Troubleshooting; None Of The Leds Are Lit; The Mode Led Is Amber Or Red; The Status Led Is Flashing Irregularly And The Nshield Edge Is Unresponsive For More Than A Few Minutes - Entrust nShield Edge Installation Manual

8. Troubleshooting

If the nShield Edge does not function as expected, check the symptoms against the
following conditions and try the suggested action. If these actions do not solve your
problem, contact https://nshieldsupport.entrust.com.

8.1. None of the LEDs are lit

The nShield Edge is not receiving power. Check that the USB cable is undamaged and
connected to the nShield Edge and computer. Try another USB port on the computer.

8.2. The Mode LED is amber or red

The nShield Edge is not in the Operational (O) mode. Press the Mode button to select
the Operational mode, and then press and hold the Clear button for a couple of seconds.
Wait a few seconds before using the nShield Edge.
8.3. The Status LED is flashing irregularly and the nShield
Edge is unresponsive for more than a few minutes
The nShield Edge has encountered an error. Disconnect the nShield Edge, wait a few
seconds, and then reconnect it.
8.4. The Security World Software does not detect the
connected nShield Edge
Disconnect the nShield Edge, wait a few seconds, and then reconnect it.
Run the enquiry command. If the command output says that the module is not found,
restart the hardserver by following the instructions in the nShield Edge and nShield Solo
User Guide.

8.5. Upgrading the firmware

If you are instructed to upgrade firmware of the nShield Edge, see the nShield Edge and
nShield Solo User Guide for instructions.
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