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Heartland Ingenico Move Manual

5000 emv certified pinpad with global payments canada
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One Blue Hill Plaza, 16
Floor, PO Box 1546
Pearl River, NY 10965
1-800-722-6374
(Voice) 845-920-0800 (Fax) 845-920-0880
Ingenico Move/5000 EMV Certified
PINpad with Global Payments Canada
Cash Register Express now supports payment processing with EMV chip enabled cards through
the Ingenico Move/5000 EMV PINpad device. This document provides step-by-step instructions
on installation and usage of the Move/5000 with Cash Register Express.
Note: To use Global Payments EMV as a payment processor, you must be using version 12.8001
or above.
1 |
P a g e

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Summary of Contents for Heartland Ingenico Move

  • Page 1 PINpad with Global Payments Canada Cash Register Express now supports payment processing with EMV chip enabled cards through the Ingenico Move/5000 EMV PINpad device. This document provides step-by-step instructions on installation and usage of the Move/5000 with Cash Register Express.

  • Page 2: Table Of Contents

    TABLE OF CONTENTS CONNECTING POWER TO MOVE/5000 DEVICE CONNECTING MOVE/5000 PINPAD TO EXISTING WIRELESS NETWORK CONFIGURE WIFI COMMUNICATION PORT CONFIGURE RECEIPT PRINTING CONFIGURING CRE/RPE FOR USE WITH GLOBAL PAYMENTS EMV ENABLING ON-SCREEN SIGNATURE (OPTIONAL) CONFIGURE PINPAD FOR DEBIT CASH BACK FEATURE (OPTIONAL) PERFORMING A CREDIT CARD SALE PERFORMING A CREDIT CARD SALE USING AN EMV ENABLED CARD PERFORMING A CREDIT CARD SALE USING A CONTACTLESS ENABLED CARD...
  • Page 3 Document Version Date Author Description of Changes October 24, 2019 1st Release IMPORTANT NOTES & PREREQUISITES:  CRE must be on version 12.8001 or higher to use the Move/5000.  Each Move/5000 device needs its own wired internet connection and unique IP address. It cannot use the same internet cable connected to the PC.

  • Page 4: Connecting Power To Move/5000 Device

    Connecting power to Move/5000 Device Important: Every register processing card transactions MUST have its own unit. Also, settlements must be run Move 5000 through CRE on each register that has a unit connected and processing card transactions. Move/5000 1. Here is what the device looks like. 2.
  • Page 5 5. The PINpad will turn on and make a beeping sound when the connection is properly established. Note: The device must stay connected to a power source, or be fully charged before proceeding to the next section. P a g e...

  • Page 6: Connecting Move/5000 Pinpad To Existing Wireless Network

    Connecting Move/5000 PINpad to Existing Wireless Network Before starting this process, you must have the Move/5000 connected to a power source or fully charged. If the screen turns off, select the green button on keypad to turn screen back on. (This only happens when the device isn’t connected to power source.) 1.
  • Page 7 3. Enter the Admin Name & Password, then press the green button on the keypad. 4. Select Communications (2). 5. Select Wi-Fi (3). 6. Select WiFi Easy Conn (1). P a g e...
  • Page 8 7. Select Wireless Network. 8. Enter WIFI Password using on screen keyboard. 9. Select Advanced Setup (2). 10. Select IP Settings (2). Note: Make sure WiFi is toggled On. 11. Select WiFi Static IP (2) and select Enter. P a g e...
  • Page 9 12. If you’re okay with the IP address that the PINpad obtained automatically, select the green circle icon, or press the green button on the keypad to accept and commit values. NOTE: If you wish to use a specific IP that differs from what was obtained, enter it in the TerminalIP before accepting and committing values.
  • Page 10 15. Select PRINT so you have a hard copy of the WIFI PARAMS. Keep this handy as you will need it later. 10 | P a g e...

