Panasonic BL-C30 Installation Manual
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Panasonic BL-C30 Installation Manual

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How to Use This Documentation
The camera includes the following 4 manual types.
•
Installation/Troubleshooting (This manual)
This manual has important information you will need to understand before
installing the camera and troubleshooting tips.
•
Getting Started
Getting Started provides explanations for the initial configuration and
accessories included with the camera. The Getting Started helps you to easily
configure the camera.
•
Operating Instructions (Included on the Setup CD-ROM)
Operating Instructions explains about operations, settings, features and the
cleaning method when using the camera.
•
IMPORTANT SAFETY INSTRUCTIONS
Basic safety precautions are described to use the camera.
Please read this manual before using and save this manual for future
reference.
All manuals and user guides at all-guides.com
Installation/Troubleshooting
Network Camera
BL-C30
Model No.

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Summary of Contents for Panasonic BL-C30

  • Page 1 All manuals and user guides at all-guides.com Installation/Troubleshooting Network Camera BL-C30 Model No. How to Use This Documentation The camera includes the following 4 manual types. • Installation/Troubleshooting (This manual) This manual has important information you will need to understand before installing the camera and troubleshooting tips.
  • Page 2 All manuals and user guides at all-guides.com Installation/Troubleshooting Abbreviations • UPnP is the abbreviation for Universal Plug and Play. • "Network Camera" is called "Camera" in this Installation/Troubleshooting. Trademarks • Microsoft, Windows, and ActiveX are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

  • Page 3: Table Of Contents

    All manuals and user guides at all-guides.com Installation/Troubleshooting Table of Contents Before Using ..............4 IMPORTANT SAFETY INSTRUCTIONS........4 1.1.1 For European Union (EU) ................6 1.1.2 User Name and Password Protection............7 1.1.3 Video Recording Notice................7 Camera Feature Locations............. 8 1.2.1 Front View....................

  • Page 4: Before Using

    All manuals and user guides at all-guides.com Installation/Troubleshooting Before Using 1.1 IMPORTANT SAFETY INSTRUCTIONS When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury. Read and understand all instructions. Keep these instructions.
  • Page 5 All manuals and user guides at all-guides.com Installation/Troubleshooting Network Camera Memo Attach your purchase receipt here. For your future reference Date of purchase Serial Number MAC Address (Found on the bottom side of the main unit) (Found on the bottom side of the main unit) Name and address of dealer Environment: Do not install the camera where the temperature is less than 5 °C or greater than...

  • Page 6: For European Union (Eu)

    Panasonic Communications Co., Ltd., declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting: http://www.doc.panasonic.de...

  • Page 7: User Name And Password Protection

    All manuals and user guides at all-guides.com Installation/Troubleshooting German Dieses Zubehör für die Einrichtung eines 2,4-GHz-Wireless LAN ist für die Verwendung in folgenden EU-Ländern vorgesehen: Großbritannien (UK), Deutschland, Spanien, Frankreich, Italien, Belgien, Dänemark, Schweden, Finnland, Niederlande, Schweiz und Griechenland. Italian Questa apparecchiatura LAN wireless a 2,4 GHz è...

  • Page 8: Camera Feature Locations

    All manuals and user guides at all-guides.com Installation/Troubleshooting 1.2 Camera Feature Locations 1.2.1 Front View Antenna Pan/Tilt Part Do not apply pressure to the pan/tilt portion of the camera. Any forced movement can damage the internal mechanism. Indicator/Privacy Button Pyroelectric Infrared Sensor (see Getting Started) Privacy Button To temporarily deactivate the camera, press the privacy button.

  • Page 9: Bottom View

    Used when installing the camera onto a wooden wall. Note If the ceiling is made of wood, the camera can be installed on the ceiling. See Panasonic Network Camera support website at http://panasonic.co.jp/pcc/ products/en/netwkcam/ for details.

