Canon G1000 Series Service Manual
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Canon G1000 Series Service Manual

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G1000 series, G2000 series, G3000 series
SERVICE MANUAL
QY8-13EX-000
Rev.00
October 2015
Canon Inc.
QY8-13EX-010
Rev.01
November 2015
Canon Inc.
QY8-13EX-020
Rev.02
January 2016
Canon Inc.
QY8-13EX-030
Rev.03
September 2016
Canon Inc.
QY8-13EX-040
Rev.04
March 2017
Canon Inc.
(1/80)
QY8-13EX-040

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  • Page 1 G1000 series, G2000 series, G3000 series SERVICE MANUAL QY8-13EX-000 Rev.00 October 2015 Canon Inc. QY8-13EX-010 Rev.01 November 2015 Canon Inc. QY8-13EX-020 Rev.02 January 2016 Canon Inc. QY8-13EX-030 Rev.03 September 2016 Canon Inc. QY8-13EX-040 Rev.04 March 2017 Canon Inc. (1/80) QY8-13EX-040...
  • Page 2 easyfixs.blogspot.com Revision Date Page Revised Items October 2015 New edition P. 16, 17, The disassembly and reassembly procedures revised and 23, 24, 25, added. 26, 28, 30 The incorrect description revised. (service mode operation November P. 34 procedures) 2015 The incorrect description revised. (special notes on the items P.

  • Page 3: Table Of Contents

    easyfixs.blogspot.com Table of Contents 1. TROUBLESHOOTING ......................5 1-1. Troubleshooting by Symptom ....................5 1-2. Operator Call Error (Alarm Lamp Lit In Orange) Troubleshooting .......... 8 1-3. Service Call Error (by Cyclic Blinking of Alarm and Power Lamps) Troubleshooting ... 10 1-4.
  • Page 4 easyfixs.blogspot.com (2) Sensor function ........................75 5-4. Main PCB Ass’y Block Diagram .................... 76 6. PRINTER TRANSPORTATION ....................79 (4/80) QY8-13EX-040...

  • Page 5: Troubleshooting

    easyfixs.blogspot.com 1. TROUBLESHOOTING 1-1. Troubleshooting by Symptom Symptom Check points & Solution Paper does not feed. (1) Foreign material in the paper path. -> Remove it. (2) The pick-up roller is smeared. -> Clean the pick-up roller ass’y or replace it. Paper feeds at an angle.
  • Page 6 easyfixs.blogspot.com Symptom Check points & Solution Strange noise while the carriage is moving (1) Foreign material inside the printer. -> Remove it. (2) The cap blade unit is defective, especially the cap comes off or is damaged, or the blade is damaged. ->...
  • Page 7 easyfixs.blogspot.com Symptom Check points & Solution Vertical streaks or uneven printing (1) The Timing slit strip film is not clean. -> Clean it. (2) The Timing slit strip film is scratched or damaged. -> Replace it. (3) Grease is not evenly applied over the carriage rail. ->...

  • Page 8: Operator Call Error (Alarm Lamp Lit In Orange) Troubleshooting

    If the error still occurs, replace the following: - Cartridge Non-supported cartridge [1476] (1) Non-genuine cartridge is installed. -> Install the supported (Canon-genuine) cartridge. 15 times Cartridge hardware error [1472] (1) The cartridge is not installed properly. -> Install it properly.
  • Page 9 [4103] (1) The paper set in the printer is not supported for double-sided printing. -> Set the supported paper. : For the G2000 series and the G3000 series only. : The Resume / Cancel button for the G1000 series. : For the G3000 series only. (9/80)

  • Page 10: Service Call Error (By Cyclic Blinking Of Alarm And Power Lamps) Troubleshooting

