Troubleshooting; Before You Call Service; Frequently Asked Questions - Vissani HVM1110W Use And Care Manual

Troubleshooting

BEFORE YOU CALL SERVICE

Refer to following checklist, you may prevent an unnecessary service call.
The oven doesn't work:
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Check that the power cord is securely plugged in.
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Check that the door is firmly closed.
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Check that the cooking time is set.
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Check for a blown circuit fuse or tripped main circuit breaker in your house.
Sparking in the cavity:
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Check utensils. Metal containers or dishes with metal trim should not be used.
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Check that metal skewers or foil does not touch the interior walls.

FREQUENTLY ASKED QUESTIONS

Q: Can the oven be used with the glass tray or roller guide removed?
A: No. Both the glass tray and roller guide must always be used in the oven before cooking.
Q: Can I open the door when the oven is operating?
A: The door can be opened anytime during the cooking operation. Then microwave energy will be instantly switched
off and the time setting will maintain until the door is closed.
Q: Why do I have moisture in my microwave oven after cooking?
A: The moisture on the side of your microwave oven is normal and is caused by steam from cooking.
Q: Does microwave energy pass through the viewing screen in the door?
A: No.
Q: Why do eggs sometimes pop?
A: When baking or poaching eggs, the yolk may pop due to steam build-up inside the yolk membrane. To prevent
this, simply pierce the yolk with a toothpick before cooking. Never cook eggs without piercing their shells.
Q: Why this standing time recommended after the cooking operation has been completed?
A: Standing time is very important. Standing Time means that food should be removed from the oven and covered
for additional time to allow it to finish cooking. This frees the oven for other cooking.
Q: Why does my oven not always cook as fast as the microwave cooking guide says?
A: Check your cooking guide again, to make sure you've followed directions exactly. Cooking guide times and heat
settings are suggestions, to help prevent over-cooking... the most common problem in getting used to a microwave
oven. Use your own judgement along with the cooking guide suggestions to check whether the food has been
properly cooked just as you would do with a conventional cooker.
Q: Will the microwave oven be damaged if it operates while empty?
A: Yes. Never run it empty.
Q: Can I operate my microwave oven without the turntable or turn the turntable over to hold a
large dish?
A: No. If you remove or turn over the turntable, you will get poor cooking results. Dishes used in your oven must fit
on the turntable.
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