Telephone Numbers - Gateway 400VTX User Manual

Chapter 16: Troubleshooting

Telephone numbers

Gateway offers a wide range of customer service, technical support, and
information services.
Automated troubleshooting system
Service description
Use an automated menu system and your telephone
keypad to find answers to common problems.
Telephone numbers
You can access the following services through your telephone to get answers
to your questions:
Resource
Fax on demand
support
Gateway's
fee-based
software tutorial
service
Gateway
Technical Support
America Online
CompuServe
Sales,
accounting, and
warranty
246
Service description
Order a catalog of documents on common
problems, then order documents by document
numbers. The documents will be faxed to you.
Get tutorial assistance for software issues
billed by the minute.
Talk to a Gateway Technical Support
representative about a non-tutorial technical
support question. (See "Before calling
Gateway Technical Support" on page 245
before calling.)
TDD Technical Support (for hearing impaired)
is available:
Weekdays 6:00 a.m. - 8:00 p.m. Central Time
Weekends 6:00 a.m. - 5:00 p.m. Central Time
Get support for your America Online ISP
account
Get support for your CompuServe ISP account
Get information about available systems,
pricing, orders, billing statements, warranty
service, or other non-technical issues.
www.gateway.com
How to reach
800-846-2118 (US)
877-709-2945 (Canada)
How to reach
800-846-4526 (US)
877-709-2951 (Canada)
800-229-1103 (charged to
your credit card)
900-555-4695 (charged to
your telephone bill)
800-846-2301 (US)
800-846-3609 (Canada
and Puerto Rico)
605-232-2191
(all other countries)
800-846-1778 (TDD)
800-827-6364 (US)
888-265-4357 (Canada)
800-848-8990 (US)
800-846-2000 (US)
888-888-2037 (Canada)