Dell Alienware m17 Service Manual
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Dell Alienware m17 Service Manual

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Alienware m17
Service Manual
Regulatory Model: P37E
Regulatory Type: P37E001
June 2022
Rev. A02

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Summary of Contents for Dell Alienware m17

  • Page 1 Alienware m17 Service Manual Regulatory Model: P37E Regulatory Type: P37E001 June 2022 Rev. A02...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018-2022 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Before working inside your computer................9 Before you begin .................................9 Chapter 2: After working inside your computer................10 Chapter 3: Safety instructions..................... 11 Electrostatic discharge—ESD protection........................11 ESD field service kit ................................. 12 Transporting sensitive components..........................13 Chapter 4: Recommended tools....................14 Chapter 5: Screw list........................
  • Page 4 Chapter 14: Removing the memory modules................32 Prerequisites..................................32 Procedure....................................32 Chapter 15: Replacing the memory modules................34 Procedure ...................................34 Post-requisites................................... 34 Chapter 16: Removing the wireless card..................35 Prerequisites..................................35 Procedure....................................35 Chapter 17: Replacing the wireless card..................37 Procedure.................................... 37 Post-requisites...................................39 Chapter 18: Removing the solid-state drive/Intel Optane............40 Prerequisites..................................40 Procedure to remove M.2 2230 card...........................
  • Page 5 Procedure ..................................53 Post-requisites...................................54 Chapter 26: Removing the fans....................55 Prerequisites..................................55 Procedure....................................55 Chapter 27: Replacing the fans....................57 Procedure ...................................57 Post-requisites...................................58 Chapter 28: Removing the I/O board................... 59 Prerequisites..................................59 Procedure....................................59 Procedure....................................60 Chapter 29: Replacing the I/O board................... 63 Procedure....................................63 Post-requisites...................................64 Chapter 30: Removing the speakers.................... 65 Prerequisites..................................65 Procedure....................................65 Chapter 31: Replacing the speakers.....................66...
  • Page 6 Chapter 37: Replacing the camera....................75 Procedure....................................75 Post-requisites................................... 75 Chapter 38: Removing the display hinges..................76 Prerequisites..................................76 Procedure.................................... 76 Chapter 39: Replacing the display hinges..................78 Procedure.................................... 78 Post-requisites................................... 78 Chapter 40: Removing the display panel..................79 Prerequisites..................................79 Procedure....................................
  • Page 7 Chapter 56: Troubleshooting...................... 115 Updating the BIOS in Windows.............................115 Updating the BIOS using the USB drive in Windows....................115 Dell SupportAssist Pre-boot System Performance Check diagnostics...............115 Running the SupportAssist Pre-Boot System Performance Check............... 116 System diagnostic lights..............................116 Enabling Intel Optane memory............................117 Disabling Intel Optane memory............................117...
  • Page 8 Chapter 57: Getting help and contacting Dell................119 Contents...

  • Page 9: Chapter 1: Before Working Inside Your Computer

    Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin 1. Save and close all open files and exit all open applications. 2. Shut down your computer. Click Start > Power >...

  • Page 10: Chapter 2: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3.

  • Page 11: Chapter 3: Safety Instructions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 12: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Safety instructions...

  • Page 13: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 14: Chapter 4: Recommended Tools

    Recommended tools The procedures in this document may require the following tools: ● Philips screwdriver #1 ● Flat-head screwdriver ● Plastic scribe Recommended tools...

  • Page 15: Chapter 5: Screw List

    Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.
  • Page 16 Table 1. Screw list (continued) Component Secured to Screw type Quantity Screw image Power-adapter port System board and palm- M2.5x4.5 rest assembly Power-button board Palm-rest assembly M2x3 USB Type-C port System board M2x3 bracket System board Palm-rest assembly M2x3 Keyboard bracket Palm-rest assembly M1.2x2.4 Keyboard...

  • Page 17: Chapter 6: Removing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Loosen the four captive screws on the base cover.
  • Page 18 5. Using the pull tab, disconnect the battery cable from the system board. Removing the base cover...
  • Page 19 6. Press and hold the power button for 5 seconds to ground the computer and drain the flea power. Removing the base cover...

  • Page 20: Chapter 7: Replacing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Connect the battery cable to the system board. 2. Rotate the cover from back to front and place the base cover on the palm-rest assembly.
  • Page 21 3. Tighten the four captive screws on the base cover. 4. Replace the six screws (M2.5x9)that secure the base cover to the palm-rest assembly. 5. Replace the two screws (M2.5x9) in the back that secure the base cover to the palm-rest assembly. Replacing the base cover...
  • Page 22 Replacing the base cover...