    easyfixs.blogspot.com 1-3. Service Call Error (by Cyclic Blinking of Alarm and Power Lamps) Troubleshooting Service call errors are indicated by the number of cycles the Alarm and Power lamps blink, and the corresponding error message is displayed in the Status Monitor. Cycles Error of lamp...
  • Page 11 easyfixs.blogspot.com Cycles Error of lamp Error Check points & Solution code blinking 7 times Ink absorber full [5B00] (1) The error is reproduced after powering off the printer and powering on again. -> Replace the partial or whole absorber kit. 8 times Print head temperature [5200] (1) Printing is performed though ink is used up.
  • Page 12 easyfixs.blogspot.com Cycles Error of lamp Error Check points & Solution code blinking 22 times Electric circuit error [5050] (1) The scanner FFC is disconnected or connected at an angle. -> Connect the scanner FFC properly. (2) The scanner FFC is bent or damaged. ->...
  • Page 13 easyfixs.blogspot.com Cycles Error of lamp Error Check points & Solution code blinking USBPRT bulk-in bus [6933] error USBSCN bulk-out bus [6936] error USBSCN bulk-in bus [6937] error USBSCN interrupt-in [6938] bus error 28 times USB sub-system [6940] (1) The error is reproduced after powering off the printer and powering firmware error it on again.

  • Page 14: Faqs (Specific Problems And Their Solutions)

    easyfixs.blogspot.com 1-4. FAQs (Specific Problems and their solutions) Occurrence Expected Cause Solution Phenomenon conditions customer calls Ink mist inside Ink mist attaches Wipe the cartridge When you the printer to the inside the holder or the inside perform the printer of the printer with a operation inside dry cloth at the right...
  • Page 15 easyfixs.blogspot.com Color mixture When the ink The ink tank is The color mixture - Ink mixture tank is replenished with cannot be improved occurs. replenished with incorrect color ink. even after cleaning, - The color hue therefore product differs. exchange is required (the applicable parts are not assigned as...

