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Troubleshooting continued...
Issue
Battery not charging
The tips above are meant as a basic guide. Do not attempt to repair the scooter
without proper knowledge and skill. Please contact our technical support for help
with any scooter issues and possible solutions or seek the expertise of a local
technician experienced in scooter repair.
Warranty
The limited warranty as contained herein is exclusive and in lieu of all
other warranties expressed or implied. There are no warranties that
extend beyond the description in this limited warranty.
GIO Electric guarantees this product, including charger, motor, controller,
to be free of manufacturing defects for a period of 12 months. All warranty
periods commence from the date of shipment.
This limited warranty does not cover normal wear and tear items/parts.
(tires, brake pads, cables, etc) It does not cover the product issues due to
misuse, neglect, or accident. Nor any damage, failure, or loss caused by
improper assembly, set up, storage, maintenance, or improper servicing.
For any request regarding warranty, spare parts or replacement devices
do not hesitate to contact us by phone or e-mail. Have your order number
ready before contacting us.
E-Mail: support@gioelectric.zendesk.com - Tel: 1-855-907-4211
Possible Cause
Defective wall socket
Loose external connection
Loose internal connection
Defective charger
Defective battery
Solution
Check power or use a different
outlet
Check that charger is securely
plugged into wall socket and
charging socket on the scooter
Check connections near the
battery and charging socket,
tighten loose connections
Replace charger
Replace battery
18
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