  • Page 23: Chapter 8: Removing The Battery (Half-Length)

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover.

  • Page 24: Chapter 9: Replacing The Battery (Half-Length)

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Align the screw holes on the battery with the screw holes on the palm-rest assembly.

  • Page 25: Chapter 10: Removing The Battery (Full-Length)

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover.

  • Page 26: Chapter 11: Replacing The Battery (Full-Length)

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Align the screw holes on the battery with the screw holes on the palm-rest assembly.

  • Page 27: Chapter 12: Removing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
  • Page 28 4. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive. 5. Lift the hard drive off the hard-drive bracket. 6. Disconnect the interposer from the hard-drive assembly. Removing the hard drive...
  • Page 29 Removing the hard drive...

  • Page 30: Chapter 13: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

  • Page 31: Post-Requisites

    4. Align the screw holes on the hard-drive assembly with the screw holes on the palm-rest assembly. 5. Replace the four screws (M2x5) that secure the hard-drive assembly to the palm-rest assembly. 6. Connect the hard-drive cable to the system board. Post-requisites Replace the base...

  • Page 32: Chapter 14: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover.
  • Page 33 Removing the memory modules...

  • Page 34: Chapter 15: Replacing The Memory Modules

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Align the notch on the memory module with the tab on the memory-module slot.

  • Page 35: Chapter 16: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover.
  • Page 36 Removing the wireless card...

  • Page 37: Chapter 17: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.
  • Page 38 5. Route the antenna cables on to the securing clips on the system board. Replacing the wireless card...

  • Page 39: Post-Requisites

    Post-requisites Replace the base cover. Replacing the wireless card...

  • Page 40: Chapter 18: Removing The Solid-State Drive/Intel Optane

    Depending on the number of M.2 cards installed at Point-of-Sale, the thermal shield installed in the computer may be a full shield or a half shield. If two M.2 cards are installed After Point-of-Sale (APOS) contact Dell support for the full thermal shield.
  • Page 41 3. Remove the screw (M2x3) that secures the M.2 2230 card bracket to the palm-rest assembly. 4. Slide and remove the M.2 2230 card along with the bracket from the M.2 slot on the system board. 5. Remove the screw (M1.6x2) that secures the M.2 2230 card to the card bracket. 6.

  • Page 42: Procedure To Remove M.2 2280 Card

    Depending on the number of M.2 cards installed at Point-of-Sale, the thermal shield installed in the computer may be a full shield or a half shield. If two M.2 cards are installed After Point-of-Sale (APOS) contact Dell support for the full thermal shield.

  • Page 43: Chapter 19: Replacing The Solid-State Drive/Intel Optane

    Depending on the number of M.2 cards installed at Point-of-Sale, the thermal shield installed in the computer may be a full shield or a half shield. If two M.2 cards are installed After Point-of-Sale (APOS) contact Dell support for the full thermal shield.
  • Page 44 6. Align the screw holes of the M.2 thermal shield with the screw holes on the palm-rest assembly and system board. 7. Replace the two screws (M2x3) that secure the M.2 thermal shield to the palm-rest assembly and system board. Replacing the solid-state drive/Intel Optane...

  • Page 45: Procedure To Replace M.2 2280 Card

    Depending on the number of M.2 cards installed at Point-of-Sale, the thermal shield installed in the computer may be a full shield or a half shield. If two M.2 cards are installed After Point-of-Sale (APOS) contact Dell support for the full thermal shield.

  • Page 46: Post-Requisites

    Post-requisites Replace the base cover. Replacing the solid-state drive/Intel Optane...

  • Page 47: Chapter 20: Removing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 48: Chapter 21: Replacing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Adhere the coin-cell battery to the palm-rest assembly. 2. Adhere the tape that secures the coin-cell battery cable to the palm-rest assembly.

  • Page 49: Chapter 22: Removing The Touchpad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.

  • Page 50: Chapter 23: Replacing The Touchpad

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Slide and place the touchpad into the slot on the palm-rest assembly.

  • Page 51: Chapter 24: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 52 6. Remove the fans. Removing the heat sink...

  • Page 53: Chapter 25: Replacing The Heat Sink

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 54: Post-Requisites

    Post-requisites Replace the base cover. Replacing the heat sink...