  • Page 10: Viewnetcam.com Service

    All manuals and user guides at all-guides.com Installation/Troubleshooting 1.3 Viewnetcam.com Service Viewnetcam.com is a free dynamic DNS (DDNS) service provided by Panasonic. It allows you to choose an easy-to-remember address (such as "bob.viewnetcam.com") that you can use to view images from your camera over the Internet.
  • Page 11 All manuals and user guides at all-guides.com Installation/Troubleshooting Notes • Ask your ISP about what type of IP address you are using. • Some ISPs assign you a private IP address. In this case, you cannot use the Viewnetcam.com service. Ask you ISP about what type of IP address you are using.

  • Page 12: Connecting The Camera To A Router Supporting Upnp

    Enable your router's UPnP feature following the router manual before you set up the camera. See the Panasonic Network Camera support website at http:// panasonic.co.jp/pcc/products/en/netwkcam/ for details. • If the maximum idle time is set in PPPoE or PPTP connection with your...

  • Page 13: Connecting The Camera To A Router Not Supporting Upnp

    All manuals and user guides at all-guides.com Installation/Troubleshooting 1.5 Connecting the Camera to a Router Not Supporting UPnP™ To allow access from the Internet with a router not supporting UPnP , follow the procedures below. Select [Static] on the Network page. (1) Access the camera (see page 8 of the Operating Instructions on the Setup CD-ROM).

  • Page 14: Setting Up The Camera Using The Mac Address On The Setup Program

    All manuals and user guides at all-guides.com Installation/Troubleshooting 1.6 Setting Up the Camera Using the MAC Address on the Setup Program The Setup Program may not list any cameras due to your firewall or antivirus software settings on your PC. If you cannot disable your firewall or antivirus software, you can set up the camera using the camera MAC address as shown below.
  • Page 15 All manuals and user guides at all-guides.com Installation/Troubleshooting Enter the user name and password, and click [Save]. The Enter Network Password window is displayed. Enter the User Name and Password that were set, and click [OK].
  • Page 16 All manuals and user guides at all-guides.com Installation/Troubleshooting When the Single Camera page is displayed, the setup is completed. • If Security Warning window is displayed, click [Yes] (see page 17). • See page 18 for Security Warning window when using Microsoft ®...
  • Page 17 All manuals and user guides at all-guides.com Installation/Troubleshooting Security Warning window To view a video (Motion JPEG) feature, ActiveX Controls must be installed. When ® trying to display a video for the first time, Security Warning window will be displayed. When using Windows 2000 or Windows XP, log in as an administrator to install it.
  • Page 18 All manuals and user guides at all-guides.com Installation/Troubleshooting Security Warning window on Microsoft Windows XP Service Pack 2 To view a video (Motion JPEG) feature, ActiveX Controls must be installed. Follow the steps shown below to install ActiveX Controls. Click the warning displayed above the tabs, and click [Install ActiveX Control...].

  • Page 19: Troubleshooting

    All manuals and user guides at all-guides.com Troubleshooting Installation/Troubleshooting Troubleshooting The Panasonic Network Camera support website "http://panasonic.co.jp/pcc/ products/en/netwkcam/" includes various technical information other than the contents in this troubleshooting section. Access it if problems occur. 2.1 About Indicator Display Problem...
  • Page 20 All manuals and user guides at all-guides.com Troubleshooting Installation/Troubleshooting Problem Cause and Remedy Indicator • Automatic setup is not complete. continues Complete the setup following Getting Started. blinking green. • The camera did not get its IP address from the DHCP server. When setting [Automatic Setup] or [DHCP Setup], the camera may not get its IP address due to network failures.

  • Page 21: About Camera Setup

    All manuals and user guides at all-guides.com Troubleshooting Installation/Troubleshooting 2.2 About Camera Setup Note If you are experiencing any problems, it is recommended that you temporarily disable all firewall, pop-up killer, and virus detection software. Once the problem is identified and corrected, you can restart the Setup Program.
  • Page 22 All manuals and user guides at all-guides.com Troubleshooting Installation/Troubleshooting Problem Cause and Remedy Setup Program • Your firewall or antivirus software is blocking the connection. does not list any To avoid any possible problems, temporarily disable any cameras. firewall or antivirus software, and set up the camera again. If you cannot disable your firewall or antivirus software, you can set up the camera using the MAC address (see page 14).
  • Page 23 All manuals and user guides at all-guides.com Troubleshooting Installation/Troubleshooting Problem Cause and Remedy UPnP port • UPnP is disabled on the router. forwarding setup Enable UPnP on the router following the router manual. fails. • The camera is turned on before the router is turned on. Turn the router on first, and then turn the camera on.

