Rice Lake SST4 Technical Manual
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Rice Lake SST4 Technical Manual

Rice Lake SST4 Technical Manual

Thermal label, washdown printer
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SST4
Thermal Label, Washdown Printer
Technical Manual
April 22, 2022
PN 212602 Rev A

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  • Page 1 SST4 Thermal Label, Washdown Printer Technical Manual April 22, 2022 PN 212602 Rev A...
  • Page 2 All information contained within this publication is, to the best of our knowledge, complete and accurate at the time of publication. Rice Lake Weighing Systems reserves the right to make changes to the technology, features, specifications and design of the equipment without notice.
  • Page 3 Initial manual release with the launch of the product Table i. Revision Letter History Technical training seminars are available through Rice Lake Weighing Systems. Course descriptions and dates can be viewed at www.ricelake.com/training or obtained by calling 715-234-9171 and asking for the training department.

  • Page 4: Table Of Contents

    Create Connection Between Computer and Printer via Wi-Fi ......... . 45 Rice Lake continually offers web-based video training on a growing selection of product-related topics at no cost.
  • Page 5 FCC Compliance..................77 Technical training seminars are available through Rice Lake Weighing Systems.
  • Page 6 SST4 Washdown Printer Rice Lake continually offers web-based video training on a growing selection of product-related topics at no cost. Visit www.ricelake.com/webinars www.RiceLake.com Visit our website...

  • Page 7: Introduction

    Introduction 1.0 Introduction This manual is intended for use by service technicians responsible for installing and servicing the SST4 washdown printer. Manuals and additional resources are available from Rice Lake Weighing Systems at www.ricelake.com/manuals Warranty information can be found on the website at www.ricelake.com/warranties...

  • Page 8: Product Overview

    SST4 Washdown Printer Product Overview Transportation Handle (this one used for opening enclosure) Washdown Enclosure Touch Panel Power Button Enclosure Clasp Feed Button Label Cover Plate Power Cord Figure 1-1. Printer Front View RFID module RFID module Calibration button Ethernet port...

  • Page 9: Setup

    2.0 Setup When setting up the SST4 printer, ensure that the unit is firmly placed on a sturdy, horizontal work surface that has sufficient work space around the perimeter of the unit. The unit opens towards the front so adequate space must be made available to allow the user to safely lift the cover of the unit and change out labels as needed.

  • Page 10: Interface Cable Installation

    Figure 2-2. Communications Cable Assembly 2. Pull the SST4 enclosure forward so that it hangs slightly off of table edge to allow access to the bottom access hole. 3. Remove communications cable plates by pushing with fingers up through the bottom access hole from the underside to dislodge the communications cable plates.
  • Page 11 7. Pass the communications cable through the printer base and main plate. Make sure that the cable end and printer communications socket match correctly. Figure 2-7. Communications Cable Comes Up Through Bottom of Hole 8. Push the entire SST4 enclosure unit back onto the table or other sturdy work surface. © Rice Lake Weighing Systems ● All Rights Reserved...
  • Page 12 SST4 Washdown Printer 9. Assemble the split seal plates back together with the cable in between (Figure 2-8). • Run finger across the split seal plates to ensure there is no dirt or oil on the surface prior to joining the two surfaces together.
  • Page 13 7/16'' socket and torque wrench. Tighten to 30 in/lb torque. IMPORTANT: Do not over tighten. Over tightening can break the studs from the base. Figure 2-13. Tighten Up The Entire Assembly © Rice Lake Weighing Systems ● All Rights Reserved...

  • Page 14: Loading The Label Roll

    SST4 Washdown Printer Loading the Label Roll This printer supports the following printing methods: • Thermal transfer printing (TTP) – Requires a ribbon for transferring a printed image to a medium. • Direct thermal printing (DTP) – Does not require a ribbon, only thermal paper.
  • Page 15 IMPORTANT: Do not apply too much pressure to avoid damaging the label stock. NOTE: When moving the label roll guide, hold it only by the end that is attached to the bracket, not by the top. © Rice Lake Weighing Systems ● All Rights Reserved...
  • Page 16 SST4 Washdown Printer 4. Load the label roll into the printer as shown in illustration below and pass it through the paper guide. 5. Pass the label stock through the adjustable sensor and up to the tear-off plate. NOTE: Remember to set the movable sensor to gap, black mark or tag hole by changing the position of the sensor with the adjustment wheel.
  • Page 17 Setup 6. The labels pass between the wall of the printer frame and the adjustable paper guide. 7. Return the printhead release lever to its original position. © Rice Lake Weighing Systems ● All Rights Reserved...

