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Troubleshooting
In the event that your HDPro is not working properly, please refer to the 4 items below to find out where the problem is
coming from. If the steps below do not solve the situation, please check the FAQs on our website www.caldigit.com.
One of these FAQs should provide the solution to your specific problem.
If you need further assistance, please contact your CalDigit reseller.
1. Inspect your HDPro
Make sure the power source of your external device is connecting properly.
2. Inspect the cable
Verify the connection with your computer, and try an alternate cable if available.
3. Inspect the port
Verify the cable connection with HDPro data port.
4. Inspect the PCI card
Re-seat the PCI card if needed.
Firmware Update
Firmware updates are made available to maintain compatibility with the latest software releases or
correct problems with previous versions. If you are experiencing problems with any CalDigit product,
you might want to visit our website at
and download them for your particular product.
General Safety Precautions
Make sure to read all messages with this icon for important information
on various important points on the HDPro. Failure to pay attention
to these warnings could result in loss of data or other serious consequences.
1. Do not attempt to service this unit yourself. Opening or removing the side covers will expose you
to dangerous voltages or other hazards.
2. Do not use this unit near water – such as: bathtub, sink, in a wet area or near a swimming pool.
Doing so will increase the chances of a short circuit or electrocution.
3. Do not place this unit on any unstable surface such as: a cart, stands, bracket or table. The unit
may fall causing serious injury and/or damage to the unit.
4. Do not block the front and rear ventilation. Proper airflow is required to ensure reliable operation
and to prevent overheating.
5. Do not defeat the safety purpose of the grounded power plug. Use a grounded power outlet and
the power connector intended for the unit.
6. Power cord provided is for North America use only. Outside of North America the proper power
cord must be procured and used.
Technical Support
CalDigit Website:
CalDigit knowledgebase:
CalDigit e-mail support:
Phone support:
Fax:
Serviceability
The HDPro is designed to provide easy disk drive replacement, should a disk drive module need
to be serviced, simply unscrew the thumbscrew on the drive door, pull down on the tray handle and pull the drive out.
Replace the bad drive module with a new module, sold as a separate accessory item through CalDigit
or your authorized reseller/dealer.
www.caldigit.com
to check for any available firmware updates
www.caldigit.com
go to website, click on Support, click on FAQ
support@caldigit.com
714-572-6668 M-F 9AM – 6PM PST
714-572-9881
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