Troubleshooting Tips - GE JB258 Owner's Manual

Troubleshooting Tips ... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Surface units will not
maintain a rolling boil
or cooking is not fast
enough
Coil surface units do
not work properly
Frequent cycling off
and on of surface
units
My new oven doesn't
cook like my old one.
Is something wrong
with the temperature
settings?
Food does not bake
properly
Food does not broil
properly
Oven temperature too
hot or too cold
Oven does not work
or appears not to
work
49-2000950 Rev. 1
Possible Cause
Improper cookware being used.
In some areas, the power (voltage) may be low. Cover pan with a lid until desired heat is obtained.
The surface units are not plugged in solidly.
The surface unit controls improperly set.
The drip pans are not set securely in the
cooktop.
A fuse in your home may be blown or the
circuit breaker tripped.
Sensi-Temp Technology sensor cap is overly
soiled.
Sensi-temp sensor cap stuck or will not flex up
and down.
Improper cookware being used.
Your new oven has a different cooking system
from your old oven and therefore may cook
differently than your old oven.
Oven controls improperly set.
Rack position is incorrect or rack is not level.
Incorrect cookware or cookware of improper
size being used.
Oven temperature needs adjustment.
Ingredient substitution
Oven controls improperly set.
Improper rack position being used.
Food being cooked in a hot pan.
Cookware not suited for broiling.
Aluminum foil used on the broiling pan and
grid has not been fitted properly and slit as
recommended.
In some areas the power (voltage) may be low. Preheat the broil element for 10 minutes.
Oven temperature needs adjustment.
A fuse in your home may be blown or the
circuit breaker tripped.
Oven controls improperly set.
Oven is in Sabbath Mode.
What To Do
Use pans which are flat and match the diameter of
the surface unit selected.
With the controls off, check to make sure the surface
unit is plugged completely into the receptacle.
Check to see the correct control is set for the
surface unit you are using.
With the controls off, check to make sure the drip
pan is in the recess in the cooktop and that the
opening in the pan lines up with the receptacle.
Replace the fuse or reset the circuit breaker.
Clean Sensi-temp Technology sensor cap per
cleaning the range section.
Call a qualified technician for replacement. Replace
coil surface units with only the exact replacement
part.
Use only flat cookware to minimize cycling.
For the first few uses, follow your recipe times
and temperatures carefully. If you still think your
new oven is too hot or too cold, you can adjust the
temperature yourself to meet your specific cooking
preference. NOTE: This adjustment affects Bake
temperatures; it will not affect Broil or Clean.
See the Cooking Modes section.
See the Cooking Modes section and Cooking Guide.
See the Cookware section.
See the Special Features section.
Substituting ingredients can change the recipe
outcome.
Make sure you select the appropriate broil mode.
See Cooking Guide for rack location suggestions.
Make sure cookware is cool.
Use a pan specifically designed for broiling.
If using aluminum foil conform to pan slits.
See the Special Features section or adjust the
thermostat (on models with oven temperature knob).
Replace the fuse or reset the circuit breaker.
See the Using the Oven section.
Verify, that the oven is not in Sabbath Mode. See
the Special Features section.
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