  • Page 11: Configure Wifi Communication Port

    Configure WiFi Communication Port Follow the instructions below to set up communication between CRE and the Ingenico Move/5000 device. 1. With the PINpad powered on, touch the screen to stop the screen saver, then select ADMIN. 2. Scroll down and select Misc. Options or press 8 on the keypad.
  • Page 12 3. Enter Manager ID & Password and select Enter or press the green button on the keypad. 4. Select Semi-integrated (1). 5. Select Communication Type (2). 6. Select Enter. 12 | P a g e...
  • Page 13 7. Enter a port number. In this example we’re using 100. You can use 443. Select Enter. Note: Record this port number for later configuration in CRE. 13 | P a g e...

  • Page 14: Configure Receipt Printing

    Configure Receipt Printing This is to configure the PINpad to print through CRE’s receipt printer. 1. With the PINpad powered on, touch the screen to stop the screen saver, then select ADMIN. 2. Scroll down, then select Misc. Options or press 8 on the keypad.
  • Page 15 3. Enter Manager ID & Password and select Enter or press the green button on the keypad. 4. Select Semi-integrated (1). 5. Select Receipt Options (3). 15 | P a g e...
  • Page 16 6. Select ECR (1), then select Enter. 7. Press the red button on the keypad until you’re back at the startup screen. 16 | P a g e...

  • Page 17: Configuring Cre/Rpe For Use With Global Payments Emv

    Configuring CRE/RPE for use with Global Payments EMV You can configure CRE to communicate to the Pin Pad by following the step below. 1. Select the Manager or Options button and enter the credentials if prompted. 2. Select Setup then, Setup Screen. 3.

  • Page 18: Enabling On-Screen Signature (Optional)

    Enabling On-Screen Signature (Optional) Configuring this option will allow the customer to sign on the screen and the signature will print on the receipt. If it’s not enabled the receipt will print a signature line for the customer to sign. 1.
  • Page 19 6. After the PINpad completes a credit card transaction, CRE will prompt for customer signature. 7. Sign using the touch screen and then select Done. Note: Signature will print on both receipts. 19 | P a g e...

  • Page 20: Configure Pinpad For Debit Cash Back Feature (Optional)

    Configure PINpad for Debit Cash Back Feature (Optional) Configuring this feature will prompt the customer for cash back when doing a debit sale. Batch must be closed before performing this change. Follow Instructions below. 1. With the PINpad powered on, touch the screen to stop the screen saver, then select ADMIN.
  • Page 21 3. Enter Admin Name & Password, then select Enter or press the green button on the keypad. 4. Select Trans Options or press 4 on the keypad. 21 | P a g e...
  • Page 22 5. Select Debit or press 2 on the keypad. 6. Select CashBack or press 1 on the keypad. 7. Select Debit and press Enter. 22 | P a g e...
  • Page 23 8. Select CashBack Setup or press 2 on the keypad. On the CASHBACK SETUP screen, enter desired value for the CashBackLmt, then do the same for the three CashBackAmt boxes. Select the green button on the screen to confirm. Select the red button on the keypad until you are returned to the Splash Screen.

  • Page 24: Performing A Credit Card Sale

    Performing a Credit Card sale Now that CRE is configured to communicate with the PINpad, we can start processing credit card sales. To process a sale with the swipe card, follow these instructions. 1. After you’ve added items to an invoice and selected Credit in CRE, the PINpad will prompt you to Tap/Insert/Swipe a card, as depicted in this image.
  • Page 25 3. When prompted, Enter Last 4 digits of Card# using the keypad. 4. When the sale is complete, the PINpad will display a message similar to the one depicted on the left. 25 | P a g e...

  • Page 26: Performing A Credit Card Sale Using An Emv Enabled Card

    Performing a Credit Card sale using an EMV enabled card To complete a credit card sale with an EMV card, follow the steps below. 1. After you’ve added items to an invoice and selected Credit in CRE, the PINpad will prompt you to Tap/Insert/Swipe a card, as depicted in this image.
  • Page 27 3. Wait for the PINpad to approve the sale. Do not remove the card from the PINpad. 4. When the sale is complete, the PINpad will display, “Approved REMOVE CARD”. 27 | P a g e...

