch Frame the text, holding the phone steady. The camera scans and translates in the viewfinder. Browse websites Visit and bookmark websites Your phone connects to your carrier's cellular network or to a Wi‑Fi network to access the internet.
  • Page 88 Apps : Search and web browser Touch & hold Drag to a blank space on your home screen. To close all incognito tabs: Swipe the status bar down. Touch Clear browsing history Open Chrome app. Touch > History. Touch CLEAR BROWSING DATA. You can also review and delete your search history.
  • Page 89: Text Messaging

    Apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages.
  • Page 90: Read, Send, Manage Text Messages

    Apps : Text messaging Read, send, manage text messages Read and reply to a text message When you receive a text message with the Messages app, you'll see in the status bar. Swipe the status bar down and touch Do any of the following: •...
  • Page 91 Apps : Text messaging • change the text message reply to incoming calls, open the Phone app and touch > Settings > Quick responses. Request text delivery reports See whether recipients receive your messages by requesting delivery reports. Open Messages app. Touch >...
  • Page 92: Add Attachments

    Apps : Text messaging Delete or archive texts When you delete a message, you also delete any attached photos or videos. If you want the attachments, be sure to save them before deleting the message. • To delete a single message, open the conversation (thread) and touch & hold the message, then touch •...
  • Page 93: Save Attachments From Text Message

    Apps : Text messaging Touch the recipient's name, or touch Messages to start a new message. Touch Fix a problem If you're having trouble attaching files, check that: • Cellular data is turned • Your data plan supports MMS (multimedia messages). Save attachments from text message If you received an attachment to a text...
  • Page 94: Change Default Messaging App

    Apps : Text messaging Change default messaging app You can download additional messaging apps from Play Store. After you've installed one, you can make it your default messaging app. To select a different app to send and receive text (SMS) and multimedia (MMS) messages: Go to Settings >...
  • Page 95: Get Text Messages On Your Computer

    Apps : Text messaging Touch one of the responses to edit it. Get text messages on your computer Set up Messages for web If you use the Messages app on your phone, you can see and send text messages on your computer.
  • Page 96 Apps : Text messaging Do one of the following: • Touch next to an individual computer to sign out of it. • Touch Sign out of all computers. To sign out from the computer, at the top of the message list, click .
  • Page 97: Email

    Apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...
  • Page 98 Apps : Email Touch Add attachment to email In the email you're composing, touch > Attach file. Browse to the file, and touch it to add it to the email. The attachment appears at the bottom of the email. Find emails When you open the Gmail app, you see your Inbox: •...
  • Page 99: View Email Attachments

    Apps : Email View email attachments View attachments Attachments appear at the end of an email. To view or play the attachment, touch it. If you see a message that you can't open the attachment type, most file types have a free viewer that you can use.
  • Page 100: Add Email Signature

    Apps : Email • Compose a message. Touch • View more messages. Scroll down the list. • Open the Gmail app. Touch the folder name at the top of the widget. Then you can view other folders, access email settings, and more. Add email signature To add a signature automatically to the end of emails you send: Open...
  • Page 101: Calendar App

    Apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web-enabled device or computer when you've signed in to your account. You can: •...
  • Page 102: Create And Manage Events

    Apps : Calendar app • Read or edit event details. Touch the event to open it and touch to edit it. • Add new events. Touch • Search your calendar. Touch > Search. Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more.
  • Page 103: Control Notifications For Calendar Events

    Apps : Calendar app Tip: When you hide events, the calendar still syncs with your Google account. To prevent that account's calendar from automatically syncing, from the home screen go to Settings > Accounts. To exclude automatically-generated events created from Gmail (for events such as flight bookings and restaurant reservations): Touch >...
  • Page 104: Clock App

    Apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Do one of the following: • To create a new alarm, touch • To use an existing alarm, switch it on. • To adjust an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...
  • Page 105: Use Timer Or Stopwatch

