Section 9 Manufacturer's Warranty - Pentair UV MAX PUV-7 Owner's Manual

Section 9 Manufacturer's Warranty
Our Commitment
Pentair's committed to ensuring your experience with our products and organization exceeds your expectations. We have
manufactured your UV disinfection system to the highest quality standards and value you as our customer. Should you
need any support, or have questions about your system, please contact our Technical Support team at 1-877-842-1635
and we will be happy to assist you. We sincerely hope you enjoy the benefits of clean, safe drinking water after the
installation of your Pentair disinfection system.
How to Make a Warranty Claim
Note:To maximize the disinfection performance and reliability of your Pentair product, the system must be properly sized,
installed and maintained. Guidance on the necessary water quality parameters and maintenance requirements can
be found in your Owner's Manual.
In the event that repair or replacement of parts covered by this warranty are required, the process will be handled by your
dealer. If you are unsure whether an equipment problem or failure is covered by warranty, contact our Technical Support
team at 1-877-842-1635. Our fully trained technicians will help you troubleshoot the problem and identify a solution.
Please have available the model number (system type), the date of purchase, the name of the dealer from whom you
purchased your Pentair product ("the source dealer"), as well as a description of the problem you are experiencing. To
establish proof of purchase when making a warranty claim, you will either need your original invoice, or have previously
completed and returned your product registration card via mail or online.
Specific Warranty Coverage
Warranty coverage is specific to the Pentair range of products. Warranty coverage is subject to the conditions and
limitations outlined under
Ten-Year Limited Warranty for Pentair UV Chamber
Pentair warrants the UV chamber on the Pentair product to be free from defects in material and workmanship for a period
of ten (10) years from the date of purchase. During this time, Pentair will repair or replace, at its option, any defective
Pentair UV chamber. Please return the defective part to your dealer who will process your claim.
Three-Year Limited Warranty for Electrical and Hardware Components
Pentair warrants the electrical (controller) and hardware components to be free from defects in material and workmanship
for a period of three (3) years from the date of purchase. During this time, Pentair will repair or replace, at its option, any
defective parts covered by the warranty. Please return the defective part to your dealer who will process your claim.
One-Year Limited Warranty for UV lamps, Sleeves, and UV Sensors
Pentair warrants UV lamps, sleeves, and UV sensors to be free from defects in material and workmanship for a period of
one (1) year from the date of purchase. During this time, Pentair will repair or replace, at its option, any defective parts
covered by the warranty. Your dealer will process your claim and advise whether the defective item needs to be returned
for failure analysis.
Note: Use only genuine Pentair replacement lamps and sleeves in your system. Failure to do so may seriously
compromise disinfection performance and affect warranty coverage.
General Conditions and Limitations
None of the above warranties cover damage caused by improper use or maintenance, accidents, acts of God or minor
scratches or imperfections that do not materially impair the operation of the product. The warranties also do not cover
products that are not installed as outlined in the applicable Owner's Manual.
Parts repaired or replaced under these warranties will be covered under warranty up to the end of the warranty period
applicable to the original part.
The above warranties do not include the cost of shipping and handling of returned items.The limited warranties described
above are the only warranties applicable to the Pentair range of products. These limited warranties outline the exclusive
remedy for all claims based on a failure of or defect in any of these products, whether the claim is based on contract, tort
(including negligence), strict liability or otherwise. These warranties are in lieu of all other warranties whether written, oral,
implied or statutory. Without limitation, no warranty of merchantability or of fitness for a particular purpose shall apply to
any of these products.
Pentair does not assume any liability for personal injury or property damage caused by the use or misuse of any of the
above products. Pentair shall not in any event be liable for special, incidental, indirect or consequential damages.
Pentair's liability shall, in all instances, be limited to repair or replacement of the defective product or part and this liability
will terminate upon expiration of the applicable warranty period.
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"General Conditions and Limitations".
Manufacturer's Warranty