  • Page 18: Loading And Removing The Ribbon

    SST4 Washdown Printer Loading and Removing the Ribbon 1. Place a new ribbon on the ribbon supply hub. 2. The two illustrations below show how to install the ribbon depending on the ribbon type (ink side in or out). Ink Side In Ink Side Out 3.

  • Page 19: Connecting The Printer To The Host Computer

    Welcome screen displays first. On the Welcome screen, choose Standard Installation. The contents of the product CD can be downloaded from the SST4 product page at www.ricelake.com. 2. Confirm USB and power cables are connected and that the power is turned on. Once confirmed, click Next.
  • Page 20 SST4 Washdown Printer 3. Choose Download the latest version from GoDEX server or Install from this product disc. 4. As the printer driver and GoLabel are installing, a screen displays a progress bar. 5. Once the installation is complete, make and print labels with GoLabel or through the printer driver.
  • Page 21 CD. Select the icon for the driver file and click it to start the installation. The contents of the product CD can be downloaded from the SST4 product page at www.ricelake.com. 2. Follow the instructions on the screen. The Driver Wizard guides through the installation procedure. Select Install printer drivers.
  • Page 22 SST4 Washdown Printer 3. Specify the printer model. Godex ZX1200i 4. Specify the port used to connect the printer to the host computer. 5. Enter a printer name and assign the appropriate rights. Godex ZX1200i Godex ZX1200i www.RiceLake.com Visit our website...
  • Page 23 Finish to start copying the driver files. Wait until copying is complete, then finish the installation. Godex ZX1200i Godex ZX1200i 7. Once the driver installation is complete, the new printer should appear in the Printers and Faxes folder. Godex ZX1200i Godex ZX1200i © Rice Lake Weighing Systems ● All Rights Reserved...

  • Page 24: Usb Host

    • USB memory stick supports hot-plugging function; printer will create a folder “\LABELDIR” and switch User Flash to Extended Memory automatically while user plugs a USB memory stick into a SST4 printer. • Connect printer (with USB Stick plugged in) to PC via USB Device or Ethernet port and run “GoLabel” software to download Graphic, Font, Label Format, DBF and Command files to the printer.

  • Page 25: Operation

    Example: While a 10-label print job is running, press the FEED button to cancel the print job. If two of the labels have been printed, the remaining eight labels will not be printed. © Rice Lake Weighing Systems ● All Rights Reserved...

  • Page 26: Lcd Interface Introduction

    SST4 Washdown Printer LCD Interface Introduction 3.2.1 Getting Started Press the POWER button to turn on the printer, and the Start Up Screen appears. Power On If the printer is on Ready to Print status, the LCD screen should display the message Ready on the screen. Use the touchscreen to navigate the Home screen and other screens.
  • Page 27 Y-Offset Test Main Wizard Test ZX1200i V2.100 Self-Test page Tap “Test”. Screen displays options for Self-Test Out of Dump Mode page and Out of Dump Mode. 2022/02/01 10:15:31 Test Main Wizard © Rice Lake Weighing Systems ● All Rights Reserved...

  • Page 28: Keyboard Mode

    SST4 Washdown Printer Main Printer Settings Darkness to save setting changes and return to the Main menu page. Printer Codepage Speed Setting Language to return to the Main menu Sensor Auto Select page without saving any changes. Select Label Printer...

  • Page 29: Preview Label Function

    Label Recall Label Recall Label Prompt Print Quantity Keep tapping to next page. Print out selected label. NOTE: Display must be on the Home/Ready page to use the recall label function. © Rice Lake Weighing Systems ● All Rights Reserved...

  • Page 30: Lcd Interface Function

    SST4 Washdown Printer LCD Interface Function 3.3.1 Main Menu Page Main Printer Codepage Setting Language Label Printer Device Setting Control Recall Dump Label Mode Item Description Setting items for printer (e.g. Printing speed, darkness). Also includes a Printing Wizard for ease of printing.

