Troubleshooting - Keurig K-Supreme Plus Smart Use & Care Manual

Troubleshooting

Grounds in Your Coffee
Grounds may have gathered in the exit or entrance needles and can
be cleaned using a straightened paper clip or similar tool.
• Clean the exit needle of the K-Cup® Pod Holder. Refer to the
Exit Needle care instructions.
• Clean the coffee maker entrance needles. Refer to the Entrance
Needle care instructions.
For optimal enjoyment and to limit grounds in your cup during hot
water brews, or when transitioning from brewing a coffee pod to
a non-coffee pod (i.e. tea or cocoa), clean the exit and entrance
needle per the instructions provided and perform 2 cleansing brews.
Excessive Grounds in the K-Cup® Pod Assembly Housing
Do not use already-punctured pods. That may result in
grounds escaping through holes in the lid.
Coffee Maker Will Not Close or Brew with My K-Cup®
Due to the number of entrance needles, older My K-Cup® Reusable
Coffee Filters may not be compatible with the coffee maker.
The compatible My K-Cup® filter will have five holes on its lid.
Recommended Brew Settings Are Not Provided or a Keurig®
K-Cup® Pod is Not Recognized
First, make sure your coffee maker is connected to Wi-Fi® to enable
BrewID . Next, ensure the pod that was used was a Genuine Keurig®
TM
K-Cup® pod by finding the Keurig® logo on the pod's lid. If recyclable* K-Cup® pod by finding the Keurig® logo on the pod's lid. If
a Keurig® pod's lid is already punctured, it may not be recognized. Try
again with an unpunctured pod.
If the coffee maker continues not to recognize Keurig® pods, contact
Customer Service.
Coffee Maker Does Not Have Power or Shuts Off
• Plug coffee maker into its own grounded outlet. If the electric
circuit is overloaded with other appliances, your coffee maker may
not function properly. The coffee maker should be operated on its
own circuit, separate from other appliances.
• For energy savings, the coffee maker automatically turns off
5 minutes after the last brew.
• If the coffee maker still doesn't have power, contact
Customer Service.
Helpful Hints
Water quality varies greatly. If you notice an undesirable
taste in your beverage (such as chlorine or mineral tastes),
we recommend using a Keurig® Water Filter, bottled, or filtered
water. Do not use distilled water.
Service
Beyond these recommended cleaning and maintenance procedures,
this coffee maker is not user serviceable. For service, please refer to
the Warranty section of this guide.
Storage
Empty the water reservoir before storing or transporting and
take care to ensure that you store your coffee maker in a safe and
frost-free environment. When you prepare to use it after storage,
we recommend rinsing the water reservoir with fresh water and
descaling the coffee maker as detailed in the Descaling your
Coffee Maker section.
How do I connect my coffee maker if I skipped connecting it out of
the box?
Make sure you have your home Wi-Fi® password ready.
First, download the Keurig® app and select Get Connected to
create an account.
If you already have the Keurig® app, go to settings in the app, select
Connect a Coffee Maker, then Get Started. Scan the QR code on the
back of the coffee maker.
Next, press both arrows at the same time on the coffee maker
to open Settings. Press the right arrow to continue to the Wi-Fi®
settings. Press the K button followed by the right arrow to Connect.
Tap LINK in the app. Follow the in app instructions.
Coffee Maker Will Not Brew
If you see the add water warning, add water to the water reservoir.
• A minimum of 177 ml/6 oz of water is required to brew. Add an
additional 59 ml/2 oz of water to the reservoir to ensure the
minimum fill level has been met, then press the BREW button.
Repeat until the coffee maker begins to dispense.
Make sure the water reservoir is seated properly in its base. If the add
water warning persists even after refilling, contact Customer Service.
Brewing a Partial Cup
• The exit needle may be clogged. Refer to the Exit Needle
care instructions.
• Clean the K-Cup® Pod Holder, see K-Cup® Pod Holder care
instructions.
• The coffee maker may need to be descaled. If you have repeated
the descale procedure on your coffee maker two times and it is
still only brewing a partial cup, contact Customer Service.
If you plan to move your coffee maker to a different location, turn
the coffee maker off, unplug it, and empty the water reservoir.
If your coffee maker has been in an environment below freezing,
please be sure to let it warm to room temperature for at least
2 hours before using.
Click or Call!
Have Questions?
We're here to help. Visit support.keurig.ca for
step-by-step videos on cleaning, descaling, and more.
Still Need Help?
Give us a call at
1-800-361-5628