    Apps : Clock app Use timer or stopwatch Use timers You can set multiple countdown timers with labels to keep track: In the Clock app, touch for the Timer tab. Enter the time to count down. Touch Do any of the following: •...
  • Page 106: Set Date And Time

    Apps : Clock app • If you leave this app, quickly return to it by swiping the status bar down with one finger and touching a control. To open the stopwatch, touch the notification. Tip: If you use stopwatches frequently, create a task shortcut.
  • Page 107 Apps : Clock app Show multiple time zones You can view multiple time zones in the Clock app, so you can coordinate plans with friends and co-workers in other cities, or stay in touch with family back home when you’re traveling. Open the Clock app and touch To add time zones, touch...
  • Page 108: Moto App

    Apps : Moto app About the Moto app Moto Actions Use gestures as shortcuts for common tasks: • Use three fingers to take a screenshot. • Twist your wrist twice quickly to open the camera from any screen. • Remove the navigation icons and use gestures with the navigation bar instead.
  • Page 109: Preview Notifications When Screen Sleeps

    Apps : Moto app Preview notifications when screen sleeps About Moto Display notifications When your screen sleeps, battery-friendly Moto Display notifications fade in and out, lighting only the pixels needed and showing notifications delivered since you last woke your screen. You can select which apps show notifications and limit content to control your privacy.
  • Page 110 Apps : Moto app • Ignore for now. Drag your finger to the right or left edge of the screen to stop notifications from flashing until the next one is delivered. Change Moto Display settings Open the Moto app. Touch >...
  • Page 111 Apps : Moto app Turn Peek Display off To restart the notifications, turn Peek Display on...
  • Page 112: Photos App

    Apps : Photos app Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.
  • Page 113 Apps : Photos app Adjust settings as needed: • To choose high quality or original size for uploads, touch Upload size. • To back up items in your Download, Screenshots, and third-party app folders, touch Back up device folders. • To back up items over your cellular network, turn Photos and Videos on.
  • Page 114: Calls, Contacts, Voicemail

    Calls, contacts, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...
  • Page 115: Make Calls

    Calls, contacts, voicemail : Phone calls Fix a problem If your phone isn't ringing for incoming calls, look for in your status bar. Open quick settings and touch to turn Do Not Disturb off. Your phone will ring for incoming calls. Check your settings to make sure your phone is screening calls at the appropriate times.
  • Page 116 Calls, contacts, voicemail : Phone calls Call by name Start typing the name in the search box. You'll see a list of matches. Just touch one to call. (If you don't see , swipe down to close the dialer.) Or, to see your contact list, touch .
  • Page 117: During A Call

    Calls, contacts, voicemail : Phone calls During a call Adjust sound during call While listening, you can: • Adjust the volume. Use the Volume button on the side of the phone. • Use speaker. Touch • Use a paired Bluetooth device.
  • Page 118: Make Video Calls

    Calls, contacts, voicemail : Phone calls Make video calls Make video call with Duo app Duo lets you video call anyone in your contact list who also uses Duo. Android users can get it from Play Store, and iPhone users can download it from the iTunes App Store. The video calls are secure and can’t be seen by others.
  • Page 119 Calls, contacts, voicemail : Phone calls Touch Touch a call from the number to block. Touch Block/report spam. If you don’t want to report the call as spam to Google, remove the checkmark. Touch BLOCK. From the Messages app: Touch & hold the conversation thread from the number to block. Touch If you don’t want to report the call as spam to Google, remove the checkmark.
  • Page 120: Turn On Call Waiting

    Calls, contacts, voicemail : Phone calls From the Contacts app: Touch > Settings > Blocked numbers. Touch by the number to unblock. Identify and block spam callers automatically For numbers that aren't in your contacts, Google can provide information about the number and warnings about potential spam callers.
  • Page 121: View And Delete Call History