  • Page 31: Device Page

    Setting items for LAN (e.g. Port NO., DHCP, Dynamic IP, Default Gateway, Subnet Mask). Setting items for LCD (e.g. Brightness, Contrast, Power Saving, Password). Setting items for Clock (e.g. Year, Month, Day, Hour, Minute). Table 3-2. Device Page Items and Descriptions © Rice Lake Weighing Systems ● All Rights Reserved...

  • Page 32: Setting Items In Setting Mode

    SST4 Washdown Printer 3.3.3 Setting Items in Setting Mode Item Details Darkness 0-19 Speed Auto Select Media Detection See-Through Reflective Sensor Select Label with Gaps Printer Setting Media Type Label with Marks Continuous Direct Thermal Printing Mode Thermal Transfer Tear-off Position...
  • Page 33 Contrast LCD Setting Power Savings Password Year Month Clock Setting Hour Minute Test Sample Pattern Select Memory Printer Control Clear Memory Calibration Reset to Default Table 3-3. Setting Item Details (Continued) © Rice Lake Weighing Systems ● All Rights Reserved...

  • Page 34: Status Of Lcd Interface

    SST4 Washdown Printer Item Details Darkness 2-5 or 7 Speed 0-19 Label with Gaps Wizard Media Type Label with Marks Continuous X-Offset Y-Offset Enable Clear Blind Disable Enable Make Device Visible Disable Bluetooth® Enable Disable PIN Code 0000 Search Devices...
  • Page 35 Lock On Setting Value pages, touch display icons to lock the value for preventing unexpected change. Unlock Touch display icons again to unlock the value. Table 3-4. LCD Interface Items © Rice Lake Weighing Systems ● All Rights Reserved...

  • Page 36: Label Calibration And Self Test

    SST4 Washdown Printer Label Calibration and Self Test 3.4.1 Label Calibration The printer can automatically detect and store label height. That means the host computer does not need to transmit the label height to the printer. 3.4.2 Self Test The self-test function checks whether the printer is functioning normally.

  • Page 37: Label Calibration Button

    Press Calibration button for 2 seconds, it uses auto-sensing to calibrate the label and ribbon’s parameters. Press NOTE: Press Calibration button is equivalent to the auto-sensing command “~S,SENSOR” that cancels on-printing-job and make the Label Calibration immediately. © Rice Lake Weighing Systems ● All Rights Reserved...

  • Page 38: Communications

    Installing the NetSetting Software The NetSetting software is used to manage the network configurations when connecting the printer via Ethernet port. It is available on the product CD or can be downloaded from the SST4 product page at www.ricelake.com To install NetSetting, please follow these steps: 1.

  • Page 39: The Interface Of Netsetting

    There are six tabs at the top of the interface window which can configure different types of network settings. The correct password is needed to enter the configuration pages for data security. NOTE: The default password is “1111”. The password can be changed from the “IP Setting” tab. © Rice Lake Weighing Systems ● All Rights Reserved...
  • Page 40 SST4 Washdown Printer IP Setting The IP Setting tab can change the printer name, port number, Gateway setting and the password for configuring the printer. The printer’s IP address can also be set to either DHCP or Static IP. Press Set button to apply the settings and Refresh button to refresh the setting values.
  • Page 41 SMTP (Simple Mail Transfer Protocol) or SNMP (Simple Network Management Protocol). Set or change the configurations of SMTP and SNMP on the Alert Path Setting tab. Press Set button to apply the settings and Refresh button to refresh the setting values. © Rice Lake Weighing Systems ● All Rights Reserved...
  • Page 42 SST4 Washdown Printer Alert Message Setting For the alert message notification function, decide which error cases need to be sent out to the operator. The alert messages can be set to be sent by SMTP, SNMP or both. Press Set button to apply the settings and Refresh button to refresh the setting values.
  • Page 43 Set or change the configurations of connected printer. Most key settings for the printer operation can be done by settings on this page. Press Set button to apply the settings and Refresh button to refresh the setting values. ZX1200i © Rice Lake Weighing Systems ● All Rights Reserved...
  • Page 44 SST4 Washdown Printer User Command The User Command tab provides a communication interface for the operator to control the printer. Input printer commands in the Input Command window and press Send Command button to send commands to the printer. For commands that return a response message, the response message displays in Output Message window.
  • Page 45 Start Download Firmware button. The printer firmware then can be updated remotely. In addition to updating the firmware, the Recover To Factory Settings button can be pressed to restore the printer configurations back to factory default. © Rice Lake Weighing Systems ● All Rights Reserved...

