Panasonic BL-C30 Installation Manual page 26

Troubleshooting
Problem
The Top page is • The default gateway or DNS server addresses may be wrong.
displayed on the The correct IP addresses are required especially when you are
LAN, but not using the Viewnetcam.com service.
displayed from
the Internet.
• The default gateway address may be wrong.
• UPnP
• Port forwarding is not enabled on the router (see page 13).
• Firewalls such as packet filtering on the router is blocking
camera access.
• You are accessing the camera with an IP address for local
camera access.
Authentication • User name and password for the administrator or general users
windows are are changed.
consequently
displayed.
Only half of the • You are using Internet Explorer 4.xx or lower.
image is
displayed.
All manuals and user guides at all-guides.com
Cause and Remedy
Assign the correct default gateway and DNS server
addresses (see page 31 of the Operating Instructions on the
Setup CD-ROM).
Assign the correct default gateway address (see page 31 of
the Operating Instructions on the Setup CD-ROM).
is disabled on the router.
TM
Enable UPnP on the router following the router manual.
TM
Enable port forwarding seeing the router manual for details.
Set the router to allow access to the camera seeing the
router manual for details.
Access the camera with the global IP address of the router
and port number of the camera.
Close the web browser, and access the camera again.
Upgrade Internet Explorer to version 6.0 or greater.
Installation/Troubleshooting
26