How To Request For Support - Renesas PROM Programming Adapter PCA7448 User Manual

7.4 How to Request for Support

After checking this manual, fill in the following information and email to your local distributor.
For prompt response, please specify the following information:
(1) Contact address
(2) Product information
• Company name
• Department
• Responsible person
• Phone number
• Fax number
• E-mail address
• Name of the programming adapter
• Serial number
• Date of purchase
• Target MCU
• Symptoms (Fails blank check/Cannot write a program/Fails verification etc.)
• Detailed symptoms
• How often does the problem occur? (2 out of 10 etc.)
• When did the problem start to occur? (Since purchase/Used to work correctly)
• Type name of the PROM programmer (Advantest R4945A etc.)
• Specified device when writing to PROM (M27C101 etc.)
• Specified programming area when writing to PROM
• Switch settings of the adapter when writing to PROM
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