Ross YOYAGER X1 Maintenance Manual
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Ross YOYAGER X1 Maintenance Manual

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Voyager X1 Maintenance Guide
Version 02

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Summary of Contents for Ross YOYAGER X1

  • Page 1 Voyager X1 Maintenance Guide Version 02...
  • Page 2 Ross has become well known for the Ross Video Code of Ethics. It guides our interactions and empowers our employees. I hope you enjoy reading it below. If anything at all with your Ross experience does not live up to your expectations be sure to reach out to us at solutions@rossvideo.com.
  • Page 3 The material in this manual is furnished for informational use only. It is subject to change without notice and should not be construed as commitment by Ross Video Limited. Ross Video Limited assumes no responsibility or liability for errors or inaccuracies that may appear in this manual.
  • Page 4 Important Regulatory and Safety Notices to Service Personnel Before using this product and any associated equipment, refer to the "Important Safety Instructions" listed below so as to avoid personal injury and to prevent product damage. Products may require specific equipment, and /or installation procedures be carried out to satisfy certain regulatory compliance requirements.
  • Page 5 Important Safety Instructions 1) Read these instructions. 2) Follow all instructions and heed all warnings. 3) Refer all servicing to qualified service personnel. 4) The equipment's AC appliance inlets are the means to disconnect the product from the AC Mains and must remain readily operable for this purpose. 5) Parts of the equipment's power supplies can still present a safety hazard even when the product is in the "OFF"...
  • Page 6 Use of Hazardous Substances in Electrical and Electronic Products (China RoHS) Ross Video Limited has reviewed all components and processes for compliance to: “Management Methods for the Restriction of the Use of Hazardous Substances in Electrical and Electronic Products” also known as China RoHS.
  • Page 7 Notice Changes or modifications to this equipment not expressly approved by Ross Video Ltd. could void the user’s authority to operate this equipment.
  • Page 8 Warranty and Repair Policy Ross Video Limited (Ross) warrants its Voyager systems to be free from defects under normal use and service for the following time periods from the date of shipment: • Voyager Server — 12 months • Voyager Software Upgrades — 12 months free of charge •...
  • Page 9 To avoid the potential release of those substances into the environment and to diminish the need for the extraction of natural resources, Ross Video encourages you to use the appropriate take-back systems. These systems will reuse or recycle most of the materials from your end-of-life equipment in an environmentally friendly and health conscious manner.
  • Page 10 Company Address Ross Video Limited Ross Video Incorporated 8 John Street P.O. Box 880 Iroquois, Ontario Ogdensburg, New York Canada, K0E 1K0 USA 13669-0880 (+1) 613  652  4886 General Business Office: (+1) 613  652  4425 Fax:...

  • Page 11: Table Of Contents

    Contents Introduction......................2 About This Guide ..........................2-1 Documentation Conventions .......................2-1 Getting Help ............................2-2 Contacting Technical Support ........................2-2 Hardware Overview and Installation..............3 Hardware Overview..........................3-1 Front View of the System ..........................3-1 Power LED Area ............................3-2 HDD Alarm LED Area ........................... 3-3 Voyager SDI Rear Input/Output Connections ....................
  • Page 12 Appendix B: Matrox 12G I/O Cables ..............B Matrox 12G Video Input/Output Cables ..................... B-1 DSX LE5 12G Model ............................B-1 Appendix C: AJA Corvid 88 I/O Cables ............C Features............................. C-1 BNC Connections ..........................C-1 BNC Connection Pinout ........................C-2 C - 2 Voyager Maintenance Guide (v02)

  • Page 13: Introduction

    We appreciate your business and sincerely hope that you have a great experience with your new Voyager system. As always, if there is anything that we at Ross Video can do to assist you, please do not hesitate to contact us.

  • Page 14: Getting Help

    Voyager documentation is provided on the product USB key. Contacting Technical Support At Ross Video, we take pride in the quality of our products, but if problems occur, help is as close as the nearest telephone. Our 24-hour Hot Line service ensures you have access to technical expertise around the clock. After-sales service and technical support is provided directly by Ross Video personnel.

  • Page 15: Hardware Overview And Installation

    Hardware Overview and Installation This chapter provides a brief overview and installation instructions for the Voyager system hardware. Hardware Overview This section provides a brief overview of the Voyager system hardware. Front View of the System The following diagram Figure 3.1 displays the front of the Voyager system with the front door removed. Descriptions of individual components are contained in the legend below the diagram.

  • Page 16: Power Led Area

    Power LED Area The Power LED area is located on the front of the Voyager system, in the middle top of the chassis. This area contains the Power button for the Voyager system, as well as activity LEDs for system components. Refer to the section “Front View of the System”...