  • Page 16: Repair

    easyfixs.blogspot.com 2. REPAIR 2-1. Disassembly & Reassembly Procedures General notes:  Be sure to protect the printer from static electricity in repair servicing, especially for the scanner unit, main PCB ass’y, and Wireless LAN PCB Ass’y.  Make sure that the flexible cables and wires in the harness are in the proper position and connected correctly.
  • Page 17 easyfixs.blogspot.com NOTE: Before replacing or removing the cartridge, be sure to open the ink tank cover and turn off the tube valve (black and color). If you forget to open the ink tank cover, the ink filled in the tube flows into the tank side, and System Cleaning (stronger than Deep Cleaning) is required in order to replenish the ink again.
  • Page 18 3) Remove the panel FFC from the panel PCB ass’y first, then remove two screws to remove the panel PCB ass’y. < G1000 series > 1) Release the two tabs, then detach the operation cover. 2) Release the two tabs, then detach the operation key ass’y.
  • Page 19 easyfixs.blogspot.com (3) Removing the Document Cover. 1) Remove the right and left bosses, then detach the document cover. (4) Removing the Rear Cover 1) Remove two screws to detach the rear cover. (5) Removing the Absorber Kit (Partial) 1) Remove the two sheets of absorber kit (partial). Note: Set the ink absorber counter value to 30% after the partial replacement.
  • Page 20 easyfixs.blogspot.com (6) Removing the Right Side Cover 1) Release the upper two tabs and the lower two tabs to remove the right side cover with careful attention to the front two tabs. (7) Removing the Left Side Cover 1) Release the upper two tabs and the lower two tabs to remove the left side cover with careful attention to the front two tabs.
  • Page 21 easyfixs.blogspot.com 3) Remove the scanner stay. < Point > Move the scanner stay in the direction of the red arrow to fit to the position for removing the scanner stay, and remove the stay. 4) Remove the right and left bosses, then detach the scanner unit. (9) Removing the CIS Unit 1) Reverse the scanner unit and remove the six screws.
  • Page 22 easyfixs.blogspot.com 3) Release the two tabs and remove the side deco. < Point > Remove the side deco by releasing the tabs and pushing the deco down. 4) Release the three tabs (two from the back side, one from the front side) to remove glass frame ass’y. NOTE: When reversing the scanner unit, be careful not to drop CIS unit and glass frame ass’y.
  • Page 23 easyfixs.blogspot.com << Notes on reassembly >> 1．Arrange the CIS FB FFC properly with attention to the tabs (blue circles below), or an abnormal noise, etc. will be caused. (10) Removing the Front Cover 1) Release the two tabs and remove the left front cover. Note: The aluminum film of the side of the ink tank (black) may be torn when inserting a straight slot screwdriver from the side in order to release the right tab (blue-circled).
  • Page 24 easyfixs.blogspot.com (11) Removing the Middle Cover and Main Tank Cover The main tank cover is different in its shape depending on the timing of production. Refer to how to distinguish the new shape from the old one to confirm the shape of the cover before removing the cover. <...
  • Page 25 easyfixs.blogspot.com 3) Remove the tank cover lever to remove the BK main tank cover. Note: Remove the BK main tank cover with careful attention not to break the tabs of the tank cover lever. 4) Remove the tank cover lever to remove the CL main tank cover. Note: Remove the CL main tank cover with careful attention not to break the tabs of the tank cover lever.
  • Page 26 easyfixs.blogspot.com 3) Release the one tab and pull to remove the left middle cover. 4) Release the one tab and pull to remove the righddle cover. (12) Removing the Middle Frame 1) Remove the BK and CL ink tank caps from the ink tanks. 2) Remove the connector and one screw, then unplug the cover switch harness ass’y.
  • Page 27 easyfixs.blogspot.com 3) Remove the four screws and the right and left two tabs, then lift up and remove the middle frame. For reference: Remove the middle frame, and the cap blade unit can be removed. (For details, see 2-1. (25) Removing the Cap Blade Unit).
  • Page 28 easyfixs.blogspot.com (14) Removing Tube Valve Holder 1) Remove two screws to remove tube valve holder. < With the holder removed > (15) Removing Main Tank 1) Remove one tab behind a main tank, then remove the main tank from bottom frame while slightly tilting the main tank forward.
  • Page 29 easyfixs.blogspot.com For how to remove Main Tank (COLOR), refer to Procedures for replacing Main Tank (BLACK). Install main tanks in reverse order of removing the tanks. NOTE: 1. Check visually whether there is no hole in aluminum film at the side of main tank, or whether the aluminum film is not torn.
  • Page 30 easyfixs.blogspot.com 2) Remove the three screws to remove the main PCB ass’y. (17) Removing the Paper Feed Encoder FFC 1) Remove the paper feed encoder FFC and the paper feed encoder FFC guide. < Point > Release the tab behind the FFC to remove the paper feed encoder FFC guide. (18) Removing the Paper End Sensor PCB Ass’y 1) Remove the paper end sensor harness, remove the one screw, and detach the paper end sensor PCB ass’y.
  • Page 31 easyfixs.blogspot.com 2) Release the three tabs to remove the carriage FFC guide. 3) Release the tab to remove the sheet feeder sensor PCB ass’y. Note: Be careful not to scratch the sheet feeder sensor PCB ass’y when removing it. (20) Removing the Wireless LAN (for the G3000 series only) 1) Remove the screw to remove the wireless LAN PCB ass’y and wireless LAN FFC.
  • Page 32 easyfixs.blogspot.com 2) Open the cartridge holder to remove the cartridge. 3) If the printer fails to operate properly (the printer is not powered on, etc.), rotate the feed roller ass’y (front side in the image below) clockwise to release the carriage lock. (22) Removing the Main Chassis 1) Remove the two screws and the springs of the joint lever for black and color cartridges, and slide the cartridge joint forward to remove from the carriage.
  • Page 33 easyfixs.blogspot.com 3) Remove the one screw to release the pick-up roller bushing. 4) Remove the six screws to release the main chassis. (23) Removing the Carriage Unit 1) Remove the timing slit strip film. For reference: Be careful not to unbend the springs. Note: Be careful not to scratch the timing slit strip film or apply the grease to the film.
  • Page 34 easyfixs.blogspot.com 3) Remove the carriage belt by moving the pulley holder to the left. 4) On the embossed portions at the both ends of the carriage lower rail, mark the rail position, as shown below. 5) Release the tab, slide the carriage FFC guide to the right and remove it. 6) Remove the three screws to release the chassis upper rail.
  • Page 35 easyfixs.blogspot.com (24) Removing the Carriage Motor 1) Remove the two screws to detach the carriage motor. (25) Removing the Cap Blade Unit 1) Remove the two screws to detach the purge cover back. 2) Remove two screws, and remove the purge cover front and the blade trigger lever spring. For reference: Be careful not to lose the blade trigger lever spring.
  • Page 36 easyfixs.blogspot.com (26) Removing the Auto Sheet Feeder Unit 1) Remove the four screws to detach the auto sheet feeder unit. (27) Removing the Pick-up Roller Ass’y 1) Remove the three screws to detach the driver unit cover. 2) Release the two tabs and pull out the pick-up roller ass’y. (28) Removing the Paper Feed Encoder PCB Ass’y 1) Remove the timing slit disk film.
  • Page 37 easyfixs.blogspot.com 2) Remove the two screws to detach the paper feed encoder PCB ass’y. (29) Removing the Feed Roller Ass’y 1) Remove the slit ring, and detach the middle gear between the feed roller ass’y gear and the eject roller ass’y gear.
  • Page 38 easyfixs.blogspot.com (31) Removing the Platen Unit 1) Remove the three screws and detach the LF motor cover. 2) Remove the two screws, release the cartridge lock lever, and detach the platen unit. 3) Remove the platen absorber. (32) Removing the Absorber Kit 1) Remove the two screws and detach the chassis.
  • Page 39 easyfixs.blogspot.com 2) Remove the absorber kit. In assembling the units: Follow the disassembly procedures in the reverse order. (39/80) QY8-13EX-040...

