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Troubleshooting
OPERATION IN CASE OF EMERGENCY
In the event of an emergency you should:
•
Switch off all controls.
•
Switch the appliance off at the power point or at the fuse box.
•
Call the Residentia Support Team on 1300 11 HELP (4357).
Some minor faults can be fixed by referring to the instructions given in the Troubleshooting section
below. There is also a self-help section online at https://support.residentiagroup.com.au/
TROUBLESHOOTING
DESCRIPTION
POSSIBLE CAUSE
Appliance does not
Door is not closed properly.
start
Clothes are stuck.
Door can´t be opened Safety protection is activated.
Water leakage
Connections are not tight enough.
Detergent residues
Detergent is damp and/or clotted.
in the detergent
dispenser
Indicator or display
PC board or harness have.
does not work
connection problems.
Abnormal noise
Transport bolts still in place.
Floor is not solid or level.
ERROR CODES
DESCRIPTION
POSSIBLE CAUSE
E30
Door is not closed properly.
E10
Water injecting problem during
wash cycle.
E21
Overtime water draining.
E12
Water overflow.
EXX
Others.
SOLUTION
Close the door properly and restart.
Check the laundry.
Disconnect the power and restart.
Check and fasten the water inlet pipe.
Check and clean the outlet hose.
Clean and wipe the detergent
dispenser dry.
Switch off the power and check if the
mains plug is connected properly.
Check if the transport bolts have been
removed.
Make sure the appliance is installed on
a solid and level floor.
SOLUTION
Close the door properly and restart.
Check if the water pressure is high
enough.
Straighten the water pipe.
Clean the inlet valve filter.
Check the drain hose for blockage.
Restart the appliance.
Restart the appliance. If problem
persists, please contact the
customer service.
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