Any third party content or service preinstalled in this product is provided "as is". BenQ does not, by expression or by implication, make any warrant to the content or to the services provided by third parties.
Table of Contents Copyright and disclaimer .............. 2 Copyright ..............................2 Disclaimer ..............................2 Statement regarding hyperlinks and third-party websites ............2 Important safety instructions ............6 General safety instruction .................... 6 Notice on laser ....................... 7 Laser class ..............................7 Laser parameters ...........................
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Connection ........................29 Before connecting ..........................29 Connecting with AV equipment ......................31 Connecting with computer ......................... 31 Connecting with HDBaseT transmitter ................... 32 Connecting with LAN........................... 32 Operations ..................33 Switch on/off the projector ................... 33 Connecting the power cord ........................ 33 Power indicator ............................
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Troubleshooting ................71 Troubleshooting ......................71 The projector does not turn on......................71 No picture............................... 71 Blurred image............................71 Remote control does not work......................71 The password is incorrect........................71 Specifications .................. 72 Specifications ......................... 72 Specifications .........................
Important safety instructions Your projector is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that you follow the instructions mentioned in this manual and marked on the product. General safety instruction 1.
10. Do not place liquids near or on the projector. Liquids spilled into the projector may cause it to fail. If the projector does become wet, disconnect it from the power supply's wall socket and call BenQ to have the projector serviced. This equipment has a three-pin grounding-type power plug. Do not remove the grounding pin.
Risk Group 3 Information Light hazard warning Failure to comply with the following may result in serious injury: • No direct exposure to the beam is permitted, RG3 IEC 62471-5:2015. • Operators control access to the beam within the hazard distance or install the projector at sufficient height to prevent exposures of spectators’...
Laser light instruction Below drawing is the laser aperture location. Be careful not to let the eye see the light directly. Laser aperture Interlock switches This machine has 2 (Top cover x 1, Lens x 1) Interlock switches to protect the laser light Leakage. 1.
Prepare for installation Caution for installation 1. If the projector and lens were purchased separately, remove the anti-dust cap before use and store it for future use. When transporting the projector, move the lens to the home position, remove the lens, and attach the anti-dust cap. Anti-dust cap 2.
Cooling notice Allow at least 50 cm (19.7 inch) for clearance around the exhaust vent. Make sure no objects block air input within 30 cm (11.8 inch). Keep the outlet at least 1 m away from the inlets of other projectors. Air inlet Air inlet Air outlet...
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• Allow at least 50 cm of clearance around the exhaust vent. Minimum 50 cm Minimum 50 cm Minimum 50 cm (19.69 inch) (19.69 inch) (19.69 inch) Minimum 50 cm (19.69 inch) Minimum 100 cm (3.94 inch) Minimum 50 cm (19.69 inch) Minimum 30 cm (11.81 inch)
Package contents Standard packing items ENTER MENU EXIT Projector Remote Warranty card Installation guide Lens hole cap without lens Without AA batteries Power cable VGA cable Anti-Theft screw Wired remote cable Lens information Model Lens Type Part Number Throw Ratio Lens Shift Vertical: -15%-55% LS1ST3A...
Introduction Projector exterior view Front and upper side view 1. Foot for adjusting projector level 2. IO panel 3. Control panel 4. Slide switch (voltage selection) 5. AC power switch 6. Front IR sensor 7. Lens release button 8. Air intake Rear and upper side view 9.
Controls and functions Control panel • POWER Press to power on/off your projector. • INPUT Press to select video sources including HDMI, DVI-D, Computer 1, Computer 2, DisplayPort and HDBaseT. • AUTO SYNC Press to execute auto signal sync. • ASPECT Press to switch aspect ratio of current image.
Make sure the port is valid before inserting a wired remote controller. The remote controller may be damaged in case of an invalid port, e.g. a wired remote controller is connected to trigger output. For more information about upgrading firmware via Lan, please contact BenQ service.
