Recommended Spare And Replacement Parts; Return Of Equipment Within North America; Return Of Equipment Outside North America - Siemens APACS+ Installation And Service Instruction

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3.4 Recommended Spare and Replacement Parts

There are no recommended spare parts for the Remote I/O Rack. A replacement Remote I/O Rack and any of
its accessories, attachments, and options can be ordered from one of the addresses in the Warranty statement
or through your local Siemens Moore representative. Part numbers for these items are provided in section 5.

3.5 Return of Equipment Within North America

To return a Remote I/O Rack:
1. Call the Repair Order Group at (215) 646-7400, ext 4RMA (4762) weekdays between 8:00 a.m. and
4:45 p.m. eastern time to obtain an RMA number. Mark the RMA number prominently on the outside of
the shipment.
2. When calling for an RMA number, provide the reason for the return. If returning equipment for repair,
failure information (e.g., error code, failure symptom, installation environment) will be requested.
Supply a purchase order number for non-warranty repairs.
Material Safety Data Sheet
A Material Safety Data Sheet (MSDS) must be included with each item being returned that was stored or
used anywhere hazardous materials were present.
Packaging
Package the Remote I/O Rack in its original shipping materials. Otherwise, package it for safe shipment or
contact the factory for shipping recommendations. An I/O module must be placed inside a static shielding
bag to protect it from electrostatic discharge.
3.6 Return of Equipment Outside of North America
Contact the appropriate Siemens Moore product support group listed in section 1.2 of this document.
Provide the reason for the return and request equipment packaging and shipping instructions. For non-
warranty repairs, supply a purchase order number.
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January 2001