  • Page 40: Adjustment / Settings

    easyfixs.blogspot.com 3. ADJUSTMENT / SETTINGS 3-1. Adjustment Approx. Adjustment Purpose Method time Destination settings To set the printer destination. Service Tool 1 min. (EEPROM settings) - At Main PCB Ass’y replacement Set Destination section Ink absorber counter To reset the ink absorber counter. Service Tool 1 min.

  • Page 41: Adjustment And Maintenance In User Mode

    easyfixs.blogspot.com 3-2. Adjustment and Maintenance in User Mode Approx. Function Purpose Procedures time Nozzle check Checks the current nozzle condition. Perform from the printer operation 1 min. pattern Set one sheet of A4 or Letter plain panel or via the printer driver printing paper in the feeder.

  • Page 42: Adjustment And Settings In Service Mode

    Without the scanner, press the Stop button 6 times. (2) How to operate the service mode. The service mode for the G1000 series, G2000 series, and G3000 series can be operated by using the Service Tool on the connected PC.
  • Page 43 easyfixs.blogspot.com (43/80) QY8-13EX-040...
  • Page 44 easyfixs.blogspot.com QY8-13EX-040...
  • Page 45 easyfixs.blogspot.com 1) Service mode operation using the Service Tool on the connected PC When a button is clicked in the Service Tool dialog box, that function is performed. During operation of the selected function, all the Service Tool buttons are dimmed and inactive. When the operation is completed, "A function was finished."...
  • Page 46 easyfixs.blogspot.com After re-connecting the printer, close (exit) the Service Tool, then launch it again. (46/80) QY8-13EX-040...

  • Page 47: Service Tool Functions

    easyfixs.blogspot.com (3) Service Tool functions Service Tool screen: Version 4.718 1) Main tab (47/80) QY8-13EX-040...
  • Page 48 easyfixs.blogspot.com Name Function Remarks 1 Test Print Service test print Set one sheet of A4 or LTR paper in the feeder. Printed items: - Model name - ROM version - Ink absorber counter value - Print information - Error information, etc. 2 EEPROM EEPROM information print The dialog box opens for selecting the paper source.
  • Page 49 easyfixs.blogspot.com Name Function Remarks 12 Ink Absorber Ink absorber counter setting 3-3. (4) Ink absorber counter setting below. Counter 13 Cleaning Bk Black print head cleaning Same as the operation from the driver. Not used in G1000 / G2000 / G3000 series. 14 Cleaning Cl Color print head cleaning Same as the operation from the driver.
  • Page 50 easyfixs.blogspot.com 2) Other tab Name Function Remarks 18 CD-R Correction Printing of the pattern for Disc Label Not used. Print print position correction 19 CD-R Correction Disc Label print position correction Not used. CD-R Correction X: Horizontal Y: Vertical 20 LF/ EJECT Correction LF / Eject Correction Pattern print Not used.
  • Page 51 easyfixs.blogspot.com Name Function Remarks 28 Ink Sensor Pressure sensor correction Not used. 29 Head Temp Sensor Print head diode sensor correction Not used. 30 Wetting Liquid Counter Wetting liquid counter setting Not used. Counter Value (%) 31 Panel Rank Capacitive sensor sensitivity setting Not used.
  • Page 52 easyfixs.blogspot.com Name Function Remarks 1 Test Print Service test print Load one sheet of A4 or LTR paper into the feeder. Printed items: - Model name - ROM version - Ink absorber counter value - Print information - Error information, etc. 2 EEPROM EEPROM information print Load one sheet of A4 or LTR paper into the feeder.
  • Page 53 easyfixs.blogspot.com How to use the Auto tab (“One-Click Full Inspection” mode): i. Preparation: - Set three sheets of A4 or LTR paper in the feeder (for Test Print, EEPROM Print, and Copy). - Set a document (any desired one) on the platen glass for Copy. ii.

