Sony COM-2 Operating Instructions Manual page 177

177
177
Troubleshooting
Symptom
The touch panel does not
function properly.
When the buttons are
pressed, there are
no key sounds.
The date and time are
reset.
File transferring or
downloading failed.
You forgot or lost the
password for the unit.
If you have any questions about this product:
Visit:
http://www.sony.com/mylo
Contact:
Sony Customer Information Services Center at 1-866-420-7669
Write:
Sony Customer Information Services Center
12451 Gateway Blvd., Ft. Myers, FL 33913
For an accessory or part not available from your authorized dealer,
call:
1-800-488-SONY (7669)
Cause or corrective action
 The panel protection sheet or the privacy filter is not
placed properly. Place it precisely again, if it is between
the LCD screen and the frame, or over the frame. Please
make sure no dust gets on the adhesive, and no air
bubbles are formed. If you use other than the Sony
Screen Protector (sold separately), it may interfere with
the touch panel operation.
 Calibration of the touch panel was not processed
properly. Press the RESET button using the stylus to
reboot the unit (  page 15), and calibrate the panel
again using the Operation key (  page 153).
 Check the POWER/HOLD switch is not set to "HOLD"
(  page 15).
 Check that "Key Sound" is on (  page 153).
 Music or video file is playing back. In some cases, the
unit stops to beep during music or video playback even
if "Key Sound" is on.
 If the battery runs out, or if the battery pack is replaced,
the unit's date and time settings may be reset. Follow the
on-screen instructions to set the date and time.
 The RESET button was pressed. Follow the on-screen
instructions to set the date and time.
 There is no free space in the internal memory. Make
more free space by taking 1 or more of the following
actions:
Delete 1 or more files using the File Manager.

Connect the unit to a computer using the supplied

USB cable, and delete files using the computer.
 "Master Reset" should be performed. Press "Fn, " "Sym"
and "BS" keys on the keyboard simultaneously for 5
seconds. Note that this operation restores all of the
settings to factory default conditions, and all the files
and folders in the internal memory, including mylo
Widgets and the input assist dictionary, will be erased.
Table of
Contents
mylo

Widget
Web
RSS/
Podcast
AIM

Skype

Yahoo!

Messenger
Google
Talk

Music
Photo
Video
Camera
Tools
Index