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6 Troubleshooting
Warning
•
Risk of electric shock. Never remove the casing
of the product.
To keep the warranty valid, never try to
repair the product yourself.
If you have problems using this
product, check the following points
before you request service. If you
still have a problem, get support at
www.philips.com/support.
Main unit
The buttons on the main unit do not
work.
•
Disconnect form the power supply for
a few minutes,then connect again.
No power
•
Ensure that the AC cord is properly
connected.
•
Ensure that there is power at the AC
outlet.
•
Press
(standby) button on the
remote control or soundbar to turn
the soundbar on.
Sound
No sound from the soundbar speaker.
•
Connect the audio cable from
your soundbar to your TV or other
devices. However, you do not need a
separate audio connection when:
- the soundbar and TV are connected
through HDMl ARC connection, or
- a device is connected to the HDMI
in connector on your soundbar.
•
On the remote control, select the
correct audio input.
•
Make sure that the soundbar is not
muted.
28 EN
•
Reset this product to its factory
settings (see 'Apply factory settings).
Or power down the product
completely and start over again.
•
When the playback freezes and
there is no sound in Wi-Fi mode,
please check whether your home
network is normal.
Distorted sound or echo.
•
If you play audio from TV through
this product, make sure that the TV
is muted.
Audio and video are not synchronized.
•
Press
enter setting menu, select 'AV
SYNC' to synchronize the audio with
the video.
Bluetooth
A device cannot connect with the
soundbar.
•
The device does not support the
compatible profiles required for the
soundbar.
•
You have not enabled the Bluetooth
function of the device. See the user
manual of the device on how to
enable the function.
•
The device is not correctly connected.
Connect the device correctly.
•
The soundbar is already connected
with another Bluetooth device.
Disconnect the connected device,
then try again.
Quality of audio play from a connected
Bluetooth device is poor.
•
The Bluetooth reception is poor.
Move the device closer to the
soundbar, or remove any obstacle
between the device and the
soundbar.
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