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9 TROUBLE SHOOTING
What can I do if
1. Check your mobile device is connected to a 2.4GHz
I fail to pair my
Wi-Fi network, refer to below question for how to
GRID Connect
check Wi-Fi network frequency
device?
2. Check password entered is correct and the same
Wi-Fi network is used on the mobile device as the
device being paired
3. Check GRID device is in pairing mode, the status light
is red and rapidly blinking (approx 2 times per second).
4. Check the internet connection on your Wi-Fi
network by browsing any website
If your problem persists, please refer to GRID website
or contact Customer Service team (detail below) for
further assistance
How can I find
For iPHONE User
out whether my
1. Navigate the Settings menu and click on Wi-Fi.
network is 2.4GHz?
The suffix of your network may be denoted by
either a 2.4G or 5G
2. If you are having trouble finding out if you are on a
2.4GHz Wi-Fi network, it will be necessary to check
your router specifications. For more information on
this process, please consult your specific router's
manufacturer or user manual for more details
For Android User
1. Navigate the Settings menu and click on Wi-Fi
2. Tap the connected Wi-Fi network and the system
will show the Wi-Fi Frequency
What can I do if I
1. Ensure the status light is red and rapidly blinking
cannot scan the
(approx 2 times per second) before scanning QR code
QR code or don't
2. Ensure your Wi-Fi network is correct by checking
hear the prescribed
the above sections
beep
3. Ensure to keep your smart phone 15cm to 20cm
away from your camera
4. It may take several seconds to scan QR code
20
Do our current
No - GRID products currently do not support 5GHz
GRID products
wireless connection
support 5GHz
wireless
connections?
If I forget my GRID
If you forget your password, you can tap forgot
Connect app
password and enter your GRID Connect registered
account password,
account details to get a verification code and reset your
how can I reset my
password
password?
When pairing,
No - they do not need to be in the same room, but it is
should my GRID
recommended to pair the GRID device as close to the
device or mobile
router as possible to assist with a successful pair
phone be in same
room with Wi-Fi
router?
I want to pair my
Use the reset pin to press and hold the reset button
camera and it isn't
for 5 seconds. The status light should now be red and
in pairing mode,
blinking rapidly to indicate it is ready for pairing
how do I put it into
pairing mode?
For further Online Assistance or Customer Service Team
grid-connect.com.au
1300 267 168
(toll free)
21
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