    Calls, contacts, voicemail : Phone calls • If your phone has dual SIMs, touch Calling accounts and select the SIM. Touch Additional settings, then check Call waiting. When call waiting is on, if you're on a call and a new call comes in, you can answer it. The first call is put on hold.
  • Page 122 Calls, contacts, voicemail : Phone calls Touch the number. Do one of the following: • To add to an existing contact, touch Add to a contact. • To set up a new contact, touch Create contact. Add contact details. Touch or Save.
  • Page 123: Contacts

    Calls, contacts, voicemail : Contacts Add contacts Add contacts automatically When you add an account, such as Google or email, to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app.
  • Page 124: Edit Or Delete Contacts

    Calls, contacts, voicemail : Contacts Other ways to add contacts • Save a recent call as a contact. • Have someone send you a name card. • Scan business cards or QR codes. Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app.
  • Page 125: Star Your Favorite Contacts

    Calls, contacts, voicemail : Contacts Touch & hold the primary contact to merge. By default, this contact’s name is used for the new listing. Touch the second contact. Touch > Merge. Tip: You can edit the primary contact name (for the merged listing), or delete or change other contact information as needed.
  • Page 126: Share Contacts

    Calls, contacts, voicemail : Contacts • To list names with first name first or last name first, touch Name format. Sort contacts in Phone app Open Phone app. Touch > Settings > Display options. Set options: • To sort by first or last name, touch Sort by. •...
  • Page 127 Calls, contacts, voicemail : Contacts Export all contacts Open Contacts app. Touch > Settings > Export. If you use more than one account, select the account. Touch Export to .vcf file. Touch SAVE to save it in your Download folder. Open the Files app.
  • Page 128: Voicemail

    Calls, contacts, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...
  • Page 129: Send All Calls From Contact To Voicemail

    Calls, contacts, voicemail : Voicemail This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.
  • Page 130: Music

    Music Listen to radio Listen to FM stations Your phone automatically tunes to radio stations with the best signal. Listening to the radio doesn't use your mobile data. Plug headphones (any brand) into your phone. They serve as a radio antenna. Even when you listen through your phone speakers, Bluetooth wireless speakers, or wireless...
  • Page 131: Listen To Music

    Music Touch DONE. To listen to a recording, touch > Recordings > To delete or rename a recording, beside it, touch . To delete all recordings, at the top of the screen, touch > Delete all. To change storage location for recordings, touch >...
  • Page 132 Music Listen with Play Music Open the Play Music app. Do any of the following: • To play music stored on your phone, on your SD card, or in the cloud, touch > Music library. • To prevent streaming and listen only to music stored on your phone, touch and turn Downloaded only on •...
  • Page 133: Transfer Music Files

    Music Transfer music files About transferring mucic You can transfer purchased music files stored on your devices between devices you own. Music apps that share music files from cloud storage typically share links to access stored files instead of transferring music files between devices. To transfer music files, the music must be stored on the device.
  • Page 134: Connect A Midi Device

    Music Connect a MIDI device To connect a MIDI device: Make sure you have: • A USB cable that's capable of data transfer and isn't for charging only. • A USB OTG adapter cable, if needed. Turn the phone and MIDI device on. Connect them with the USB cable (and adapter if needed).
  • Page 135: Battery

    Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day.
  • Page 136 Battery • Screen: Turn down screen brightness and set a shorter screen timeout. • Sync: If you don't need it, turn off automatic syncing for all accounts. This means you won't receive notifications when updates occur and you'll need to manually sync to get new emails.
  • Page 137: Use Battery Saver Mode

    Battery If an app is listed as Not optimized: Touch the app. Touch Optimize > Done. Use Battery Saver mode Battery Saver helps you keep going on a low battery by automatically restricting mobile data until the next charge. Some apps and services won’t work unless you’re connected to a Wi‑Fi network.
  • Page 138: Storage

    Storage About storage options Phone internal storgage You can store photos, videos, music, and applications on your phone. Files you download from email or the internet are stored there, too. You can free up space when needed. Using SD card as portable storage Use your SD card as portable storage if you: •...
  • Page 139: Manage Phone Storage