  • Page 54: Ink Absorber Counter Setting

    easyfixs.blogspot.com (4) Ink absorber counter setting Set the ink absorber counter value to a new EEPROM after the main PCB ass’y is replaced in servicing. Before replacement of the main PCB ass’y, check the ink absorber counter value in EEPROM Information Print.

  • Page 55: Service Test Pattern

    easyfixs.blogspot.com (5) Service Test Pattern Check 1: Top of form accuracy, skewed paper feeding, left margin, and carriage (outermost) accuracy Check 2: Nozzle check pattern print (Ink must be ejected from all nozzles, No improper color mixture) Check 3: Straight line accuracy (No remarkable dot mis-alignment on a line) Check 4: EEPROM information (See (6) EEPROM information for details.)

  • Page 56: Eeprom Information

    easyfixs.blogspot.com (6) EEPROM information 1) Printed items • Model name • Printer serial number (SN = Serial Number) • Destination • ROM version • Installation date & time (ST = Set Time) • Last printing time without any errors (LPT = Last Print Time) •...
  • Page 57 2) EEPROM Information Print sample G1000 series: G3000 series: (57/80) QY8-13EX-040...

  • Page 58: Grease Application

    easyfixs.blogspot.com 3-4. Grease Application Grease Part name Where to apply grease / oil Grease amount (mg) The surface where the carriage unit slides 1 Main chassis MOLYKOTE G1054 9 to 18 (Front surface of the chassis Y) The surface where the carriage unit slides 2 Main chassis MOLYKOTE G1054 155 +/- 220...
  • Page 59 easyfixs.blogspot.com (59/80) QY8-13EX-040...

  • Page 60: Special Notes On Servicing

    easyfixs.blogspot.com 3-5. Special Notes on Servicing (1) Ink absorber counter setting Before replacement of the main PCB ass’y, set the ink absorber counter again. Check the ink absorber counter value using the “D” value in the EEPROM information, and register it to the replaced new main PCB ass’y.

  • Page 61: Remaining Ink Detection

    3) Shifting to the user’s visual check is announced. 4) Replenish ink tanks with ink freely. 5) Press and hold the Start button (Stop button for the G1000 series), and the remaining ink detection will be disabled at the same time as the release of the error.

  • Page 62: How To Replace The Cartridges

    < How to replace the cartridge in the service mode > 1) Place the printer into the service mode. 2) Open the scanner unit cover (top cover for the G1000 series). 3) The carriage moves to the cartridge (print head) replacement position.

  • Page 63: Ink Absorber Replacement

    easyfixs.blogspot.com the main tank cover (tube valve lever) before replacing the carriage. If you forget to open the main tank cover (tube valve lever) (the same is true on the case the main tank cover (tube valve lever) is closed on the way), System Cleaning is required.

  • Page 64: On Re-Box Or Refurbishment

    easyfixs.blogspot.com < Precautions for System Cleaning > Confirm that the amount of the remaining ink is greater than the single dot of the main tank before executing System Cleaning. Executing System Cleaning with the insufficient remaining ink may cause the failure. The counter of remaining ink detection is cleared by System Cleaning, therefore, make sure to replenish ink tank with ink to the liquid level when the ink is fully filled before using continuously remaining ink detection.

  • Page 65: Change Of The Threshold When Waste Ink-Related Error Occurs

    easyfixs.blogspot.com In repair servicing: < In Remote UI / AP mode > Advise the customers the following: The login password for Remote UI and AP mode changes to “123456789” if the main PCB ass’y is replaced in repair servicing. If the customer changed the password to the desired one, or forgot the password, press and hold the Stop button, release it after the Power lamp flashes 21 times, enter the login password “123456789,“...