  • Page 46: Wi-Fi Module Option

    3. Remove the option cover and disconnect the connector. 4. Install Wi-Fi module and plug the connector back in. 5. Attach the Wi-Fi module with previously removed screw. NOTE: The wireless antenna kit is included with SST4 Wi-Fi option printers. See Section 5.3 on page 56 for wireless antenna kit installation.

  • Page 47: Setting Access Point (D-Link)

    2. Click WIRELESS SETUP on the left side of the setting page and enter into the AP settings page. 3. Click Save Settings button after the Wi-FI AP is completely set. After approximately 20 seconds, the setting of AP is stored and takes effect. © Rice Lake Weighing Systems ● All Rights Reserved...

  • Page 48: How To Execute Wi-Fi Tool

    SST4 Washdown Printer 4.2.4 How to Execute Wi-Fi Tool 1. Execute GoLabel Version V1.12. 2. Select ZX1200i printer model. 3. Click Save. 4. Execute the Wi-Fi Tool. www.RiceLake.com Visit our website...

  • Page 49: Setting Corresponding Items Between Wi-Fi Tool And Ap

    3. Approximately 15 seconds, LCD panel displays gray Wi-Fi icon, and it means that the Wi-Fi module is already detected by the printer. ZX1200i V2.100 2022/02/01 10:15:31 Test Main Wizard NOTE: The Setting content of Wi-Fi Tool should be corresponding with the setting of AP. © Rice Lake Weighing Systems ● All Rights Reserved...

  • Page 50: Check For Successful Wi-Fi Connection

    SST4 Washdown Printer 4.2.6 Check for Successful Wi-Fi Connection After 8~10 seconds, the Wi-Fi icon changes from gray to purple and it means that the Wi-Fi connection has been successfully created. ZX1200i V2.100 ZX1200i V2.100 2022/02/01 2022/02/01 10:15:31 10:15:31 Test...

  • Page 51: Create Connection Between Computer And Printer Via Wi-Fi

    4. Click Save. 5. Select Virtual Terminal and enter “~B” into Command: field, and then click Send. The Wi-Fi connection is working if the printer returns related information automatically. BOOT :2.005 F/W:ZX1600i V2.006 © Rice Lake Weighing Systems ● All Rights Reserved...

  • Page 52: Options

    (Section 5.3 on page NOTE: See Table 2-1 on page 3 for a list of all the SST4 printer variations and the options they each include. The wireless antenna kit is included with SST4 Wi-Fi option printers. Internal Rewind Option Use the following procedures for the internal rewind option on the SST4 printer.

  • Page 53: Liner Rewind Operation

    4. Close TPH rotary arm. The printer is ready to print. NOTE: With the rewind installed, set the stop position in GoLabel (E value) and Driver to 6. Liner rewind can be operated without setting GoLabel and Driver. © Rice Lake Weighing Systems ● All Rights Reserved...

  • Page 54: Liner Rewind Roll Removal

    SST4 Washdown Printer 5.1.3 Liner Rewind Roll Removal 1. Have the rewinder knob in the straight position. 2. Pull the liner roll out. NOTE: The rewind is applied to liner only. Do not use it with other printed labels. If any adhesion is left on the label dispenser cover, please clean it with soft fabric and denatured alcohol.