Remote control • ON Press to power on projector. • OFF Press to power off projector. • FOCUS +/- Press to adjust focus of projection image. • ZOOM +/- Press to zoom in and out on projection image. • TEST PATTERN Press to display embedded test pattern.
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Connect with projector When you use a system with multiple projectors, use commercially available M3 stereo mini jack cables to connect the other projectors via the WIRED REMOTE IN/WIRED REMOTE OUT terminals. The remote control is effective even in places where obstacles stand in the light path or where devices are susceptible to outside light.
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Replacing the remote control battery 1. To open the battery cover, turn the remote control over to view its back, push on the finger grip on the cover and slide it up in the direction of the arrow as illustrated. The cover will slide off.
Installation Caution: To avoid damaging the DLP chips, never aim a high-power laser beam into the projection lens. Installing removing the optional lens Caution: • Do not shake or place excessive pressure on the projector or the lens components as the projector and lens components contain precision parts.
Removing the existing lens from the projector 1. Push the LENSE RELEASE button to the unlock position. 2. Grasp the lens. 3. Rotate the lens counterclockwise. The existing lens will be disengaged. 4. Pull out the existing lens slowly.
*** "A" is based on maximum lens shift offset position 55% LU9750/LU9800 The screen aspect ratio is 16:10 and the projected picture is 16:10. Note: To optimize the projection quality, we suggest to project images in an area without grayscale.
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4.06 Note: There is 5% tolerance among these numbers due to optical component variations. BenQ recommends that if you intend to permanently install the projector, you should physically test the projection size and distance using the actual projector before you permanently install it, so as to make allowance for this projector's optical characteristics. This will...
Adjusting by Lens shift The Lens Shift function can be used to adjust the position of the projected image either horizontally or vertically within the range detailed below. Adjusting the vertical image position The vertical image height can be adjusted between 55% and -15% for WUXGA of offset position. Please consult the Lens Shift Range diagram below for further clarification.
Connection Before connecting • Before connecting, carefully read the operating instructions for connecting the external device • Turn off the power to all devices before connecting cables. • Take note of the following before connecting cables. Failure to do so may result in malfunctions.
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HDMI 1 Serial Serial TMDS Data2+ TMDS Clock Shield Even-numbered pins of 2 to 18 TMDS Data2 Shield TMDS Clock- TMDS Data2- TMDS Data1+ Reserved (N.C. on device) TMDS Data1 Shield TMDS Data1- TMDS Data0+ DDC/CEC Ground TMDS Data0 Shield +5 V Power (max 50 mA) Odd-numbered pins of 1 to 19 TMDS Data0-...
Connecting with AV equipment DVD player with HDMI Blu-ray disc player VCR (with built-in TBC) terminal (HDCP) Connecting with computer Computer Monitor Control Computer...
Connecting with HDBaseT transmitter DVD Player DVD Player VGA Cable HDBaseT transmitter VGA IN YPbPr RJ45 HDMI RS-232 RJ45 Control PC RS-232 RJ45 Cat5e or above Control PC Projector Connecting with LAN...
Operations Switch on/off the projector Connecting the power cord Plug the power cord into the projector and into a wall socket. Turn on the wall socket switch (where fitted). Check that the POWER indicator light on the projector lights orange after power has been applied.
Switch on the projector POWER on the projector or ON on the remote control to start the projector and Press a start up tone sounds. The POWER indicator light flashes green and stays green when the projector is on. The start up procedure takes about 30 seconds. In the later stage of start up, a startup logo is projected.
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Select language To use the OSD menus, please set them to your familiar language first. *After this process is done, this menu will not show up again after 1st time adjustment unless user presses Reset All Settings. 1. Press ENTER on the projector or remote control to turn the OSD menu on.
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2. Use ◄/► to highlight the System Setup: Basic menu. 3. Press ▼ to highlight Language and press ENTER to select a preferred language. 4. Press ENTER twice* on the projector or remote control to leave and save the settings. *The first press leads you back to the main menu and the second press closes the OSD menu.