  • Page 55: Chapter 26: Removing The Fans

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.
  • Page 56 Removing the fans...

  • Page 57: Chapter 27: Replacing The Fans

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Place the fans on the heat sink and align the screw holes on the fans to the screw holes on the heat sink.

  • Page 58: Post-Requisites

    Post-requisites 1. Follow the procedure from step 2 to step 6 in Replacing the heat sink. 2. Replace the base cover. Replacing the fans...

  • Page 59: Chapter 28: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover.

  • Page 60: Procedure

    Procedure 1. Peel the tape that secures the I/O-board cable to the I/O board. 2. Open the latch and disconnect the I/O-board cable from the I/O board. Removing the I/O board...
  • Page 61 3. Remove the screw (M2x5) that secures the I/O board to the palm-rest assembly. 4. Lift the I/O board off the palm-rest assembly. Removing the I/O board...
  • Page 62 Removing the I/O board...

  • Page 63: Chapter 29: Replacing The I/O Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Align the USB ports on the I/O board with the slots on the palm-rest assembly.

  • Page 64: Post-Requisites

    Post-requisites Replace the base cover. Replacing the I/O board...

  • Page 65: Chapter 30: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.

  • Page 66: Chapter 31: Replacing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: If the rubber grommets are pushed out of the speakers when removing the speakers, push them back in place before replacing the speakers.

  • Page 67: Chapter 32: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.
  • Page 68 7. Open the display at an angle of 90 degrees and place the computer at the edge of the table. 8. Remove the two screws (M2.5x4.5) that secures the display hinges to the palm-rest assembly. 9. Rotate the display assembly inward and lift up and away from the palm-rest assembly. After performing all the steps you are left with the display assembly.
  • Page 69 Removing the display assembly...

  • Page 70: Chapter 33: Replacing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Open the hinges to 90 degree and place the display assembly on the palm-rest assembly by rotating outward.

  • Page 71: Post-Requisites

    7. Place the power-adapter port into the slot on the palm-rest assembly. 8. Place the power-adapter port bracket onto the power-adapter port, aligning the screw holes on the power-adapter port to the screw holes on the palm-rest assembly. 9. Replace the two screws (M2x3) that secure the power-adapter port bracket to the palm-rest assembly. Post-requisites 1.

  • Page 72: Chapter 34: Removing The Display Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.

  • Page 73: Chapter 35: Replacing The Display Bezel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align and place the display bezel onto the display assembly and snap it into place in the following order: Bottom (Alienware logo)->Right->Left->Top (camera).

  • Page 74: Chapter 36: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.

  • Page 75: Chapter 37: Replacing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Using the guiding pins for alignment, adhere the camera to the display assembly.

  • Page 76: Chapter 38: Removing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.
  • Page 77 Removing the display hinges...

  • Page 78: Chapter 39: Replacing The Display Hinges

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Align the screw holes on the display hinges with the screw holes on the display assembly.

  • Page 79: Chapter 40: Removing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.
  • Page 80 3. Peel the tape that secures the display-cable connector latch to the display panel. 4. Open the latch and disconnect the display cable from the display panel. 5. Lift the display panel from the display back-cover and antenna assembly. After performing all the steps you are left with the display panel. Removing the display panel...
  • Page 81 Removing the display panel...

  • Page 82: Chapter 41: Replacing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Place the bottom edge of the display panel at the base of the display back-cover and antenna assembly.

  • Page 83: Post-Requisites

    Post-requisites 1. Replace the display bezel. 2. Replace the display assembly. 3. Replace the wireless card. 4. Replace the base cover. Replacing the display panel...

  • Page 84: Chapter 42: Removing The Display Back-Cover And Antenna Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.

  • Page 85: Chapter 43: Replacing The Display Back-Cover And Antenna Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display back-cover and antenna assembly on a clean and flat surface.

  • Page 86: Chapter 44: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 87 15. Remove the six screws (M2x3) that secure the system board to the palm-rest assembly. 16. Gently release the ports on the system board from the slots on the palm-rest assembly and lift the system board off the palm-rest assembly. Removing the system board...
  • Page 88 Removing the system board...

  • Page 89: Chapter 45: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 90: Post-Requisites

    7. Connect the power-adapter port cable to the system board. 8. Connect the display cable and close the latch to secure the cable. 9. Adhere the tape that secures the display cable to the system board. 10. Connect the power-button board cable to the system board. 11.