  • Page 66: Countermeasure Against The Ink Leakage From The Main Tank

    easyfixs.blogspot.com < In repair servicing > The function of confirming the current threshold when waste ink-related error occurs has been added. In repair servicing, print EEPROM information to check the items below (DT: Waste ink-related error threshold flag). (1) New threshold (DT = 1): You do not have to do anything. (2) Old threshold (DT = 0): After replacing ink absorber, perform ink absorber counter setting or clear ink counter, and turn off the printer.

  • Page 67: Countermeasure Against Items Included With Printer Left In Printer Packing Box

    (14) Phenomenon “Ink flows into the buffer room” The G1000 series, G2000 series, and G3000 series are equipped with the buffer room in order to adapt the change of temperature and humidity (to prevent ink leakage due to the expanded air in the ink tank).

  • Page 68: The Ink Is Consumed Too Early

    (19) Durability of Ink on Photo Paper The new ink for G1000 series, G2000 series, and G3000 series does not support ChromaLife100. On photo papers, the new ink can be discolored more easily. Depending on how the printouts are stored, discoloring starts within one year after printing.

  • Page 69: How To Transport Printers

    When an error occurs, release the error using the Black button or the Color button. (For the G1000 series, press the Stop button to release the error). If you cannot release the error, push the ON button to turn off the printer, unplug the power cord and go to 3).

  • Page 70: Verification After Repair

    Optional inspection to verify specific repair: Conduct the inspection listed below according to the specific repair. In printing, be sure to use the Canon genuine ink for the accurate judgment of the print result. - Print result - Strange sound 4-2.
  • Page 71 easyfixs.blogspot.com - Function check: Check item How to check Criteria Service Test Pattern print “Success” must be indicated for each test of the Service Tool. Copy (Note that “Skip” must be Copy from the ADF indicated for non-supported LAN board connection Use the loop-back tool.

  • Page 72: Optional Inspection To Verify Specific Repair

    (1) Print result Check item How to check Criteria Uneven printing due to carriage Print any image on the Canon There must be no uneven printing. movement or line feeding, or at genuine photo paper. the trailing edge of paper...

  • Page 73: Appendix

    easyfixs.blogspot.com 5. APPENDIX 5-1. Customer Maintenance Adjustment Timing Purpose Tool Approx. time Automatic print head - At cartridge To ensure accurate - Via the printer 3 min. alignment replacement dot placement. buttons - When print quality - PC (printer driver) is not satisfying (uneven printing, etc.)
  • Page 74 easyfixs.blogspot.com cleaning of the paper is ribs. buttons smeared. - One sheet of A4 plain paper - PC (printer driver) Scanning area When the platen To clean the platen - Soft, dry, and clean 1 min. cleaning glass or document glass and the lint-free cloth.

  • Page 75: Special Tools

    1 Cover sensor Mechanical switch sensor that detects - Notifies that the cover is open. opening and closing of the Scanner Unit (Top Cover for the G1000 series) 2 Scanner encoder Photo interrupter sensor that detects - Scanner error (error code: 5011)
  • Page 76 5-4. Main PCB Ass’y Block Diagram 1. G1000 series: (76/80) QY8-13EX-040...
  • Page 77 easyfixs.blogspot.com 2. G2000 series: (77/80) QY8-13EX-040...
  • Page 78 easyfixs.blogspot.com 3. G3000 series: (78/80) QY8-13EX-040...
  • Page 79 Press and hold the Stop button, release it after the Alarm lamp flashes seven times, and the printer will be placed into the transportation mode. (For the G1000 series, press and hold the Stop button, release it after the Alarm lamp flashes eight times, and the printer will be placed into the transportation mode.).
  • Page 80 easyfixs.blogspot.com Caution: a) If the cartridge is removed from the printer and left alone by itself, ink (the pigment- based black ink in particular) is likely to dry. For this reason, keep the print head installed in the printer even during transportation. b) Securely lock the carriage in the home position, to prevent the carriage from moving and applying stress to the carriage flexible cable and ink tubes, or causing ink leakage, during transportation.

This manual is also suitable for:

G2000 seriesG3000 series

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