    Storage • The card is NOT readable by other devices, is always encrypted, and cannot be decrypted on any other device. • If you decide to change the card to portable storage, the card must be formatted and erased. Cloud storage Clouds are great for storing files you want to share and access on the go, like photos, videos, and music.
  • Page 140: Manage Sd Card

    Storage Free up space manually To free up space: Open the Files app. Touch Browse. Touch a category (apps, images, videos, etc.) to view that type of item. Do any of the following: • To uninstall apps, touch the app name, then touch Uninstall. •...
  • Page 141: Find Downloaded Files

    Storage Touch Move. Remove SD card Drag the SD card notification down, and touch Eject. If you don't see the notification: Go to Settings > Storage. Next to your SD card name, touch It's now safe to remove the card from the phone.
  • Page 142: Recover Recently Deleted Files

    Storage When the file has finished downloading, you'll see in the status bar. Touch the notification open the file in the appropriate app. To view, edit, or delete downloads: Open the Files app. Touch Browse > Downloads. Do any of the following: •...
  • Page 143: Upload Photos And Videos

    Storage • Windows Media Player library • My Music folder, or any folder on your computer To upload your music, use Google Play Music for Chrome or install the Music Manager application on your computer. On your computer, visit play.google.com/music and click >...
  • Page 144: Scan Documents And Make Copies

    Storage Back up manually Photos and videos that aren't backed up will have this icon . To manually back it up: Open the photo or video. On the photo or video, touch View your backed up photos and videos From your phone, open the Photos app. From your computer, sign in to photos.google.com.
  • Page 145 Storage Scan and save to folders from your home screen Add Drive Scan widgets to your home screen to scan and save to new or selected folders. Each widget saves to a single folder on Drive. So, add multiple widgets, one for each folder you need (receipts, billing statements, recipes, etc.).
  • Page 146: Network And Internet

    Network and internet Connect with Wi‑Fi Connect to Wi‑Fi network Some Wi‑Fi networks are open and you can simply connect your phone to them for internet access. Other Wi‑Fi networks are secure and require you to enter a password or digital certificate.
  • Page 147: Use Airplane Mode

    Network and internet Touch Location > Advanced > Scanning. Turn Wi-Fi scanning off Fix a problem If you’re having problems with Wi-Fi, try these troubleshooting steps. Use Airplane mode Airplane mode turns off all wireless connections, preventing your phone from transmitting signals that could interfere with airplane communications.
  • Page 148 Network and internet To set a usage limit, turn Set data limit on , then touch Data limit and enter the amount of data. Restrict background data Even when you’re not using them, most apps sync data in the background. You can prevent specific apps from ever sending or receiving data in the background.
  • Page 149: Share Your Internet Connection

    Network and internet For each Wi-Fi network where you pay for data usage, slide the switch on to indicate it is a metered Wi-Fi network. Any restrictions that you set up on background data for cellular networks will also apply for these metered Wi-Fi networks.
  • Page 150 Network and internet Go to Settings > Network & internet > Hotspot & tethering. Touch Wi-Fi hotspot and turn it on , then plug in your phone to charge. Using the hotspot really drains the battery! When your hotspot is active, you'll see in the status bar.
  • Page 151 Network and internet USB tethering To connect a device to the internet using your phone's cellular data and a USB cable: Check that cellular data is on. If cellular data is off, your phone doesn't have an internet connection to share. Connect your phone to your computer with a USB cable.
  • Page 152: Connect To Vpns

    Network and internet Connect to VPNs A virtual private network (VPN) lets you access files on a secure network like an office network with a firewall. Contact your network administrator for VPN settings and any additional apps or requirements. To set up a VPN connection: Go to Settings >...
  • Page 153: Connected Devices

    Connected devices Connect with Bluetooth™ Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device. Set the device you want to pair (accessory, computer, other phone, etc.) to Bluetooth discovery mode so that your phone can find it.
  • Page 154 Connected devices After pairing with a device, you’ll need to set sharing options and then you can use Bluetooth to: • Make or receive calls with a headset • Make or receive calls and play music over your car's audio system •...
  • Page 155: Cast Your Screen To Tv