  • Page 17: Hdd Alarm Led Area

    HDD Alarm LED Area The HDD Alarm LED area is located on the front of the Voyager system, in the top-right of the chassis above the system drives. This area contains the alarm LEDs for the HDD hardware. Refer to the section “Front View of the System”...

  • Page 18: Voyager Sdi Rear Input/Output Connections

    Voyager SDI Rear Input/Output Connections The following diagram Figure 3.4 displays the Input/Output portion of the Voyager system. Descriptions of individual components are contained in the legend below the diagram. Figure 3.4 Voyager SDI Rear Input/Output Connections 1) Display Ports — Two Display Ports provide output for 5) Matrox Video Input/Output Cables —...

  • Page 19: Voyager Ip Rear Input/Output Connections

    Voyager IP Rear Input/Output Connections The following diagram Figure 3.5 displays the Input/Output portion of the Voyager IP system. Descriptions of individual components are contained in the legend below the diagram. Figure 3.5 Voyager IP Rear Input/Output Connections 1) Display Ports — Three Display Ports provide output for 4) SFP Cage 1 —...

  • Page 20: Voyager 12G Rear Input/Output Connections

    Voyager 12G Rear Input/Output Connections The following diagram displays the Input/Output portion of the Voyager 12G system. Descriptions of individual components are contained in the legend below the diagram. Figure 3.6 Voyager 12G Rear Input/Output Connections 1) Display Ports — Two Display Ports provide output for 5) SDI HD-BNC —...

  • Page 21: Rear Peripheral Connections

    Rear Peripheral Connections The following diagram Figure 3.7 displays the peripheral connections. The peripheral connections are the same for each version of the Voyager system. Descriptions of individual components are contained in the legend below the diagram. Figure 3.7 Rear Peripheral Connections 1) USB 3.1 Gen 1 Port —...

  • Page 22: Power Supplies

    Power Supplies The Voyager system has two identical hot-swappable power supply modules, located at the rear of the system on the left-hand side. Since the system requires a minimum of one power supply module to operate, only one module can be hot-swapped at a time.

  • Page 23: Hardware Installation

    Unpacking the Unit Unpack the Voyager system from the received shipping container(s), and check the contents against the packing list to ensure all items are included. If any items are missing or damaged, contact your sales representative or Ross Video for assistance.

  • Page 24: Attaching The Cables

    After the Voyager system is up and running, audio outputs can be assigned to each video channel. The Voyager system provides AES3id 75 ohm BNC outputs. If AES3 110 ohm connections are required, optional GearLite adaptors are available from Ross Video. For facilities requiring analog outputs, additional outboard analog to digital conversion equipment is also available from Ross Video.

  • Page 25: Powering Up The System

    • For the Voyager IP system, insert pluggable SFP connectors into the SFP cages and attach the networking cables to the connectors. Voyager systems provide SD/HD-SDI outputs. If your facility requires analog outputs, additional outboard digital to analog conversion equipment is available from Ross Video. Powering Up the System To power up the system: Press the Power button to begin the boot procedure.

  • Page 26: Hard Drive Maintenance

    Hard Drive Maintenance Voyager utilizes a software-based RAID system in conjunction with an ICH10 chipset on the system motherboard. This setup relies on the Windows operating system and host processor to perform all of the RAID functionality. Warning — Always use proper Windows shutdown procedure. NEVER HARD POWER OFF THE UNIT.
  • Page 27 Double-click the server under Host labelled Voyager. The Enter User Name & Password dialog box opens. Figure 4.2 Storage Manager - Login Enter the following: • Username — Voyager • Password — beyondinfinity From the Login Mode list, select Full Access. Click Login.

  • Page 28: Raid Array Consistency Check

    RAID Array Consistency Check It is important to check the Voyager RAID array for consistency. Consistency checks ensure that all drives are functioning and that damaged sections are repaired. It is recommended that consistency checks are performed on a weekly basis. ...

  • Page 29: Raid Array Drive Replacement

    RAID Array Drive Replacement If a single drive fails in the Voyager RAID array, the system is protected from data loss. The failed drive must be replaced as soon as possible, and the data on the failed drive must be rebuilt on a new drive to restore the system to fault tolerance.
  • Page 30 Click the Logical tab. The drives contained in the Voyager RAID array are listed in the Logical tab. Figure 4.6 Storage Manager - Logical Tab Unconfigured drives are highlighted by a red LED icon ( ) displayed to the right of the drive icon. Figure 4.7 Storage Manager - Drive Offline Voyager Maintenance Guide (v02) Hard Drive Maintenance •...
  • Page 31 Referring to the diagram below, remove the indicated failed drive and insert a new replacement drive of the same size or greater. Do not use a smaller drive. Figure 4.8 Media and System Drives For instructions on removing and replacing drives, refer to the sections: •...
  • Page 32 In the Confirmation dialog, click OK. Figure 4.10 Confirmation Dialog - Replace Missing Drive Right-click the drive again and select Make Drive Online. A confirmation dialog opens. Figure 4.11 Confirmation Dialog - Putting Drive Online Select the Confirm check box and then click Yes. To view the build progress: Select Manage >...