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Purchase the BenQ Projector Ceiling Note that a special rear projection screen Mounting Kit from your dealer to mount and the BenQ Projector Ceiling Mounting your projector on the ceiling. Kit are required for this installation *Set Front Ceiling in the SYSTEM location.
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Using test pattern The projector is capable of displaying the grid test pattern. It can be used to assist you with the adjustment of image size and focus, ensuring that the projected image is free from distortion. To display the test pattern, open the OSD menu and go to the System Setup: Advanced > Test Pattern and press ◄/►...
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3. Press ▲/▼/◄/► to select one of the four corners and press ENTER. 4. Press ▲/▼ to adjust vertical values from 0 to 60. 5. Press ◄/► to adjust horizontal values from 0 to 60. Auto adjusting the image In some cases, you may need to optimize the picture quality. To do this, press AUTO on the projector or remote control.
Switch off the projector POWER or OFF and a confirmation message will appear prompting you. 1. Press If you don't respond in a few seconds, the message will disappear. POWER or OFF a second time. The POWER indicator light flashes orange, the 2.
Using the menu Main menu The projector is equipped with On-Screen Display (OSD) menus for making various adjustments and settings. Below is the overview of the OSD menu. Main menu icon Main menu Sub-menu Status Press MENU to Current input the previous page signal or to exit.
Display menu Wall Color • Press ◄/► to correct the image color bias reflected by the wall. The options are Off, Light Yellow, Pink, Light Green, Blue and Blackboard. • Aspect Ratio Press ◄/► to adjust the aspect of the projected image. The options are Auto, Real, 4:3, 16:9, 16:10 and 2.35:1.
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3. 4:3: Scales an image so that it is displayed in 4. 16:9: Scales an image so that it is displayed the center of the screen with a 4:3 aspect in the center of the screen with a 16:9 ratio. This is most suitable for 4:3 images aspect ratio.
Corner Fit menu • Top Left Press ENTER and press ▲/▼/◄/► to correct the top left corner. • Top Right Press ENTER and press ▲/▼/◄/► to correct the top right corner. • Bottom Left Press ENTER and press ▲/▼/◄/► to correct the bottom left corner. •...
Blanking menu • Press ◄/► to adjust the top blanking area on the projected picture. • Bottom Press ◄/► to adjust the bottom blanking area on the projected picture. • Left Press ◄/► to adjust the left blanking area on the projected picture. •...
3D menu 3D Sync Mode • Press ◄/► to select the 3D sync mode. The options are DLP Link and VESA 3D. • 3D Mode Press ENTER to enter the 3D Mode menu. Press ▲/▼ to select the 3D format. The options are Auto, Top-Bottom, Frame Sequential, Frame Packing, Side-By-Side and Off.
Picture menu Picture Mode • Press ◄/► to select a picture mode. The options are Bright, Presentation, sRGB, Vivid, Cinema, DICOM SIM, 3D, HDR10, HLG, User 1 and User 2. Bright mode: Maximizes the brightness of the projected image. This mode is suitable for •...
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Brightness • Press ◄/► to adjust the brightness of the projected image. The higher the value, the brighter the image. And lower the setting, darker the image. Adjust this control so the black areas of the image appear just as black and that detail in the dark areas is visible.
3D Color Management • Press ENTER to enter the 3D Color Management menu. See "3D Color Management menu" on page 50 for more details. • Reset Picture Settings Press ENTER to enter the Reset Picture Settings menu. Press ▲/▼ and press ENTER to set to the default value.
3D Color Management menu • Primary Color Press ENTER to enter the Primary Color menu. Press ▲/▼ to select the primary color. The options are R, G, B, C, M, Y, and W. When Primary Color select R, G, B, C, Y and M, Adjusting Hue, Saturation and Gain. •...
test the color presentation on monitors, TVs, projectors, etc. You can project any image from the disc on the screen and enter the 3D Color Management menu to Yellow GREEN make adjustments. To adjust the settings: 1. Go to the Picture menu and highlight 3D Color White Management.
