Maserati Levante 2021 Owner's Manual page 294

In an Emergency
(Continued)
• The Help Call function may not be
available in the first minute after
starting the car.
The Help Call has priority over other
audio sources, which will be muted.
If you have a phone connected via
®
Bluetooth , it will be disconnected
and reconnected again at the end of
the call. Voice prompts will guide you
during the Help Call.
If a connection is made between a
service operator and your vehicle, you
understand and agree that operators
may, like any other Help Call, record
conversations and sounds in and near
your vehicle upon connection.
Only a safety operator can remotely
end the Help Call and, if necessary, call
back the vehicle eCall system. After the
call, you can still call the emergency
service operator to indicate additional
information by pressing the button
7
again.
In an Emergency, the connection and
the call to the operator of the Help
center will immediately be activated
and the following screen will be
displayed on the MIA App.
292
During the Help Call, if the user opens
another page and exits the screen, the
Help Call status bar will be shown on
all the other screens too, displaying
"HELP Call in Progress" in writing and
the call time, if available.
For further information, see the
"Maserati Intelligent Assistant™
(MIA)" guide.
Help Call Not Available Messages
The Help Call is not available in the
following cases:
• during a system update process;
• system error (generic fault, sim fault,
antenna, USB connection, etc..);
• the subscription to the service is not
active or has expired. In these cases,
the Help Call can be temporarily
unavailable.
NOTE:
If a customer has not subscribed to
Maserati Connected Services, the
Help Call will not be available. For
more details, see the official Maserati
website.
Assist Call
The Assist Call service is available only
where the user has an active assistance
coverage.
Assist Call requires the ignition device
to be in RUN or ACC position with a
properly functioning electrical system.
Owners have the ability to activate to
types of Assist Call:
• Roadside Assistance Call
Road Assistance provides 24 hours
/ 7 days of assistance in case of
vehicle-related problems (towing, flat
tire, etc..) and dispatches roadside
assistance to the vehicle's location.
Enter the "Assist Call" menu of
the "Apps" and touch the "Road
Assistance" soft-key.