  • Page 28: Performing A Credit Card Sale Using A Contactless Enabled Card

    Performing a Credit Card sale using a Contactless enabled card To complete a credit card sale with a contactless card, follow the steps below. 1. After you’ve added items to an invoice and selected Credit in CRE, the PINpad will prompt you to Tap/Insert/Swipe a card, as depicted in this image.
  • Page 29 3. Wait for the PINpad to process the sale. 4. When the sale is complete, the PINpad will display an approval message as shown on the left. 29 | P a g e...

  • Page 30: Performing A Manual Card Entry

    Performing a manual card entry In the event that the PINpad is unable to read a credit/debit card, you can manually enter the card information by following the steps below. 1. After you’ve added items to an invoice and selected Credit in CRE, the PINpad will prompt you to Tap/Insert/Swipe a card, as depicted in this image.
  • Page 31 4. Enter Manager ID and Password, then select Enter. 5. Answer the Card Present? Prompt by selecting Yes or No. Note: If you select Yes, skip to step 7. 31 | P a g e...
  • Page 32 6. If prompted, Enter CVC from the back of the credit card using the keypad on the device. Note: This prompt should display only for “card not present” scenarios. 7. When the sale is complete, the PINpad will display an approval message similar to the one pictured on the left.

  • Page 33: Performing A Debit Card Sale

    Performing a Debit Card sale To complete a debit card sale, follow the steps below. Please note that this pertains to EMV debit cards only. 1. After you’ve added items to an invoice and selected Credit in CRE, the PINpad will prompt you to Tap/Insert/Swipe a card, as depicted in this image.
  • Page 34 4. Using the keypad, Enter PIN when prompted. 5. Wait for process to complete. 6. When the sale is complete, the PINpad will display an approval message similar to the one pictured on the left. 34 | P a g e...

  • Page 35: Performing A Debit Card Sale With Cash Back (Optional)

    Performing a Debit Card sale with cash back (optional) To complete a debit card sale with cash back, follow the steps below. Please note that this pertains to EMV debit cards only. 1. After you’ve added items to an invoice and selected Credit in CRE, the PINpad will prompt you to Tap/Insert/Swipe a card, as depicted in this image.
  • Page 36 3. When prompted, select Yes for cash back. 4. Select one of the pre-defined CASH BACK AMOUNTS or select Other to enter another amount. In this example, we have selected $10.00. Note: Amount must not exceed the CashBackLmt amount set in the cash back options in the PINpad.
  • Page 37 5. Verify that the totals are correct and select Accept to proceed. 6. When prompted, Select Account type. 37 | P a g e...
  • Page 38 7. Enter Pin number, then select green button on keypad. 8. When the sale is complete, the PINpad will display an approval message similar to the one pictured on the left, including the cash back amount. 38 | P a g e...

  • Page 39: Performing A Return

    Performing a Return In the event that a customer wants to return items for a refund, they must swipe the card they want the refund to be processed on, and the employee must enter the last 4 digits of the card number. See below for more details. 1.

  • Page 40: Performing A Void

    Performing a Void In the event that you have to void a sale, you must enter the sales reference number on the PINpad. You can find the APPR CODE and REF numbers on the receipt of the invoice. See below for more details. 1.
  • Page 41 5. Select Yes to confirm the void. 6. When the void is complete, the PINpad will display an approval message. 41 | P a g e...

  • Page 42: Performing A Settlement/Batch Close

    Performing a Settlement/Batch Close To settle your batch at the end of the day, you must initiate the settlement in CRE, and then enter credentials on PINpad to complete the action. 1. Select the Manager or Options button and enter the credentials if prompted. 2.
  • Page 43 4. The PINpad will prompt you to Enter Manager ID & Password. Once you’ve entered credentials, select Enter. 5. Press Yes to start the settlement. 6. Verify the settlement preview then Select Accept. 43 | P a g e...
  • Page 44 7. Wait for device to connect to processor. 8. Once the batch has been confirmed and approved, the PINpad will display a message to that effect, and will print a settlement report. 44 | P a g e...
  • Page 45 9. The PINpad will ask you if you’d like to Print Reports? Answer Yes to print a detailed report, or No to proceed with the settlement without the report. 10. Wait for the settlement to finalize. Note: Once the settlement is complete, CRE will display an settlement status message, and the PINpad will return to the splash screen.

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