Troubleshooting - Cardinal SB550 Installation And Technical Manual

The SB550 Remote Display is equipped with software that tests various portions of its circuitry
and verifies proper operation when powered ON. Should a problem be detected, a message
will be displayed. The following lists the messages displayed and their meaning:
SYMPTOM
Display does not light
Display is dark
Err01
(no communication)
Err02
(incorrect data format
received)
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TROUBLESHOOTING

POSSIBLE CAUSE
• Blown fuse
• Damaged AC power adapter
• Low voltage
• Indicator data format differs from the host
• The communication cable is not
connected correctly
• Format switches are not set correctly
• The host is not set correctly
• Unknown data format or incorrect data
format selected on host indicator
Over Range (upper dashes)
• This message indicates the weight on
the scale exceeds the SB550 display
capacity.
Below Range (lower dashes)
• On some indicators, the serial output will
stop when displaying an error code or if
in an "input" mode.
3601-0810-0M Rev C • SB550
SOLUTIONS
• Replace fuse
• Replace the AC power adapter
• Check the input voltage
• Check data format setup
• Check cable connection
• Refer to the SB550 Configuration
section to verify the Host Indicator
Serial Format is set correctly
Remove the weight from the scale.
•
Ensure the scale is at zero.
•
If the problem persists, contact your
•
scale service company.
• Correct the error condition on the
indicator.
• Cancel or complete the input
operation on the indicator.
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