    Connected devices Fix a problem If you’re having problems with a Bluetooth device, try these troubleshooting steps. Cast your screen to TV Before you begin • To mirror your entire display on a TV, attach a Chromecast device to your TV or use a TV with Chromecast built-in.
  • Page 156: Transfer Files Between Phone And Computer (Usb)

    Connected devices • If your smart TV supports Wi-Fi Direct, set up a Wi-Fi Direct connection between your phone and TV to view or play media from your phone. See your TV user guide for Wi-Fi Direct setup instructions. Transfer files between phone and computer (USB) About USB transfers You can transfer music, photos, and other files between your phone's storage and computer (in either direction).
  • Page 157: Print From Your Phone

    Connected devices Open a second File Explorer window to see your computer folders. Navigate to the folders or files to transfer, then drag and drop them to and from the open phone storage and computer folders. On a Mac: Ensure the phone is properly connected to the computer using the steps above. If you don't unlock the phone and change the USB connection to allow file transfers, you won't see any files on your phone.
  • Page 158: About Wireless Sharing

    Connected devices Set up: Wi-Fi To connect your printer and phone: Be sure your printer is on and connected to your Wi-Fi network. Go to Settings > Connected devices > Connection preferences > Printing. Touch Default Print Service to automatically find your printer. Once your printer is found, it is ready to print.
  • Page 159 Connected devices When sharing photos and videos When deciding how to share your photos or videos, consider these factors: • Resolution (high versus low) of the photo or video; high resolution uses more data • Number of photos to share (one photo or a few or an entire vacation album) •...
  • Page 160 Connected devices Learn how Cloud Good for: • Sharing high resolution photos, multiple photos, entire albums, and videos. • Controlling sharing via links. • Controlling how long you share something; you can easily delete it or turn off sharing privileges. Things to consider: •...
  • Page 161: Other Settings Apps & Notifications

    Other settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.
  • Page 162: Manage Notifications

    Other settings : Apps & notifications You can also adjust permissions by app, for all features. Adjust special app access In Settings > Apps & notifications > Special app access, you can adjust these settings. Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details).
  • Page 163 Other settings : Apps & notifications Touch & hold the app icon. Touch > Notifications. Touch Advanced. Turn Allow notification dot on or off Change notification sound To change the sound for all app notifications: Go to Settings > Sound > Advanced > Default notification sound. Do one of the following: •...
  • Page 164: Turn Emergency Alerts Off/On

    Other settings : Apps & notifications • To hide all notifications on your lock screen, touch Don't show notifications at all. You can still peek at your notifications--swipe down on the lock screen, then enter your pattern, PIN, or password if required. •...
  • Page 165: Display

    Other settings : Display Stop automatic rotation Prevent screen from rotating Open quick settings and turn Auto-rotate off In this mode, you can manually rotate the current app. Touch by the navigation buttons. Allow screen to rotate To allow rotation for all apps, open quick settings and turn Auto-rotate on You can also adjust this in Settings >...
  • Page 166: Adjust Screen Brightness

    Other settings : Display Adjust screen brightness Your phone automatically optimizes the brightness of your screen based on current lighting conditions. Tip: You can also adjust the brightness in quick settings by sliding Adaptive brightness is on by default. To adjust this setting: Go to Settings >...
  • Page 167 Other settings : Display Touch Sleep and select the time of inactivity before your phone sleeps. Tip: Set a shorter time to extend battery life. Stay on until you look away Use Attentive Display to keep the screen on when you're looking at it and turn it off when you look away: •...
  • Page 168: Security & Location

    Other settings : Security & location About security Screen lock options To keep your phone secure, use a screen lock when it goes to sleep: • Choose a pattern, PIN, or password to unlock. • Add a Smart Lock to unlock automatically when connected to a trusted device, when you're at a...
  • Page 169: Set Up Lost Phone Features