  • Page 24: About Wireless Communication

    All manuals and user guides at all-guides.com Troubleshooting Installation/Troubleshooting 2.3 About Wireless Communication Problem Cause and Remedy Wireless • Signal strength is weak. communication Change the location of the camera or get rid of the obstacle does not work. around the camera. •...

  • Page 25: About Camera Image And

    All manuals and user guides at all-guides.com Troubleshooting Installation/Troubleshooting 2.4 About Camera Image and Page Display Problem Cause and Remedy The Top page is • The camera IP address has changed. not displayed. Enter the new IP address in the address bar of the web browser.
  • Page 26 All manuals and user guides at all-guides.com Troubleshooting Installation/Troubleshooting Problem Cause and Remedy The Top page is • The default gateway or DNS server addresses may be wrong. displayed on the The correct IP addresses are required especially when you are LAN, but not using the Viewnetcam.com service.
  • Page 27 All manuals and user guides at all-guides.com Troubleshooting Installation/Troubleshooting Problem Cause and Remedy Camera image • ActiveX Controls are not installed in Internet Explorer. is not displayed / ActiveX Controls should be installed to display video (Motion or not displayed JPEG) (see page 11 of the Operating Instructions on the properly.
  • Page 28 All manuals and user guides at all-guides.com Troubleshooting Installation/Troubleshooting Problem Cause and Remedy Image is out of • The lens has dust, dirt, fingerprints or droplets on it. focus. Clean the lens with a cotton bud (see page 102 of the Operating Instructions on the Setup CD-ROM).
  • Page 29 All manuals and user guides at all-guides.com Troubleshooting Installation/Troubleshooting Problem Cause and Remedy Brightness is • Brightness may not be adjusted for about half a minute, if the not adjusted for brightness changes sharply. about half a Locate the camera where the brightness does not change minute.

  • Page 30: About Privacy Mode

    • The camera firmware may be broken because the power was Firmware page turned off during the update, etc. is displayed Download the latest firmware from the Panasonic Network when accessing Camera support website and update the firmware. the camera.

  • Page 31: About Pyroelectric Infrared Sensor

    All manuals and user guides at all-guides.com Troubleshooting Installation/Troubleshooting 2.6 About Pyroelectric Infrared Sensor Problem Cause and Remedy Pyroelectric • You have not enabled the pyroelectric infrared sensor. infrared sensor Enable the pyroelectric infrared sensor image buffer/transfer does not work. (see page 68 of the Operating Instructions on the Setup CD- ROM).
  • Page 32 All manuals and user guides at all-guides.com Troubleshooting Installation/Troubleshooting Problem Cause and Remedy Pyroelectric • The pyroelectric infrared sensor may malfunction in the following infrared sensor areas. • Where direct sunlight hits the object malfunctioning. • In a greasy or humid place like a kitchen •...

  • Page 33: About Operation Bar

    All manuals and user guides at all-guides.com Troubleshooting Installation/Troubleshooting 2.7 About Operation Bar Problem Cause and Remedy Pan/Tilt, click to • Your PC is not connected to the camera. center and Click [Refresh] on the web browser. Confirm that the image preset features refreshes, and you can operate the pan/tilt functions.

  • Page 34: About Image Buffer/Transfer

    All manuals and user guides at all-guides.com Troubleshooting Installation/Troubleshooting 2.8 About Image Buffer/Transfer Problem Cause and Remedy The camera • Errors have occurred on the way to the E-mail or FTP server. does not See the Protocol column on the Status page (see page 83 of transfer the the Operating Instructions on the Setup CD-ROM), and image by E-mail...

  • Page 35: About Other Features

    All manuals and user guides at all-guides.com Troubleshooting Installation/Troubleshooting 2.9 About Other Features Problem Cause and Remedy ActiveX cannot • Security software disables the ActiveX installation. be installed. Close the security software, and install the ActiveX again. The firmware is •...
  • Page 36 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd.

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