Canon EOS R5C Advanced User's Manual page 218

Troubleshooting
List of Messages
Refer to this section if a message appears on the screen. The messages in this section appear in alphabetical
order. Note that for some messages, an indication of the card involved may appear above the message itself:
• [CFexpress], [
218
• [SD Card], [ ]: SD card (card 2, slot 2)
60 minutes have elapsed.
- Recording of the audio file will stop after 60 minutes but video recording will continue unaffected.
Accessing <...> Do not remove
- You opened the card compartment cover while the camera was recording on the card. Be sure to stop the recording
before removing the card.
An error has ocurred Turn the camera off, then on again
- An error has occurred. Turn off the camera. If the error persists, when the error message appears, turn off the camera
while you press and hold the MENU button. All the camera's settings will be reset except for the hour meter. Turn on
the camera again.
Attach a battery pack or DC Coupler.
- Usage of the USB power adapter has reached a determined period of time. Attach a battery pack or DC coupler to the
camera.
Attached lens accessory not supported by the camera. It may not work properly.
- The attached lens accessory is not supported. Some functions may not work correctly.
Attached lens not supported by the camera. It may not work properly.
- The attached lens is not supported.
Attached lens not supported by the camera. It may not work properly.
- The attached lens is not supported. Some functions may not work correctly.
Attached lens's firmware must be updated for the lens to work properly with this camera.
- For details about available firmware updates for the lens used, visit your local Canon website.
Battery communication error. Does this battery display the Canon logo?
- You attached a battery pack that is not recommended by Canon for use with this camera.
- If you are using a battery pack recommended by Canon for use with this camera, there may be a problem with the
battery pack or camera. Consult a Canon Service Center.
Buffer overflow. Recording was stopped.
- Recording was stopped because the card's write speed was too slow. Use a recommended card (A 33).
- Save your recordings and initialize the card (A 35).
b
Camera Lens communication error. Clean the lens's contacts and reattach the lens.
- The camera cannot correctly communicate with the lens due to dirty lens contacts. After the message disappears, the
i
icon appears on the screen. Clean the lens contacts with a soft cloth and reattach the lens.
Cannot play back
- The XF-AVC clip's file control information is corrupted or there was a decoder error. Turn the camera off and then on
again. If this does not solve the problem, consult a Canon Service Center.
* Corrupted file control information cannot be recovered. Cards or XF-AVC clips with corrupted file control information
cannot be read by the software (Canon XF Utility).
- Playback was stopped because the card's read speed was too slow. Use a recommended card for recording/playback
(A 33).
Cannot switch card slots
- There was an attempt to switch card slots while the camera is recording. Wait until recording is finished to change the
selected card slot.
CFexpress SD Card / SD Card
- This message appears when you switch the card slot in use or recording continued from one card to the other.
CFexpress SD Card / SD Card
- The card is almost full so recording will continue on the other card in approximately 1 minute.
CFexpress is getting hot. Recording may stop.
- CFexpress card became hot during recording. Recording may stop if the temperature rises further.
CFexpress is hot. Be careful when taking it out.
- CFexpress card became hot. Be careful not to drop the card when removing it.
]: CFexpress card (card 1, slot 1)
Audio (WAV) recording will stop.
CFexpress Switched
CFexpress Will switch in a moment