  • Page 91: Entering The Service Tag In The Bios Setup Program

    Entering the Service Tag in the BIOS setup program 1. Turn on or restart your computer. 2. Press F2 when the Dell logo is displayed to enter the BIOS setup program. 3. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.

  • Page 92: Chapter 46: Removing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.
  • Page 93 Removing the power-button board...

  • Page 94: Chapter 47: Replacing The Power-Button Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Align the screw holes on the power-button board with the screw holes on the palm-rest assembly.
  • Page 95 6. Replace the battery (half-length) or the battery (full-length), whichever applicable. 7. Replace the base cover. Replacing the power-button board...

  • Page 96: Chapter 48: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.
  • Page 97 Removing the power-adapter port...

  • Page 98: Chapter 49: Replacing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Route the power-adapter port cable through the routing guides on the palm-rest assembly.
  • Page 99 5. Follow the procedure from step 4 to step 6 in Replacing the hard drive. 6. Replace the battery (half-length) or the battery (full-length), whichever applicable. 7. Replace the base cover. Replacing the power-adapter port...

  • Page 100: Chapter 50: Removing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.
  • Page 101 Removing the keyboard...

  • Page 102: Chapter 51: Replacing The Keyboard

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Align the screw holes on the keyboard with the screw holes on the palm-rest assembly.
  • Page 103 6. Replace the wireless card. 7. Follow the procedure from step 4 to step 6 in Replacing the hard drive. 8. Replace the battery (half-length) or the battery (full-length), whichever applicable. 9. Replace the base cover. Replacing the keyboard...

  • Page 104: Chapter 52: Removing The Palm Rest

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover.
  • Page 105 Removing the palm rest...

  • Page 106: Chapter 53: Replacing The Palm Rest

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm rest on a clean and flat surface.
  • Page 107 8. Follow the procedure from step 2 to step 6 in Replacing the heat sink. 9. Replace the wireless card. 10. Replace the coin-cell battery. 11. Replace the board. 12. Replace the solid-state drive/Intel Optane. 13. Follow the procedure from step 4 to step 6 in Replacing the hard drive.

  • Page 108: Chapter 54: Device Drivers

    Device drivers Intel Chipset Software Installation Utility In the Device Manager, check if the chipset driver is installed. Install the Intel chipset updates from www.dell.com/support. Video drivers In the Device Manager, check if the video driver is installed. Install the video driver update from www.dell.com/support.

  • Page 109: Chapter 55: System Setup

    Entering BIOS setup program 1. Turn on (or restart) your computer. 2. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.

  • Page 110: System Setup Options

    ● Access System Setup by pressing F2 key ● Bring up the one-time boot menu by pressing F12 key The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ●...
  • Page 111 Table 4. System setup options—Advanced menu (continued) Advanced NOTE: If enabled, the processor clock speed and core voltage are adjusted dynamically based on the processor load. Integrated NIC Enables you to enable or disable the on-board LAN controller. Default: Enabled USB Emulation Enables you to enable or disable the USB emulation feature.
  • Page 112 Enable or disable BIOS Auto-Recovery. Default: Disabled SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool. Default: 2 SupportAssist OS Recovery Enable or disable SupportAssist OS recovery. Default: Enabled...

  • Page 113: Clearing Cmos Settings

    Table 5. System setup options—Security menu (continued) Security BIOS PPI user prompts when issuing the Clear command. Changes to this setting take effect immediately. Default: Enabled UEFI Capsule Firmware Updates Enable or disable BIOS updates through UEFI capsule update packages. Default: Enabled Table 6.

  • Page 114: Clearing Bios (System Setup) And System Passwords

    Clearing BIOS (System Setup) and System passwords To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 115: Chapter 56: Troubleshooting

    Dell SupportAssist Pre-boot System Performance Check diagnostics SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally.

  • Page 116: Running The Supportassist Pre-Boot System Performance Check

    Running the SupportAssist Pre-Boot System Performance Check 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner.

  • Page 117: Enabling Intel Optane Memory

    ● Solid white — Caps Lock enabled. ● Off — Caps Lock disabled. Enabling Intel Optane memory 1. On the taskbar, click the search box, and then type Intel Rapid Storage Technology. 2. Click Intel Rapid Storage Technology. The Intel Rapid Storage Technology window is displayed. 3.

  • Page 118: Flea Power Release

    Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed. The following procedure provides the instructions on how to conduct flea power release: 1.
  • Page 119 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 9. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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