Faqs; Fault Diagnosis And Location; Hdm Web Interface Access Failures - H3C WBC580 Quick Start Manual

FAQs

Fault diagnosis and location

HDM takes a bluescreen of death (BSoD) screenshot and video recording upon a system crash.
When the system fails and restarts, you can view the BSoD screenshot or the video for
troubleshooting.

HDM Web interface access failures

Table 5 describes the possible causes and solutions for HDM Web interface access failures.
Table 5 Causes and solutions for HDM Web interface access failures
HDM Web interface access failure
reason
Network
connection issue
Browser cache not
cleared
Incorrect access
information
The HDM network port is
disconnected.
An incorrect HDM
management IP address is
used.
The local PC and HDM
network port are not on the
same network segment.
The firmware of HDM has
been upgraded recently,
but the browser cache is
not cleared.
The username does not
exist.
The password is not
correct.
Solution
Connect the network cable for the HDM network port
correctly.
Use the IP address of the HDM management interface
for access.
Make sure the local PC and HDM network port are on
the same network segment.
Clear the browser cache and then re-sign in to HDM.
User a username that has been created. At the first
sign-in, use the default username and password.
Use the correct password. The password is case
sensitive.
9