    Other settings : Security & location Touch > My apps & games. Do any of the following: • To see the results of latest scan, on the UPDATES, look at the message next to • To rescan your phone, touch If your phone seems slow If you’ve scanned your phone to confirm there aren’t any potentially harmful apps but your phone seems slow, try these...
  • Page 170: Lock And Unlock Phone

    Other settings : Security & location : Lock and unlock phone Set screen lock Screen lock options When you set a screen lock, each time you turn on your phone or wake the screen, you’ll be asked to unlock your phone. No lock: •...
  • Page 171 Other settings : Security & location : Lock and unlock phone Quickly tighten lock screen security Unlocking with the fingerprint sensor and setting up automatic unlocking make it easier to keep your phone secure and minimize when you need to enter your PIN, pattern, or password. But sometimes you need to trade convenience for more security.
  • Page 172: Unlock With Trusted Devices

    Other settings : Security & location : Lock and unlock phone Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car. Make sure you have: •...
  • Page 173: Unlock With Your Face

    Other settings : Security & location : Lock and unlock phone Unlock with your face Set up face matching Make sure you have set a screen lock on the phone. Go to Settings Touch Security & location > Face Unlock. If the option is grayed out, go to Settings >...
  • Page 174: Unlock At Trusted Places

    Other settings : Security & location : Lock and unlock phone Fix a problem If you're having trouble getting the phone to recognize your face: Go to Settings Touch Security & location > Face Unlock. Unlock your phone, then touch Redo face scan. Follow the onscreen instructions.
  • Page 175: Keep Phone Unlocked While It's On You

    Other settings : Security & location : Lock and unlock phone Manually lock phone To lock your phone when you're in a trusted place, on the lock screen, touch . The phone stays locked until the next time you manually unlock it. Remove trusted places Go to Settings...
  • Page 176: Unlock With Voice Commands

    Other settings : Security & location : Lock and unlock phone Unlock with voice commands Set up voice authentication If you use “OK, Google” for voice commands, you can use Smart Lock to unlock your phone when it recognizes your voice. Make sure you have set a screen lock.
  • Page 177: Use Fingerprint Security

    Other settings : Security & location Use fingerprint security Set up fingerprint security Use the fingerprint sensor to unlock your phone, make fast and secure online and in-store purchases, and sign into bank and finance apps. Go to Settings > Security & location. Touch Fingerprint.
  • Page 178 Other settings : Security & location To get more screen space by removing the navigation icons and navigating with the fingerprint sensor, turn on One Button Nav in the Moto app. Tip: You can temporarily turn off fingerprint unlocking and lock screen notifications with Lockdown mode.
  • Page 179: Use Location Services

    Other settings : Security & location Check if a software update is available for your phone. Check for app updates. Open the Play Store app and touch > My apps & games. safe mode to see if apps you installed are causing the issue and uninstall as needed. If the sensor works correctly in safe mode, a 3rd party app is probably causing the issue.
  • Page 180: Lock Sim Card

    Other settings : Security & location Turn Location off Lock SIM card Set up SIM lock Your SIM card came with a default PIN from your carrier. You can use it to set up an optional SIM card lock, which prevents others from using your cellular plan and accessing account information if your phone is stolen.
  • Page 181: Accounts

    Other settings : Accounts Add or remove accounts About accounts When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your account.
  • Page 182: Sync Accounts And Apps

    Other settings : Accounts Once the account is added, account-related features and apps are updated with information from that account. To review and change what syncs with your phone, touch the account type, then account name. Remove account If you remove an account, information you synced will be removed from your phone, but it is not deleted from your account.
  • Page 183: Manage Your Personal Information

