Internet - Gateway 400VTX User Manual

Chapter 16: Troubleshooting
Help and
Support
You see a "Data error" message
This may be the result of a defective area on the hard drive. To fix hard
drive problems, run the Error checking program. For more information,
see "Checking the hard drive for errors" on page 189.
The hard drive cannot be accessed, or you see a "General failure
reading drive C" error message
If a diskette is in the diskette drive, eject it and restart your notebook.
Make sure that the hard drive is installed correctly. Remove it, firmly
reinsert it, then restart your notebook. For more information, see
"Replacing the hard drive kit" on page 217.
If your notebook has been subjected to static electricity or physical shock,
you may need to reinstall the operating system.
You see a "Non-system disk", "NTLDR is missing", or "disk" error
message
Eject the diskette from the diskette drive, then press E

Internet

You cannot connect to the Internet
Make sure that the modem cable is plugged into the modem jack and not
the Ethernet network jack. See "Back" on page 6 to make sure that the
connections have been made correctly.
Make sure that your notebook is connected to the telephone line and the
telephone line has a dial tone.
If you have the call waiting feature on your telephone line, make sure that
it is disabled.
Make sure that you are not using a digital, rollover, or PBX line. These lines
do not work with your modem.
Make sure that your account with your Internet service provider (ISP) is
set up correctly. Contact your ISP technical support for help.
232
For more information about file management in
Windows XP, click Start, then click Help and Support.
Type the keyword file management in the HelpSpot
Search box
www.gateway.com
, then click the arrow.
.
NTER