Suzuki SWACE Owner's Manual page 46

Troubleshooting
If you are experiencing difficulties with Apple CarPlay/Android Auto, check
the following table.
Symptom
An Apple CarPlay/Android
Auto connection cannot be
established.
When an Apple CarPlay/
Android Auto connection is
established and a video is
being played, the video is not
displayed, but audio is output
through the system.
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2-3. Apple CarPlay/Android Auto
Solution
Check if the device supports Apple CarPlay/Android
Auto.
Check if Apple CarPlay/Android Auto is enabled on
the connected device.
Check if that the Android Auto application is installed
to the device to be connected.
For details, refer to
Apple CarPlay: https://www.apple.com/ios/carplay/.
Android Auto: https://www.android.com/auto/.
For available countries or areas for Apple CarPlay,
refer to
https://www.apple.com/ios/feature-availability/
#apple-carplay.
Check if the "Preferred service" setting on the gen-
eral settings screen is set to "Apple CarPlay"/
"Android Auto". (P.48)
Check if the USB cable being used is securely con-
nected to the device and USB port.
Check that the device is connected directly to the
USB port of the system and not connected to a USB
hub.
For Apple CarPlay: Check if the Lightning cable
being used is certified by Apple. Check if Siri is ena-
bled.
Replace the USB cable with another cable. (A short
USB cable is recommended)
After checking all of the above, try to establish an
Apple CarPlay/Android Auto connection. (P.41, 42)
As the system is not designed to play video through
Apple CarPlay/Android Auto, this is not a malfunc-
tion.
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