  • Page 33: Hardware Maintenance

    Hardware Maintenance This chapter provides information on maintaining the Voyager base system. Caution — Danger of Explosion if the system lithium battery is incorrectly replaced. Replace only with the same or equivalent type of battery recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions by a qualified service person.
  • Page 34 On the front of the drive sled, push the blue release button up to release the black handle. The drive sled is released from the drive bay. Gently pull the drive sled out of the drive bay using the black handle. As the drive sled is pulled from the drive bay, place a hand underneath it for support.

  • Page 35: Replacing A System Drive

    Using a Phillips head screwdriver, remove the screws from the drive sled. There are four screws in total. Gently lift the drive sled off the drive, placing it to one side on a flat surface. The drive sled is now empty and ready for the installation of a new drive. Replacing a System Drive To replace a system drive: Insert the new drive into the sled with the label facing downwards and the connectors at the open end of the...
  • Page 36 Insert and tighten the Phillips head screws in the screw holes. There are four screws in total. The drive is now ready to be re-inserted into the Voyager system. Use the drive bay map below to locate the drive bay in the Voyager system that matches the drive number on the drive sled being returned to the Voyager system.
  • Page 37 Slide the drive sled into the drive bay. Push the drive sled firmly into place. Close the black handle flush to the drive sled face to lock the drive into the drive bay. The blue LED beneath the drive sled should activate to indicate that the drive is connected to the system. Refer to “Hard Drive Maintenance”...

  • Page 38: Removing And Re-Installing The Top Panel

    Removing and Re-Installing the Top Panel The top panel of the Voyager system can be removed to gain access to internal components such as fans, cards, and the USB security dongle. Caution — Do not operate the Voyager system with the top panel removed. To remove the top panel of the Voyager system: Shutdown the Voyager system, remove all cabling, remove the system from the equipment rack, and place the system on a flat, non-slip surface.
  • Page 39 Lift the top panel off the chassis. To re-install the top panel Place the top panel onto the top of the Voyager system as follows: • Face the sides of the top panel down around the sides of the system. •...
  • Page 40 Gently slide the top panel into place, until a clicking noise is heard and the top panel is flush to the front top of the Voyager system. Insert and tighten the two thumbscrews into the back of the Voyager system. 5–8 •...

  • Page 41: Replacing Cooling Fans

    • the inside chassis fan • the rear chassis fan • the system drives fan There are two fans on the CPU cooler. To replace the CPU cooler fans, please contact Ross Video Technical Support for assistance.  The Voyager system must be shut down when replacing the cooling fans.
  • Page 42 Remove the retaining bar. Remove the screw securing the Geforce RTX 2080 TI card and then remove the card itself. Disconnect the front chassis fan power supply wire. 5–10 • Hardware Maintenance Voyager Maintenance Guide (v02)
  • Page 43 Open the front door of the Voyager system. Unscrew the two thumb screws on the front fan cage. Remove the front fan cage from the Voyager system. Voyager Maintenance Guide (v02) Hardware Maintenance • 5–11...
  • Page 44 10. Using a Phillips head screwdriver, remove the screws from the from the fan cage. There are four screws in total. 11. Remove the fan from the fan cage. To install the front chassis fan: Insert the new fan into the fan cage. 5–12 •...
  • Page 45 Insert and tighten the Phillips head screws in the screw holes. There are four screws in total. Insert the front fan cage in the Voyager system with the fan wire inside the Voyager chassis. Tighten the two thumb screws on the front fan cage. Voyager Maintenance Guide (v02) Hardware Maintenance •...
  • Page 46 Close the front door of the Voyager system. Connect the front chassis fan power supply wire. Replace the Geforce RTX 2080 TI card and secure the card with the screw. 5–14 • Hardware Maintenance Voyager Maintenance Guide (v02)
  • Page 47 Put the retaining bar back in place. Secure the retaining bar with the screw. 10. Replace the top panel. Refer to the section “Removing and Re-Installing the Top Panel” on page 5–6 for instructions. Voyager Maintenance Guide (v02) Hardware Maintenance • 5–15...

