Introduction; Troubleshooting - Advantech IDP31-104 Series User Manual

A.1 Introduction
If experiencing trouble with the monitor, or it fails to operate correctly, please
refer to the following instructions before calling the Advantech service center.
If unable to correct the faults using the instructions below, then please contact
the distributor or the services/repair center.
A.2 Troubleshooting
No Images Appears On Screen
 Check to see that all the I/O and power connectors are installed correctly
and connected. (Refer to 1.4, ProFlat Bottom view )
 Make sure that none of the connectors are crooked, broken or loose.
 Make sure that the OSD power on the LED is turned on.
 Make sure that the brightness is not in the minimum.
 Make sure that the screen resolution is set to the correct setting for
the type of LCD, and that the setting does not exceed the resolution
specified for the particular model of LCD.
The image is incorrectly displayed, or the full screen image does not appear
 Please make sure the screen resolution on the motherboard is correct.
The position of screen is not in the center
 Adjust the H-position and V-position or perform "Auto".
Out of range
 When the message "Out of Range" appears onscreen, it indicates that
the signal of the computer is not compatible with the LCD display; i.e.
the resolution exceeds the specified resolution for the LCD.
 Adjust the BIOS setting to match the correct resolution.
No signal
 The display is powered on, but can neither receive or display any signal
from the computer. Check all power switches, power cables and I/O
signal cables to ensure that all are connected correctly on both sides.
Going to sleep
 If the system goes to sleep, then the display has either been set to
power-saving mode, or the display is experiencing a sudden signal
disconnection problem. Check the BIOS system settings, and/or Windows
configuration. Then check the connection of the power cable to computer
on both sides.
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