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Limited Warranty
What does your warranty cover?
Any defect in material or workmanship.
For how long after the original purchase?
Five-year limited warranty on Lattis Matrix Switchers. One-year limited warranty on Vaux Remote Controls.
What will we do?
If your Vaux product is defective and returned within 30 days of the date it was purchased, we will replace it at no charge to you. If
your Vaux product is returned after 30 days, but within the warranty repair period, we will repair it, or, at our option, replace it at no
charge to you. If we repair your Vaux product , we may use new or reconditioned replacement parts. If we choose to replace your
Vaux product, we may replace it with a new or reconditioned unit of the same or similar design. The repaired or replacement unit will
be warranted for either (a) 90 days or (b) the remainder of the original warranty period, whichever is longer.
How do you make a warranty claim?
To get warranty service for your Vaux product, you must provide proof of purchase. The "Purchase Date" is the date shown on your
invoice. Within 30 days of the Purchase Date, return your Vaux product to your place of purchase for immediate replacement. After
30 days of the date it was purchased, call the Vaux Service Department to obtain a Return Materials Authorization (RMA) Number
and ship the Vaux product standard UPS or equivalent to the Vaux Electronics Service Dept. Provide necessary additional shipping
insurance. Most shipping companies' basic insurance coverage is only $100.00. Include in the package a copy of the sales receipt or
other evidence of date of original purchase. Also print your name, shipping address (no PO boxes), phone number and a description
of the defect. Write the RMA number on the shipping label or prominently on the outside of the box. Properly pack your unit,
include any cables, etc., which were originally provided with the product. Please use the original carton and packing materials, or
equivalent. Pay any charges billed to you by the Vaux Service Department for service not covered by the warranty. Your repaired
unit will be shipped to you prepaid freight.
What does your warranty not cover?
This warranty does not cover any upgrades of system hardware or software to revisions later than that which shipped with the system
when originally purchased. If this Vaux product includes infrared learning, this warranty does not cover incompatibility with third-
party remote controls, such as, but not limited to: wired-remote controls, RF remote controls, ultrasonic remote controls, pre-
programmed universal remote controls (third-party codes are sometimes distorted), products that operate over 100kHz, products that
use obscure or multi-frequency infrared signals. This warranty does not cover defects resulting from accidents, damage while in
transit to the Vaux Service Department, alterations, products which have been modified or incorporated into other products,
unauthorized repair, tampering, failure to follow instructions, neglect, misuse, fire, flood, lightning damage, meteorite bombardment,
regional or global warfare, or acts of God. This warranty does not cover customer instruction, installation and set-up, or batteries.
If your product is not covered by our warranty, call the Vaux Service Department for advice as to how we may repair your Vaux
product, and other repair information, including charges. At our option, we may replace, rather than repair, your Vaux product with a
new or reconditioned one of the same or similar design. The repaired or replacement product will be warranted for 90 days. This
warranty gives you specific legal rights and you may also have other rights which vary from state to state.
Limitations
Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the product is
fit for ordinary use), are limited to one year from date of purchase. We will not pay for loss of use (eg: during warranty repair),
inconvenience, loss or theft of your Vaux product, or property damage caused by your Vaux product or its failure to work, or any
other incidental or consequential damages.
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