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TROUBLESHOOTING
Error
Meaning
Code
E02
Brake failure
Battery under-
E06
voltage
E07
Motor failure
E09
Controller failure
Communication
E10
receiving failure
Communication
E11
sending failure
BMS
E12
communication
failure
E13
Headlight failure
20
Troubleshooting
The brake is in a power-off state. Check whether the
left and right brake levers are reset. Check if the fault
disappears after opening the junction box and
unplugging the power-off switch. Contact Kogan.com
for support if problem persists.
The battery is Low and the fault code disappears after
the battery is fully charged.
The motor is faulty. Check whether the connector of
the motor's waterproof cable is loose. Contact
Kogan.com for support if problem persists.
The controller is damaged and the controller needs to
be replaced. After opening the junction box to replace
the controller, the fault is eliminated and the fault code
disappears. Contact Kogan.com for support if problem
persists.
The communication receiving line between the LCD
display and the controller is blocked. Open the junction
box; check whether the connectors of the LCD display
and the controller are firm. Reconnect the plug and
restart. Contact Kogan.com for support if problem
persists.
The communication sending line between the LCD
display and the controller is blocked. Open the junction
box, check whether the connectors of the LCD display
and the controller are firm. Reconnect the plug and
restart. Contact Kogan.com for support if problem
persists.
The communication sending and receiving Line
between the LCD display and the controller are
blocked. Open the junction box, check whether the
connectors of the LCD display and the controller are
firm. Reconnect the plug and restart. Contact
Kogan.com for support if problem persists.
The front light is damaged or the connector has poor
contact. Open the junction box, unplug and reinsert it.
Contact Kogan.com for support if problem persists.
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