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Problem
Flames too high or too Adjust the low flame setting. 1 Light the top burners and
low at the LOW setting
Sparking sound persists
after burner is turned off
Occasional
sparking sound
Burner flames very
large or yellow
Flames are uneven
Control knobs
will not turn
Fan does not work
Fan comes on
automatically
Poor venting
Areas of discoloration
on the cooktop
Water won't boil
Possible Causes
NOTE: The right side LOW
flames should be smaller
than the left side, because
the left side can accommodate
the grill burner. Do not
adjust the left side unless you
do not have a grill module.
Be sure the knob is
in the OFF position.
Changing blower speed.
Burner parts not replaced
correctly.
Burner ports may
be clogged.
Flame setting may need
to be adjusted.
Controls improperly set.
Cord improperly connected
or power turned off.
Grill or griddle is being used. • This is normal. The fan will automatically turn on
Clogged filter.
House too airtight.
Wall cap obstructed.
Wall cap damper door stuck.
Duct length exceeds
recommended 100
equivalent foot maximum.
Food spillovers not cleaned
before next use.
What To Do
continue turning all of
the surface knobs to LOW.
2 Remove all 4 knobs.
3 With a small flat-blade
screwdriver, turn the valve
set screws clockwise to
decrease flame size,
counterclockwise to increase
flame size. Adjust until the flame
is about the same height as the top of the burner.
4 Replace the knobs.
• Remove knob by pulling it straight off the stem and
check the bottom of the knob for any buildup of soil.
• This is a typical electrical switching noise.
This is normal.
• See Care and cleaning of the cooktop section.
• See the Care and cleaning section.
• See Flames too high or too low at the LOW setting
in this Troubleshooting Tips section.
• To turn from the OFF position, push the knob in
and then turn. The knob can only be turned in a
counterclockwise direction. When the knob is at
any other position, it can be turned in either direction
without being pushed in.
• Check connections. Turn on power at the fuse box.
and operate continuously while the grill burner
module is in use.
• Clean filter per instructions.
• Open a window slightly to provide fresh air source.
• Remove blockage from exterior wall cap.
• Check exterior wall cap damper door for free movement
or obstruction.
• Reduce number of elbows to simplify duct run.
• See the Care and cleaning section.
• Cover pan with a lid.
• Turn the downdraft fan OFF until the water begins to boil.
ge.com
Clockwise
Counterclockwise
to reduce
to increase
flame size
flame size
35
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