  • Page 48: Replacing The Inside Chassis Fan

    Replacing the Inside Chassis Fan To remove the inside chassis fan: Make sure the Voyager system is shut down. Remove the top panel from the Voyager system. Refer to the section “Removing and Re-Installing the Top Panel” on page 5–6 for instructions. Disconnect the inside chassis fan power supply wire.
  • Page 49 To install the inside chassis fan: Insert the fan in the fan cage. Using a Phillips head screwdriver, insert and tighten the screws in the fan cage. There are four screws in total. Connect the middle chassis fan power supply wire. Replace the top panel.

  • Page 50: Replacing The Rear Chassis Fan

    Replacing the Rear Chassis Fan To remove the rear chassis fan: Make sure the Voyager system is shut down. Remove the top panel from the Voyager system. Refer to the section “Removing and Re-Installing the Top Panel” on page 5–6 for instructions. Disconnect the rear chassis fan power supply wire.
  • Page 51 To install the rear chassis fan: Insert the fan. At the rear of the chassis, use a Phillips head screwdriver to insert and tighten the screws in the fan cage. There are four screws in total. Connect the rear chassis fan power supply wire. Replace the top panel.

  • Page 52: Replacing The System Drive Fan

    Replacing the System Drive Fan To remove the drive cage fan: Make sure the Voyager system is shut down. Remove the top panel from the Voyager system. Refer to the section “Removing and Re-Installing the Top Panel” on page 5–6 for instructions. Disconnect the system drive fan power supply wire.
  • Page 53 To install the system drive fan: Insert the system drive fan into the system drive cage. The fan casing will click when the fan is secured to the system drive cage. Connect the system drive fan power supply wire the system drive cage. Replace the top panel.

  • Page 54: Accessing The Usb Security Dongle

    Accessing the USB Security Dongle You may be required to remove or replace the USB security dongle if instructed to do so by Ross Video Technical Support. To access the USB security dongle: Remove the top panel from the Voyager system.

  • Page 55: Replacing Power Supplies

    — Hazardous voltages capable of delivering electric shock remain within the power supply module for a period of time after removal from the system. Ross Video power suppliy modules are intended to be factory serviced by qualified Ross Video service personnel only. Users should only remove and replace the power supply modules.

  • Page 56: Installing A Power Supply Module

    While pushing up on the silver release lever, hold the removal handle and gently pull on the power supply module to disengage it from the power supply bay. Support the power supply module with your other hand, and continue pulling until the module is completely removed from the power supply bay.

  • Page 57: Appendix A: Matrox Sdi I/O Cables

    Appendix A: Matrox SDI I/O Cables This appendix provides information on the Matrox video breakout cable connectors for the Voyager base system. Matrox SDI Video Input/Output Cables Provides SDI video input and output. Figure A.1 Matrox SDI Input/Output Connections DSX LE4 FH / 8 Model SD/HD-SDI Default (2 in, 6 out) UHD Mode (8 out)

  • Page 58: Matrox Audio Cables

    Matrox Audio Cables Provide audio input/output. Figure A.2 Matrox Audio Input/Output Cables A–2 • Appendix A: Matrox SDI I/O Cables Voyager Maintenance Guide (v02)

  • Page 59: Appendix B: Matrox 12G I/O Cables

    Appendix B: Matrox 12G I/O Cables This appendix provides information on the Matrox video breakout cable connectors for the Voyager base system. Matrox 12G Video Input/Output Cables Provides SDI video input and output. Figure B.1 Matrox 12G Input/Output Connections DSX LE5 12G Model Channel Channel Channel...

  • Page 60: Appendix C: Aja Corvid 88 I/O Cables

    Appendix C: AJA Corvid 88 I/O Cables This appendix provides information on the AJA Corvid 88 BNC connections for the Voyager system. The Corvid 88 high-density, multi-stream, multi-format Gen2 PCIe I/O card is designed for applications that require multiple simultaneous input and output streams and provides 8 BNC connections. Each BNC connection can be set programmatically as either an input or output and each can support a different video format, provided all formats use the same clock timing.

  • Page 61: Bnc Connection Pinout

    BNC Connection Pinout Figure C.2 BNC Connection Pinouts 1 to 4 3G-SDI Video input 5 to 8 3G-SDI Video output House reference GenLock signal Appendix C: AJA Corvid 88 I/O Cables • C–2 Voyager Maintenance Guide (v02)
  • Page 62 Contact Us Contact our friendly and professional support representatives for the following: • Name and address of your local dealer • Product information and pricing • Technical support • Upcoming trade show information Telephone: +1-844-652-0645 (North America) Technical +800 1005 0100 (International) Support After Hours Emergency: +1 613 •...

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