  • Page 55: Heater Kit Installation

    The heater kit should be mounted to the enclosure panel using existing studs. Heater Location within the SST4 printer enclosure Figure 5-6 for the second mounting stud location This stud is shared with the cover Figure 5-2. Hoffman Heater Location © Rice Lake Weighing Systems ● All Rights Reserved...
  • Page 56 Hoffman heater, fuse, mounting bracket and wire harness Nut (qty. 1) Figure 5-3. SST4 Printer Heater Kit Component Parts Use the following steps and photos to install or replace the heater. 1. Unplug power to the unit. 2. Disconnect any cables such as the power cord and the communications cable located on the back of the printer, and the ribbon cable located at the front of the printer.
  • Page 57 Options 3. Using a 3/8'' socket, carefully remove the four nuts that are holding the printer pad to the printer base plate in the SST4 enclosure and set nuts aside. Remove the nut from the power cord cover and set aside Use 3/8”...
  • Page 58 SST4 Washdown Printer 6. Remove the terminal strip nuts that are holding down the clear terminal strip cover using a 5/16'' socket. Set the clear plastic terminal strip cover aside and ensure that the plastic spacers do not get lost. See Figure 5-9.
  • Page 59 5/16'' socket, tighten the two nuts. This should be done by hand to snug the nuts. Over tightening can crack the clear plastic cover. Plastic spacers x 2 Figure 5-13. Replace Clear Plastic Cover and Gently Tighten © Rice Lake Weighing Systems ● All Rights Reserved...
  • Page 60 Note the ground wire location leading to the front of the SST4 enclosure. The wires should run between the side of the SST4 enclosure and the metal standoff.

  • Page 61: Heater Fuse Replacement

    2. Pull the actual fuse from the receptacle and replace with a new fuse. Figure 5-19. Remove Actual Fuse From the Receptacle and Replace with a New Fuse 3. Reverse the removal steps to re-install the fuse holder cover. © Rice Lake Weighing Systems ● All Rights Reserved...

  • Page 62: Wireless Antenna Kit

    SST4 Washdown Printer Wireless Antenna Kit Use the following procedure to install the wireless antenna option on the SST4 Printer. This kit contains the following items: ◦ Antenna ◦ Attachment Mount and Hardware ◦ Communication Cable The following list of tools is required to install the wireless antenna option: ◦...

  • Page 63: Install The Antenna

    Figure 5-20. Communications Cable Assembly in the SST4 Printer Enclosure 2. Pull the SST4 enclosure forward so that it hangs slightly off of table edge to allow access to the bottom access hole. 3. Remove communications cable plates by pushing with fingers up through the bottom access hole from the underside to dislodge the communications cable plates.
  • Page 64 SST4 Washdown Printer 5. Remove the four bolts from the printer case. These bolts can be saved or discarded. Figure 5-23. Four Bolts Removed 6. Loosen four screws on antenna assembly so the four bolts attached are loose and flexible yet attached to the plate.
  • Page 65 Options 8. Ensure the rubber gasket is seated properly around the bolts in the SST4 printer enclosure. Figure 5-26. Press Down Rubber Gasket Around Bolts 9. Set the main plate over the four studs with recesses around the four holes located downward and press down.
  • Page 66 SST4 Washdown Printer 12. Place the O-ring over the cable end and into the groove around the split seal plates. This will hold the plates together and also offer a watertight barrier. 13. Connect the communications plug to the antenna communication connector on the Wi-Fi module.
  • Page 67 Figure 5-33. Keep Proper Amount of Slack in Cable 19. Close and latch printer cover. 20. Turn printer case on side to expose four mounting screws on bottom. © Rice Lake Weighing Systems ● All Rights Reserved...
  • Page 68 SST4 Washdown Printer 21. Tighten four screws with Phillips screwdriver. Four mounting screws Figure 5-34. Tighten Four Mounting Screws 22. Set printer on feet again. Wireless Antenna Figure 5-35. Installed Wireless Antenna 23. Plug printer back in. Open cover and turn on power.

  • Page 69: Maintenance

    6. Open the label presentation chute cover first to relieve any pressure or vacuum that might be present. 7. Plug the printer back in after the wash-down procedure is completed, making sure that the power plug is completely dry after wash-down before inserting into a GFI rated outlet. © Rice Lake Weighing Systems ● All Rights Reserved...

  • Page 70: General Cleaning

    This condition should only appear after extensive printer operation or if poor quality paper has been used. It is recommended that Rice Lake Weighing Systems-supplied labels are used to obtain continuous high quality printing.

