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Summary of Contents for Pride Quantum 614
- Page 1 WITH NE+ ELECTRONICS...
- Page 2 WARNING! The troubleshooting and replacement procedures detailed in this troubleshooting guide should only be performed by service personnel in accordance with the Provider Stan- dards of Pride Mobility Products Corporation. The symbols below are used throughout this troubleshooting guide to identify warnings and important infor- mation.
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Page 3: Table Of Contents
Table of Contents INTRODUCTION ....................... 4 Quantum 614 with NE+ Electronics Technical Troubleshooting Guide ..........4 How to use Pride Model Specific Technical Troubleshooting Guides..........4 System Retest..........................4 SECTION 1: NO POWER..................6 SECTION 2: ERROR CODE DIAGNOSTICS ............9 Battery Charging or Drive Inhibit .................... -
Page 4: Introduction
How to Use Pride Model Specific Technical Troubleshooting Guides All new Pride Model Specific Technical Troubleshooting Guides follow the same format. They are divided into sections addressing symptoms such as No Power. If the mobility product is capable of giving error codes, one section will deal with each code for that model. - Page 5 FRONT BATTERY HARNESS REAR BATTERY HARNESS BATTERY CABLE CIRCUIT BREAKER LEFT MOTOR RIGHT MOTOR POWER MODULE 14-PIN RUN PLUG POWER TAKE-OFF/INHIBIT HARNESS RUN PLUG Diagram 1. Quantum 614 with NE+ Electronics Troubleshooting Key Quantum 614 with NE+ Electronics Technical Troubleshooting Guide www.pridemobility.com...
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Page 6: Section 1: No Power
3. Remove the front shroud. See figure 4. Figure 3. Rear Shroud Removal 4. Unplug connector 3a from connector 5b, then unplug connector 4a from connector 5c. See diagram 2 or 3. Figure 4. Front Shroud Removal www.pridemobility.com Quantum 614 with NE+ Electronics Technical Troubleshooting Guide... - Page 7 — If the multimeter indicates less than 1 ohm, then replace the battery cable (5) and retest the system. — If the multimeter indicates greater than 1 ohm, then replace the circuit breaker (6) and retest the system. Quantum 614 with NE+ Electronics Technical Troubleshooting Guide www.pridemobility.com...
- Page 8 — If the multimeter indicates 0VDC, then replace the bus cable extension (2) and retest the system. — If the multimeter indicates greater than 0VDC, then replace the NE+ joystick module (1) and retest the system. www.pridemobility.com Quantum 614 with NE+ Electronics Technical Troubleshooting Guide...
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Page 9: Section 2: Error Code Diagnostics
- Actual Faults - Actual Faults - Fault History - Fault History - Monitor - Monitor - Information - Information Figure 13. Fault History Controller Programming Figure 12. Actual Faults Controller Programming Quantum 614 with NE+ Electronics Technical Troubleshooting Guide www.pridemobility.com... -
Page 10: Battery Charging Or Drive Inhibit
— If the power chair does not drive, then the power module (9) may be programmed incorrectly. Verify the inhibit program. See figure 16. The inhibit should be set to “High Inhibit”. Figure 16. Inhibit Controller Programming www.pridemobility.com Quantum 614 with NE+ Electronics Technical Troubleshooting Guide... -
Page 11: System Lock Mode
(8) and retest the system. — If the multimeter indicates about 0.5-1.5 ohms, then plug connector 7a back into connector 9b and go to the next step. Quantum 614 with NE+ Electronics Technical Troubleshooting Guide www.pridemobility.com... -
Page 12: Motor/Brake Error
(9) and retest the system. — If the multimeter does not indicate about 35 ohms, then replace the right motor/brake assembly and retest the system. Figure 23. Connector 8a www.pridemobility.com Quantum 614 with NE+ Electronics Technical Troubleshooting Guide... -
Page 13: Communications Or Software Error
— If the multimeter indicates less than 1 ohm for all of the measurements, then go to the next step. 5. Contact Quantum Technical Service for further troubleshooting. Quantum 614 with NE+ Electronics Technical Troubleshooting Guide www.pridemobility.com... - Page 14 Contact Quantum Technical Service for further troubleshooting. Right Indicator Error Press right indicator key. See Section 2. Contact Quantum Technical Service for further troubleshooting. Table 1. Quantum 614 NE+ Error Codes www.pridemobility.com Quantum 614 with NE+ Electronics Technical Troubleshooting Guide...
- Page 15 LCD DISPLAY DIAGNOSIS SOLUTION Hazard Indicator Error Press hazard key. See Section 2. Contact Quantum Technical Service for further trou- bleshooting. Running Lights Error Press light key. See Section 2. Contact Quantum Technical Service for further trou- bleshooting. Speed Limit Warning Return seat to normal or upright position.
- Page 16 NE+ JOYSTICK MODULE BUS CABLE EXTENSION FRONT BATTERY HARNESS REAR BATTERY HARNESS BATTERY CABLE CIRCUIT BREAKER LEFT MOTOR RIGHT MOTOR POWER MODULE 14-PIN RUN PLUG POWER TAKE-OFF/INHIBIT HARNESS RUN PLUG Diagram 2. Quantum 614 with NE+ Electronics 3D Wiring Diagram...
- Page 17 NE+ JOYSTICK MODULE POWER MODULE Diagram 3. Quantum 614 with NE+ Electronics 2D Wiring Diagram...
- Page 18 WITH NE+ ELECTRONICS Pride Mobility Products Corporation 182 Susquehanna Ave. Exeter, PA 18643 Contact Information Main Toll Free Number 800.800.8586 Local Phone Number 570.655.5574 Internet Address for Product Information www.pridemobility.com Internet Address for Service Information www.prideservice.com “Live Chat” available 8:30 am — 5:00 pm EST Toll Free Service Hotline 877.800.1248 (Dealers Only)
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