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This chapter provides the information required to diagnose and troubleshoot any faults or failures in the
operation of the VMS.
The knowledge of informations described in the previous chapters will be a great help for the process of
troubleshooting. At most of the cases the faults and other technical issues are easy to resolve.
Note:
exception of the "Preventive Maintenance" that is described in Chapter
voids the warranty itself, unless it is expressly agreed with Aesys.
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In the event of requesting for technical assistance/repair, the user must prepare firstly the following data:
Product code and serial number of the panel, inferable from the CE nameplate (see the para 4.7
"CE ");
if possible, a copy or the references of the Aesys delivery note;
description of the problem;
Any other relevant information to better identify the problem.
Then contact the Aesys Customer Service as follows:
www:
visit www.aesys.com, click on the "
Only if you may not contact the Aesys Customer Service via the above link, use the following references:
Email:
service@aesys.com.
+39 035 29 240
TEL:
Note: A fee will be added to any out of warranty phone/email technical assistance.
Aesys S.p.A. Via Pastrengo 7c - 24068 Seriate - BG - Italy • T. +39 035 29240 • F. +39 035 680030 • www.aesys.com -
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Any activity performed during the warranty period of the VMS (with the
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9, during the company's opening hours.
EXTENSION
User and Maintenance Manual [ENG] - rel.00 (26/03/2018)
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" section and follow the instructions.
SERVICE
Registered office
Display Series Minerva Monochromatic
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: Via Artigiani 41 - 24060 Brusaporto - BG – Italy
Pag.37 di 45
- Quick Links:
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Table of Contents
Troubleshooting