    Other settings : Accounts Review the information and turn on/off types of account information to sync. For example, set your Google account to sync your Calendar and Gmail but not to sync for Drive. When you turn off sync, the information is not removed from your phone; it just is no longer kept in sync with the version on the web.
  • Page 184 Other settings : Accounts • To view and delete your history for a specific activity (search, YouTube, recordings of your voice commands, location), touch Google activity controls. For each activity, touch Manage Activity, and delete as needed. Turn information collection off or on Open the Google app.
  • Page 185: System

    Other settings : System Set up emergency information You can set up emergency information, such as your emergency contact, and medical information, such as your blood type. First responders or other people can view this information from your lock screen. To set up your emergency information: Go to Settings...
  • Page 186: Use Multiple Languages

    Other settings : System For safety, environmental, warranty, and other legal information, go to Settings > System > Legal information. Printed legal information may also be provided with your phone. To find your phone's model number, go to Settings > System > About phone > Hardware information >...
  • Page 187: Users And Guests

    Other settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...
  • Page 188: Add, Modify, Remove Users

    Other settings : System : Users and guests Icon Meaning Owner (If you set up your profile in Contacts and included a picture, you'll see it and your name instead.) Guest Added user Add, modify, remove users Add a user You must be the device owner to add users.
  • Page 189: Add Or Delete Guest

    Other settings : System : Users and guests Remove a user You can remove yourself as a user. You must be the device owner to remove other users. Go to Settings > System > Advanced > Multiple users. Or from quick settings, touch >...
  • Page 190: Fix A Problem

    If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support.
  • Page 191: Phone Won't Turn On

    Fix a problem : Hardware issues Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: • Playing videos, games, or other media apps • Using GPS navigation • Tethering your phone or using it as a Wi-Fi hotspot •...
  • Page 192: Phone Restarts Or Crashes

    Fix a problem : Hardware issues Tips: • Remove any case, as this may impede the charger/port connection. • Use the charger that came with the phone. • Check that the charging cable fits snugly into the phone and that the cable fits snugly into the outlet.
  • Page 193: Screen Is Frozen Or Won't Respond

    Fix a problem : Hardware issues Reset to factory settings To remove any processes on your phone that may be causing the issue, you can reset your phone to factory settings. A factory data reset will remove all data from your phone. Screen is frozen or won't respond If your phone freezes, stops responding, or is stuck on a blank or white screen, try the following.
  • Page 194: Call And Sim Issues

    Fix a problem : Call and SIM issues Problems making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...
  • Page 195 Fix a problem : Call and SIM issues Manually set the network operator: Go to Settings > Network & internet > Mobile network. Touch Network operators > Search networks. Wait 30 seconds for the search results. Choose your network operator (carrier). Wait 30 seconds for the network to refresh the signal.
  • Page 196: Problems During Calls

    Fix a problem : Call and SIM issues Can't answer ringing phone Check that Phone app notifications haven't been disabled. Touch & hold , then touch > Notifications and make sure they are on Consistent busy signal Outbound calls If you hear a fast busy signal when you call a number, all cellular circuits may be in use, preventing the call from going through.
  • Page 197 Fix a problem : Call and SIM issues During a call, check that the proximity sensor works by covering it to confirm that it turns off your screen, preventing accidental touches during calls. You can also download an app to automatically lock your screen during calls;...
  • Page 198 Fix a problem : Call and SIM issues Poor sound quality on calls Start by checking your volume setting. You can only adjust the call volume with the Volume buttons while you’re on a call. Wired headset Make sure the headset is inserted completely into the headset jack.
  • Page 199: Battery Issues

    Fix a problem : Battery issues Charging problems If the phone charges slowly or will not charge, try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery has been completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.
  • Page 200 Fix a problem : Battery issues Tip: You can adjust settings to extend your battery life.
  • Page 201: Bluetooth, Wi-Fi, Usb Issues

    Fix a problem : Bluetooth, Wi-Fi, USB issues Bluetooth problems If you’re having problems with a Bluetooth device, try these troubleshooting steps. Bluetooth turning on automatically Some third-party apps that control Bluetooth devices (smart watches, fitness and vehicle monitors, etc.) automatically turn Bluetooth on. If they do, this can prevent you from turning Bluetooth off.
  • Page 202 Fix a problem : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings and touch Bluetooth. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.
  • Page 203: Wi-Fi Problems