  • Page 71: Print Line Adjustment

    3. If no improvement is visible, turn the screws clockwise or counterclockwise as far as possible and be sure to align with the indicator board and indicator line. Repeat the adjustment process until printing quality has improved. indicator board indicator line © Rice Lake Weighing Systems ● All Rights Reserved...

  • Page 72: Ribbon Tension Adjustment

    SST4 Washdown Printer Ribbon Tension Adjustment The ribbon tension can be adjusted by turning the ribbon shaft knob clockwise or counterclockwise. There are four possible settings, which are marked on the ribbon supply hub. • 1 – Tension is the highest •...

  • Page 73: Thermal Printhead Cleaning

    NOTE: The printhead should be cleaned once a week. Please make sure that there are not metal fragments or other hard particles on the soft cloth used to clean the printhead. © Rice Lake Weighing Systems ● All Rights Reserved...

  • Page 74: Balance And Printhead Tension Adjustment

    SST4 Washdown Printer Balance and Printhead Tension Adjustment 1. Use a screwdriver to loosen the screw to take out the TPH module. 2. When using a variety of label stock and ribbons, the ink may not be evenly distributed. If there is no printed image on one side of the paper, or the ribbon wrinkles, the printhead pressure must be readjusted using the TPH spring boxes.

  • Page 75: Ribbon Shield Settings

    NOTE: If the screw is adjusted by more than two full turns, the paper feed may no longer function correctly. In that case, unscrew the ribbon shield screws to align the reset mark and restart the adjustment process. © Rice Lake Weighing Systems ● All Rights Reserved...

  • Page 76: Troubleshooting

    SST4 Washdown Printer Troubleshooting Issue Solution The printer is switched on but the LED • Check the power supply. Please see the Section 1.2 on page 2 does not light up. The LED lights up red and printing is • Check the software settings (driver settings) or command codes.

  • Page 77: Error Alerts

    Media Error 2 x 3 beeps Check ribbon The ribbon is finished or the Replace the ribbon roll. label supply hub is not moving. Table 6-2. Error Alers © Rice Lake Weighing Systems ● All Rights Reserved...
  • Page 78 SST4 Washdown Printer Operation Panel Status Beeps Description Solution Make sure that the label sensor is positioned correctly. If the No paper is detected. sensor still does not detect the paper, run the auto-detection function again. Paper is finished. Replace the label roll.

  • Page 79: Replacement Parts

    Printhead The SST4 uses a thin film printhead that dissipates heat faster than thick film, providing a longer head life. Printhead warranty is 1,000,000 linear inches (when used with direct thermal labels or 2,000,000 inches in the thermal transfer mode (with ribbons).

  • Page 80: Printhead Module Replacement

    SST4 Washdown Printer Printhead Module Replacement 1. Use a screwdriver to loosen the screw to take out the TPH module. 2. Turn the printhead release lever counterclockwise to the top right position. 3. Hold the printhead module, pull out the TPH cable smoothly.

  • Page 81: Belt Replacement

    8. Loosely attach the left two motor screws. 9. Press down slightly on the motor to remove any slack from the drive belt. Do not over tension the belt. 10. Finish screwing in the left two motor screws. © Rice Lake Weighing Systems ● All Rights Reserved...

  • Page 82: Specifications

    SST4 Washdown Printer 8.0 Specifications Spec Description Print Method Thermal Transfer / Direct Thermal Resolution 203 dpi (8 dots/mm) Print Speed Up to 10 IPS (254 mm/s) Print Width 4.09 in (104 mm) Up to (108 mm) Print Length Minimum 0.16 in (4 mm) – Maximum 180 in (4572 mm)

  • Page 83: Fcc Compliance

    Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la Class A prescites dans le Règlement sur le brouillage radioélectrique edicté par le ministère des Communications du Canada. © Rice Lake Weighing Systems ● All Rights Reserved...
  • Page 84 SST4 Washdown Printer www.RiceLake.com Visit our website...
  • Page 86 © Rice Lake Weighing Systems Specifications subject to change without notice. 230 W. Coleman St. • Rice Lake, WI 54868 • USA U.S. 800-472-6703 • Canada/Mexico 800-321-6703 • International 715-234-9171 • Europe +31 (0)26 472 1319 April 22, 2022 PN 212602 Rev A...

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