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HDMI Format • Press ◄/► to selects a suitable color format to to optimize display quality. The options are Auto, RGB Limited, RGB Full, YUV Limited and YUV Full. Auto: Automatically selects a suitable color space and gray level for the incoming HDMI •...
Press ◄/► to select the background color when no input signal. The options are BenQ, Black, Blue, Purple and Gray. • Splash Screen Press ◄/► to select the start up patern when the projector turns on. The options are BenQ, Black and Blue. • Projector ID Setting...
Menu Settings menu • Menu Display Time Press ◄/► to select the menu display time period. The options are 5 sec, 10 sec, 20 sec, 30 sec and Always. Menu Position • Press ◄/► to select the menu display position. The options are Center, Top-Left, Top-Right, Bottom-Right and Bottom-Left.
Filter Settings menu • Filter Timer Press ◄/► to enable or disable filter timer. Reset Filter Timer • Press ENTER to reset the filter timer when the filter is replaced. • Filter Usage Time Displays the cureent number of hours the filter has been used. Lens Settings menu •...
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Lens Control • Select this function to open Lens Control menu for adjustment of Zoom, Focus, or Shift. You can use the ENTER button to switch the Zoom / Focus or Shift menu. Use ▲or▼ to adjust zoom and vertical shift of the lens, or use ◄ ► to adjust focus and horizontal shift of the lens. •...
System Setup : Advanced menu High Altitude Mode • Press ◄/► to enable or disable High Altitude Mode. Enable this function when the operating altitude is higher than 1500m or the ambient temperature is over 40°C. • Dynamic Dimming Press ◄/► to enable or disable dynamic dimming function. Enable the function to automatically reduces the screen's brightness level when the displayed image contains a high proportion of bright areas.
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HDbaseT control function table Standby Mode Control Function Remark Network Normal Side (< 0.5W) (<2W) (>2W) Front-IR O (Can disable by (Wireless) OSD) Rear-IR O (Can disable by (Wireless) OSD) RS-232 RJ45/LAN Wired Remote HDBT-IR (Wireless) RS-232 RJ45/LAN User can connect wired remote Wired Remote at HDBaseT TX side to get the wired function.
Audio Settings menu • Mute Press ◄/► to enable or disable the mute function. • Using the remote control Press MUTE to temporarily turn off the sound. While the sound is off, the screen will display in the upper right corner of the screen. To restore the sound, press MUTE again.
Light Settings menu • Light Mode Press ◄/► to select the light mode. The options are Normal, Economic, Dimming and Custom. • Custom Brightness Press ◄/► to adjust the brightness of the projector. Constant Brightness • Press ◄/► to enable or disable the function to maintain the brightness at the same level. •...
Standby Settings menu • Standby Mode Press ◄/► to select the standby mode. The options are Eco, Network and Normal. Auto Disable Network Standby Mode • Press ◄/► to enable or disable the auto switch from network standby mode to non-network standby mode after a period of time.
Information menu Native Resolution • Displays the native resolution of the model. • Detected Resolution Displays the detected timing. Source • Displays the current signal source. • Picture Mode Displays the current picture mode. Light Mode • Displays the current light mode. •...
Menu structure Main menu Sub-menu Options Display Wall Color Off / Light Yellow / Pink / Light Green / Blue / Blackboard Aspect Ratio Auto/ Real/ 4:3/ 16:9/ 16:10/ 2.35:1 2D Keystone Corner Fit Top Left/ Top Right/ Bottom Left/ Bottom Right Position Phase...
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Brightness Contrast Color Tint Sharpness Brilliant Color Gamma Selection 1.8/ 2.0/ 2.1/ 2.2/ 2.3/ 2.4/ 2.6/ DICOM/ BenQ HDR Brightness -2/ -1/ 0/ 1/ 2 Color Temperature Warm/ Normal/ Cool Color Temperature Fine R Gain/ G Gain/ B Gain/ Tuning...