    Fix a problem : Bluetooth, Wi-Fi, USB issues Next to the paired device, touch Make sure Contact sharing is on. Check and adjust sharing settings on the paired device or in the device’s app. Fix it: Check the basics After each step, see if your issue is fixed: Check battery level on your phone and Bluetooth device, and charge if either is low.
  • Page 204: Can't Transfer Files Or Connect To Computer

    Fix a problem : Bluetooth, Wi-Fi, USB issues Set Wi-Fi to always remain connected, even when the phone sleeps. Forget the network connection. Then set up the Wi-Fi connection again. Check if a software update is available for your phone. Restart your wireless router by unplugging it from the power outlet for about 30 seconds and then plugging it back in.
  • Page 205 Fix a problem : Bluetooth, Wi-Fi, USB issues Check your computer Windows computer Check your computer’s settings to make sure that Windows automatically detects new hardware. Restart your computer. Mac computer • Check that your computer is running Mac OS X 10.5 and up. •...
  • Page 206: Account And Sign-In Issues

    Fix a problem : Account and sign-in issues Forgot unlock code If you've forgotten your PIN, pattern, or password for unlocking your screen, you'll need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone.
  • Page 207 Fix a problem : Account and sign-in issues by the account name means that some or all of the account's information is configured to auto-sync. by the account name means that the account will not auto-sync. Make sure your Internet connection works. For sync to work, you need an Internet connection.
  • Page 208: App Issues

    Fix a problem : App issues App or widget problems App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a...
  • Page 209: Messaging Problems

    Fix a problem : App issues App disabled in safe mode If apps are disabled because you’re in safe mode, you can’t use them until you exit safe mode. To exit safe mode, turn your phone off and then on again. Problems with Play Store For help with Play Store, read Google's troubleshooting...
  • Page 210 Fix a problem : App issues • Weak signal from your cellular provider is a common cause of unsent messages. In status bar, see how many bars your network connection has. If you see only one or two bars, change locations to improve your signal strength, particularly if you are indoors.
  • Page 211: Camera Problems

    Fix a problem : App issues Problems with Facebook, WhatsApp, other apps If you’re having problems with messaging apps that you installed: Check for updates to the app. If you can open the app, touch or > Help and look for troubleshooting information. Turn your phone off and then on again.
  • Page 212 Fix a problem : App issues Clear the cache for the Camera app. Check updates to your Camera app. safe mode to see if apps you installed are causing the issue and uninstall as needed. If the camera works correctly in safe mode, a third-party app is probably causing the issue. If you’re storing photos/videos on your SD card, remove the card and see if you can take...
  • Page 213: Maintenance Procedures

    Fix a problem : Maintenance procedures Update Android software For best performance, keep your phone updated with the latest available Android software. Check Android version number To check what version of Android your phone is running: Go to Settings > System > About phone > Android version. The number displayed is your phone's Android version.
  • Page 214: Reset Phone

    Fix a problem : Maintenance procedures Go to Settings > System > Advanced > Reset options. Touch Reset Wi-Fi, mobile & Bluetooth > Reset settings. If you're using dual SIMs, select the SIM to reset for mobile data settings. Touch Reset settings. Try to reconnect to Wi-Fi, cellular data, and Bluetooth, or try to share your internet connection again.
  • Page 215 Fix a problem : Maintenance procedures If you’re resetting because you suspect a third-party app is causing problems, turn off Back up to Google Drive. Instead of automatically restoring apps after the reset, you’ll want to restore them one at a time to determine which is causing the problem.
  • Page 216: Get More Help

    Fix a problem : Maintenance procedures Get more help above to search for answers to your question. If you don't find the information you need there, then try these resources. Issue Where to get help Billing or cellular network Contact your carrier. issues Learn to use an app Open the app and touch or...

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