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Performing a Return
In the event that a customer wants to return items for a refund, they must swipe the card they want the refund to be
processed on, and the employee must enter the last 4 digits of the card number. See below for more details.
1. After you've selected Credit to process the
return in CRE, the PINpad will prompt you
to Enter Manager ID & Password. Once
you've entered credentials, select Enter.
2. Insert or swipe the card you want the
refund to be processed on.
3. If swiped, it will prompt you for the last 4
digits of the card, Use the number pad to
enter these, and then press the green
button to submit. An approval message will
appear when the refund is complete.
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