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Memory4 / Memory5 / Memory6 / Memory7 / Memory8 / Memory9 / Memory10 Center Lens Remote Receiver Front+Rear/ Front/ Rear Panel Key Lock On/ Off Background Color BenQ/ Black/ Blue/ Purple/ Gray Splash Screen BenQ/ Black/ Blue Projector ID Setting Off/ 01~99...
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Main menu Sub-menu Options System Setup: High Altitude Mode On/ Off Advanced Dynamic Dimming On/ Off Audio Settings Mute On/ Off Volume Light Settings Light Mode Normal / ECO/ Dimming/ Custom Custom Brightness Constant Brightness On / Off Light Usage Time Light Usage Time/ Normal Mode/ ECO Mode/ Dimming Mode/ Custom Mode...
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Main menu Sub-menu Options Information Current System Status Native Resolution WUXGA 1920x1200 1080p 1920x1080 Detected Resolution Source Picture Mode Light Mode HDBaseT Connect / Disconnect 3D Format Color System Light Usage Time Filter Usage Time Appears when Filter Timer On Projector ID Firmware Version Service Code...
Maintenance Before maintaining the projector • Make sure to turn off the power before maintaining the projector. • When switching off the projector, make sure to follow the procedures in "Switch off the projector" on page Care of the projector Your projector needs little maintenance.
LED indicator System message LIGHT POWER STATUS TEMP SYSTEM STATUS SOURCE Lamp Ready Start Flashing Cooling Flashing Over Temperature T1 1 blinks Over Temperature T2 2 blinks Over Temperature T3 3 blinks Over Temperature T4 4 blinks Over Temperature T5 5 blinks Thermal Break Sensor error 4 blinks...
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LIGHT POWER STATUS TEMP SYSTEM STATUS SOURCE Phosphor wheel error 9 blinks 1 blinks Laser Driver board Color wheel speed too low 4 blinks 2 blinks Laser Driver board Phosphor wheel speed too low 4 blinks 3 blinks Laser Driver board 54V error 4 blinks 4 blinks Laser Driver board over temp...
The projector will display a coded number on the screen. 2. Write down the number and turn off your projector. 3. Seek help from the local BenQ service center to decode the number. You may be required to provide proof of purchase documentation to...
Digital - HDMI x 1 Laser Package HDMI 2 x 1 Electrical RJ45 x1 (HDBaseT) Power supply Audio signal input AC100-240V Audio in 50/60 Hz (Automatic) PC audio jack x 1 LU9750: 9.0A LU9800: 11.0A Power consumption LU9750: 792W(typ);0.5W(standby) LU9800: 893W(typ);0.5W(standby)
Specifications Mechanical Environmental Requirements Weight Operating temperature LU9750: 26.4kg 0°C–40°C at sea level (>35°C, power force to 80%) LU9800: 26.8kg Operating relative humidity Dimension 10%–90% (without condensation) 587.3 x 216 x 500 mm (23.12"x8.50"x19.69") Operating altitude Output terminals 0–1499 m at 0°C–35°C Audio signal output 1500–3000 m at 0°C–30°C (with High Altitude...
Refresh rate User Manual 3D Field 3D over- 3D side- Resolution Mode frequency Clock (MHz) (Hz) Supported Sequential under by-side (KHz) BenQ Notebook 1024x600 64.995 41.467 51.419 Timing 1280 x 720_60 74.25 ◎ ◎ ◎ 1280x720 1280x720_120 148.5 ◎ 1280 x 768_60 47.396...
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68.667 94.5 XGA_120 (Reduce 119.989 97.551 115.5 ◎ Blanking) 1152 x 864 1152 x 864_75 67.5 1024 x 576 BenQ NB Timing 35.82 46.966 1024 x 600 BenQ NB Timing 64.995 41.467 51.419 1280x720 1280 x 720_60 74.25 ◎ ◎...
True 3D Video Compatibility table Input Timing 1280 X 720P @ 50Hz Top - and - Bottom 1280 X 720P @ 60Hz Top - and - Bottom 1280 X 720P @ 50Hz Frame packing HDMI 1.4a 1280 X 720P @ 60Hz Frame packing 3D Input 1920 X 1080i @50 Hz...
