Gateway 400VTX User Manual page 245

See if the modem works with a different communications program. The
problem may be with just one program.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public telephone
lines to 53K. Other factors, such as line noise, telephone service provider
equipment, or ISP limitations, may lower the speed even further.
If your notebook has a v.90 modem, the speed at which you can upload (send)
data is limited to 33.6K. If your notebook has a v.92 modem, the speed at which
you can upload data is limited to 48K. Your ISP may not support 48K uploads.
You can check modem connection speeds and dial-up network (DUN)
connections by accessing the gateway.your.way dial-up server. The server also
contains drivers, patches, and updates for current Gateway hardware and
software.
The server provides a secure connection and is a stand-alone server. You cannot
use it to access the Internet. The server cannot be accessed Mondays from
8:00 a.m. to 12:00 p.m. CT.
To access the gateway.your.way dial-up server:
1
Insert the red Gateway CD into the DVD drive.
2
Click
Help
3
To check your modem connection speed, click the
After your modem connects, move the mouse pointer over the
Dial-Up Networking
Your modem connection speed appears.
Your fax communications program only sends and receives faxes at
14,400 bps when you have a 56K modem
Current fax technology only supports a maximum send and receive rate of
14,400 bps.
The modem is not recognized by your notebook
Make sure that the line connected to the modem is working and plugged
into the appropriate port on your notebook. See "Back" on page 6 to make
sure that the connections have been made correctly.
, then click
Support Web Site
icon (located next to the clock on your taskbar).
www.gateway.com
.
Direct Dial
Troubleshooting
option.
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