Answers To Common Problems - Dell Alienware M17x-R2 Product Manual

Answers to Common Problems

System
The computer fails the POST
The POST (Power On Self Test) tests the computer, ensuring that it meets the
necessary system requirements and that all hardware is working properly before
starting the remainder of the boot process. If the computer passes the POST, the
computer will continue to start normally. However, if the computer fails the POST,
the computer will generate a single beep to indicate a general failure and an
error message will be displayed. For assistance, contact Technical Support (see
"CONTACTING ALIENWARE" on page 61).
The computer stops responding or a solid blue screen appears
CAUTION: You might lose data if you are unable to perform an operating
system shutdown.
If you are unable to get a response by pressing a key on your keyboard or moving
your mouse, press and hold the power button for at least 6 seconds until the
computer turns off, then restart your computer.
NOTE: The chkdsk program may run when you restart the computer. Follow
the instructions on the screen.
A program stops responding or crashes repeatedly
End the program:
1. Press <Ctrl><Shift><Esc> simultaneously.
2. Click the Applications tab and select the program that is no longer
responding.
3. Click End Task.
Check the software documentation.
If necessary, uninstall and then reinstall the program.
A program is designed for an earlier version of Microsoft
Run the Program Compatibility Wizard:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to an earlier version of Microsoft Windows operating system
environments.
Click Start Control Panel
1. → →
Use an older program with this version of Windows.
2. In the welcome screen, click Next.
Follow the instructions on the screen.
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Windows
Programs Programs and Features
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CHAPTER 5: TROUBLESHOOTING
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