RS232 command control Function Type Operation ASCII Write Power On <CR>*pow=on#<CR> Power Write Power Off <CR>*pow=off#<CR> Read Power Status <CR>*pow=?#<CR> Write COMPUTER/YPbPr <CR>*sour=RGB#<CR> Write COMPUTER 2/YPbPr2 <CR>*sour=RGB2#<CR> Write DVI-D <CR>*sour=dvid#<CR> Source Write HDMI(MHL) <CR>*sour=hdmi#<CR> Selection Write HDMI 2(MHL2) <CR>*sour=hdmi2#<CR> Write HDBaseT <CR>*sour=hdbaset#<CR>...
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Function Type Operation ASCII Write Set Contrast value <CR>*con=value#<CR> Read Contrast value <CR>*con=?#<CR> Write Brightness + <CR>*bri=+#<CR> Write Brightness - <CR>*bri=-#<CR> Write Set Brightness value <CR>*bri=value#<CR> Read Brightness value <CR>*bri=?#<CR> Write Color + <CR>*color=+#<CR> Write Color - <CR>*color=-#<CR> Write Set Color value <CR>*color=value#<CR>...
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Function Type Operation ASCII Write Projector Position-Front Ceiling <CR>*pp=FC#<CR> Read Projector Position Status <CR>*pp=?#<CR> Write Quick auto search <CR>*QAS=on#<CR> Write Quick auto search <CR>*QAS=off#<CR> Read Quick auto search status <CR>*QAS=?#<CR> Write Menu Position - Center <CR>*menuposition=center#<CR> Write Menu Position - Top-Left <CR>*menuposition=tl#<CR>...
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Function Type Operation ASCII Write Blank On <CR>*blank=on#<CR> Write Blank Off <CR>*blank=off#<CR> Read Blank Status <CR>*blank=?#<CR> Write Freeze On <CR>*freeze=on#<CR> Write Freeze Off <CR>*freeze=off#<CR> Read Freeze Status <CR>*freeze=?#<CR> Write Menu On <CR>*menu=on#<CR> Write Menu Off <CR>*menu=off#<CR> Read Menu Status <CR>*menu=?#<CR> Write <CR>*up#<CR>...
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Function Type Operation ASCII Read Get Green Gain value <CR>*GGain=?#<CR> Write Blue Gain + <CR>*BGain=+#<CR> Write Blue Gain - <CR>*BGain=-#<CR> Write Set Blue Gain value <CR>*BGain=value#<CR> Read Get Blue Gain value <CR>*BGain=?#<CR> Write Red Offset + <CR>*ROffset=+#<CR> Write Red Offset - <CR>*ROffset=-#<CR>...
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Function Type Operation ASCII Read FAN 8 speed <CR>*fan8=?#<CR> Read FAN 9 speed <CR>*fan9=?#<CR> Read FAN 10 speed <CR>*fan10=?#<CR> Read FAN 11 speed <CR>*fan11=?#<CR> Read FAN 12 speed <CR>*fan12=?#<CR> Read FAN 13 speed <CR>*fan13=?#<CR> Service Read Temperature 1 <CR>*tmp1=?#<CR> Read Temperature 2 <CR>*tmp2=?#<CR>...
5th byte Return 0 Indicates other errors, and 6th byte returns 0 - 2 Light source LAMP? xxxxxxxxxxxx 1st number (1-5 digitals): Light source 1 runtime status query Input selection 11 12 21 31 32 INST? LU9750/LU9800 list query 33 34...
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Returns the name set in [PROJECTOR NAME] of NAME? xxxxx query [NETWORK SETUP] Manufacturer INF1? BenQ Returns manufacturer name name query Model name INF2? LU9750/LU9800 Returns moder name query Other INF0? information xxxxx Returns information such as version number queries Class information CLASS? Returns class for PJLink...