Table of Contents
Advertisement
– Bluetooth devices
– Microwave ovens
– Fluorescent lighting
– Cordless phones / baby monitors
– Motion sensors
Temporarily switch off devices in turn until you have identified the device
causing the interference, then remove or reposition the offending device(s).
• Interference (electrical and electronic devices) — Interference caused by
electrical and electronic devices or equipment and their associated cabling
could generate an electromagnetic field which may interfere with the Wi-Fi
signal. Temporarily switch off devices in turn until you have identified the
device causing the interference, then remove or reposition the offending
device(s).
Slow connection / frequent connection dropouts
If you experience slow connection speeds or a connection that regularly
drops out, work through the 'Cannot find network' and 'Cannot connect to
the network' troubleshooting above.
7.5 Web interface access troubleshooting
Before troubleshooting problems with accessing the router's web interface,
ensure that you have followed the relevant 'RayNet connection' details for
wired devices or the 'Accessing the web interface' instructions provided in
the router's installation and operation instructions and performed a power
cycle/reboot of the router. The troubleshooting information below can be
used if you are still experiencing problems accessing the web interface.
Web interface not available
If you cannot access the router's web interface it could be for one of the
following reasons:
No connection
Your device must have either a wired connection to one of the router's
RayNet connections or be connected to the router's Wi-Fi access point to
access the web interface.
Troubleshooting
Unsupported browser
The web interface can be accessed using the following supported browsers:
Chrome, Firefox, Edge and Safari. Internet explorer (IE) is NOT supported.
If you experience problems using generic browsers on a mobile device try
using one of the listed supported browsers instead.
IP address
Your device's IP address must be in the same range as the router's IP
address. By default most Wi-Fi and ethernet connections are configured to
obtain an IP address automatically. This will ensure your device's and router's
IP address are in the same range. If your device is assigned a static IP address
then it must be in the same range as the router's IP address. Your router's
IP address can be found on an MFD's Network settings tab: Homescreen >
Settings > Network. Then select Raymarine Yachtsense Link from the list of
network devices, and select the Product Info option, alternatively you could
use a network discovery tool to identify the router's IP address.
VPN blocking access
Some VPNs can block access to the router's web interface. If you use a VPN
ensure it is disconnected before trying to access the web interface.
DNS not resolving
If for some reason your device cannot resolve the 'yachtsense.raymarine.com'
address then try entering the routers IP address instead (e.g.: '198.18.0.239').
7.6 Mobile / cellular data troubleshooting
No Internet connection
If you cannot access the Internet, and the Status for the Cloud and/or Mobile
network connection is showing in the Raymarine mobile app or the Router
Status page as Not in use, Not connected, or Error, it is most likely that the
APN settings for your SIM card provider are incorrect:
65
Advertisement
Table of Contents
Troubleshooting
